RE: Lack of usuability and loss of a feature between MSO 2000 and MSO
From: KEN FIEBIG (KENFIEBIG_at_discussions.microsoft.com)
Date: 02/24/05
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Date: Thu, 24 Feb 2005 09:53:04 -0800
Diane Poremsky:
I am attempting to configure multiple profiles for one end user. Some end
users have two to four generic boxes that a group of 25 end users are
responsible to maintain by answering the e-mail. Generic boxes are used to
answer web postings, product questions, rebates, direct e-mail inquires, etc.
and to protect the identity of the company responder from unwanted
personally objectionable, embarrassing and lude future e-mails from some male
customers.
Machines are configured thusly:
1. The end user logs onto their XP workstation with a NT4 domain account.
In Outlook 2000, I could configure multiple profiles for different e-mail
accounts for the user without the end user logging off the workstation
entirely. When Outlook 2000 started, the end user was prompted to choose
which e-mail profile to engage. They could use their own or they could enage
the generic box if they were going to reply to a customer. I cannot
configure that type of choice option in Outlook 2003, or at least I do not
know where to look for it.
2. End users would normally open their mailbox, which was configured to also
open additional mailboxes and see them from within their personal profile.
There would be their personal mailbox and another store that would say
Mailbox Panasonic {with some generic description like parts, accessories,
returns, rebates, promotions, survey, etc.} That option still works in
Outlook 2003. This enabled them to see incoming generic mail and take action
on it, but not respond to it.
3. When it came time to respond to the customer e-mail that had a return
address of (for example) Box X and some abbreviation {usually a correctional
facility}, Some City, Some State, zip code ending in four digit sufix 9999
{federal correctional facility uses four nines}; the end user would log out
of their personal e-mail, close outlook, restart outlook, choose the generic
profile box {where return e-mail is "Panasonic parts@us.panasonic.com"
instead of their "personal female name@us.panasonic.com"}, log onto that
generic box, and send a response. I am not able to figure out how to engage
this option with Outlook 2003. Again, maybe it is I just do not know where to
look.
When I go to Tools/E-mail Accounts/Add new mail account in Outlook 2003, the
error returned is that outlook only allows one e-mail account per person and
that I have already confgured an e-mail account with the end user's name. I
cannot change this when logged on as administrator or as end user. Domain
users are members of the local power users group and the local administrator
group. The help file tells me how to configure end user profiles, and not
e-mail profiles. This is a NT4 domain. User accounts are created with the
domain user manager program on the PDC and e-mail accounts are created on the
Exchange 5.5 server, linked to the NT4 domain ID. There are no local
profiles configured on any of the W2K of XP machines. There are NT4 domain
accounts that are configured when the end user first logs on, but they do not
show up in the "XP control panel\user accounts".
Any advice you can provide will be helpful.
Thank you. Sincerely,
Ken Fiebig
Senior Network Engineer
CCNA, CCDA, MCDBA, MCSE (NT4 & W2K), MCP+I
PASC Information Technology WA (NPC-3)
PNA Information Services
Panasonic Management Information Technology Services Company
20421 - 84th Ave S.
Kent, Washington 98032-1202
Voice: 253-395-0826
FAX: 800-237-9080
E-mail: fiebigk@us.panasonic.com
"KEN FIEBIG" wrote:
> In Outlook 2000, and Outlook XP (2002) I had the choice of multiple e-mail
> boxes. In Outlook 2003, I cannot configure a second e-mail box. I have users
> with personal e-mail address and then I have generic e-mail boxes, used by my
> end users to answer questions sent via e-mail or from the company web page.
> There are times that personal e-mail addresses should not be released back to
> the inquirer. We receive allot of e-mail regarding our consumer electronics
> and the e-mail gets routed to the generic box and then is accesses by 20 - 30
> clerks who research and answer the question. It was convenient for end users
> to have their own e-mail and also have a generic e-mail that could be used to
> answer questions from consumers or from people in prison. Since many of the
> people who any the e-mail are women, it was discovered that when a woman used
> her name, she would receive allot of unwanted attention from some male
> inquiriers (like prisioners from a correctional facility). Why was the
> ability taken away to be able to have more than one e-mail box? I have the
> software licenses for all the e-mail boxes I have. I am currently on
> Exchange 5.5. I am now configuring clients that are XP sp2 and MSO 2003. If
> Outlook 2003 cannot support the multiple mailbox option, then I am stuck and
> have to stay at MSO 2000 and W2KPro. Why would a newer version has less
> functionality that an older version. Thank you. Ken Fiebig, Senior Network
> Engineer, Panasonic, MCSE (NT4 & W2K), MCDBA, MCP+I, CCNA, CCDA, National
> Parts Center, Kent, WA 98032-1202, fiebigk@us.panasonic.com, 253-395-0826
- Next message: Linda Prokopchuk: "outlook shortcut folder import to new computer"
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