Re: Outlook 2003 always re-downloads duplicate messages!
From: Tricon (triconius_at_hotmail.com)
Date: 07/30/04
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Date: 30 Jul 2004 07:27:57 -0700
This is something that will happen if multiple people check the same
mailbox and there is even a milisecond time difference on the clocks
of the computers that check the server.
Try using IMAP if you can.
"Matthew Tisdel" <MatthewTisdel@discussions.microsoft.com> wrote in message news:<AD3F4FD1-5B5C-4C61-8110-F639BD8034B6@microsoft.com>...
> Sorry that we couldn't figure it out soon enough!
>
> --
> Matthew
>
>
> "Nick" wrote:
>
> > Thanks Mike, but we can't do that since others are accessing this account as
> > well. Removing the messages would prevent the manager from reviewing the
> > work received in this account. Like I said, outlook express didn't have this
> > problem. Only outlook 2003 seems to be affected. My wife has returned to
> > outlook express since it didn't have this problem. (Wasted activation!)
> >
> > "Matthew Tisdel" <MatthewTisdel@discussions.microsoft.com> wrote in message
> > news:ADC791A9-DBFC-4CF1-BCAF-C9F0E67BD42A@microsoft.com...
> > > I would also try setting the "Leave the copy on the server" to Off. As
> > long as that is on, you will download duplicate messages unless you wait
> > more than two days before downloading again.
> > >
> > > --
> > > Matthew
> > >
> > >
> > > "Nick" wrote:
> > >
> > > > Thanks for the reply Michael, The setting is already
> > > > there to leave a copy on the server for 2 days. That was
> > > > imported when we imported her mail personality from
> > > > Outlook Express.
> > > >
> > > > As far as having a reliable connection, we have broadband
> > > > Cable Modem access. We have increased the connection
> > > > timeout from the default to about 4 seconds, but still
> > > > occasionally, get dropped before the full download is
> > > > complete. Outlook express never had this problem, and I'm
> > > > baffled as to why OL2003 is. I have checked the support
> > > > groups for outlook at http://support.microsoft.com, and
> > > > only found the one article referencing duplicate messages.
> > > >
> > > > As far as that article, it mentions that when there are
> > > > multiple POP accounts setup in OL2003, that the user can
> > > > get duplicates if they point to the same POP server, and
> > > > suggest removing the "Receive Mail" option from one of
> > > > the POP accounts. Doing this would mean that one of the
> > > > email addresses she receives mail under, would not get
> > > > downloaded. For example, she manages support@domain.com,
> > > > wife@domain.com, customerservice@anotherdomain.com, and
> > > > help@differentdomain.com, plus our personal cable modem
> > > > email account. It is the support and wife domain that are
> > > > on the same POP server. The support account will
> > > > typically receive 200+ messages after her 2 days off.
> > > > Trying to download them, is where we keep getting our
> > > > duplicates. My last try will be to change the timeout to
> > > > its maximum, and see if it will reliably download all the
> > > > mail after her days off.
> > > >
> > > > Let me know if any other suggestions are recommended.
> > > >
> > > > Thanks,
> > > > Nick
> > > > >-----Original Message-----
> > > > >Go to Control Panel and double click on the mail icon.
> > > > Choose "Email Accounts...." --> View or Change Existing
> > > > Email Accounts --> Change --> More Settings --> Advanced
> > > > tab. Under the Delivery section, is it set Leave a Copy
> > > > of Messages on the Server? Check this for each account.
> > > > >
> > > > >Also, is your Internet connection reliable? If it drops
> > > > off before Outlook finished telling the server that it
> > > > got all email OK, then this could be a problem. If you
> > > > are persistent with the email providers, you might
> > > > eventually get to someone that can watch you download
> > > > email and tell you exactly what they are getting on that
> > > > end.
> > > > >
> > > > >--
> > > > >Matthew
> > > > >
> > > > >
> > > > >"Nick" wrote:
> > > > >
> > > > >> I converted my wife to Office 2k3 this weekend. She
> > > > works online for a remote business that has multiple pop
> > > > servers for email with different accounts. IE, support
> > > > email, her personal email for support, Her personal home
> > > > email, etc. A total of 5 POP accounts on this machine.
> > > > Everything worked fine in OLExpress. Now that we migrated
> > > > her to OL2003, everytime she downloads messages from the
> > > > server, she gets them all again, including duplicates.
> > > > This can be a few hundred messages after her days off.
> > > > When she starts to download, it tries to pull all of them
> > > > down, if there is a timeout on the download, she has to
> > > > start over and gets a copy each time until they all
> > > > download. I have looked through the support site and
> > > > found Q284404, but this didn't solve the problem. Any
> > > > suggestions out there?
> > > > >.
> > > > >
> > > >
> >
> >
> >
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