Vanished Email

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I have a customer who lost email in outlook (SBS 2003 server with exchange).
They are gone. The retension policy for email is 60 days, I looked in deleted
email from the deleted folder and the emails were not there.

Here is her descripion of the problem: "The only e:mails I have are from
about 10:00 yesterday morning, nothing before then. All of my old e:mails
that were still in the “inbox” are gone someplace and I was not even doing
anything in the e:mail program when they disappeared. I had read an e:mail,
then minimized the screen, went to Dynamics to do some other things, got a
telephone call regarding an e:mail and maximized the screen to look at it and
it was no longer there, along with dozens of others. And the system is
working online. When I clicked on the “File” section it did not give me a
“work offline” selection. And I have searched everything that I knew to
search. "

Any idea of what happened here?
.

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