Re: Can not send mail in outlook 2007 (not as easy as you think)

Wow, average response time is higher than I expected for a DSL connection. Since you mentioned that the PC connects via a wireless connection to the DSL modem, do see the same response time when using a wired connection to the DSL modem?

"glenjamindle" <glenjamindle@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:57CC7E1D-97FC-4CFC-80A7-B2B61FCAB381@xxxxxxxxxxxxxxxx
C:\Windows\system32>ping -f -l 1472 www.google.com

Pinging www.l.google.com [64.233.169.104] with 1472 bytes of data:
Reply from 64.233.169.104: bytes=56 (sent 1472) time=119ms TTL=241
Reply from 64.233.169.104: bytes=56 (sent 1472) time=118ms TTL=241
Reply from 64.233.169.104: bytes=56 (sent 1472) time=118ms TTL=241
Reply from 64.233.169.104: bytes=56 (sent 1472) time=120ms TTL=241

Ping statistics for 64.233.169.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 118ms, Maximum = 120ms, Average = 118ms


Also did the netsh command and restarted. My icons are back, but it still
takes a looong time to get out an email. If there is no fix I suppose I can
live with it. At least I can (eventually) send an email.

"neo [mvp outlook]" wrote:

Try this for me...

ping -f -l 1472 www.google.com

one of two things will happen

1) there will be 4 successful pings or

2) you get a message back saying packet needs to be fragmented but DF set

The above will help me figure out if your DSL connection is a PPoE type
account.


As for the netsh command, I would reboot. The other thing would could try
is disabling the auto-tuning feature all together since some soho/dsl
modem/routers don't like the way Vista tries to optimize network connection.
The command would be...

netsh int tcp set global autotuninglevel=disabled


"glenjamindle" <glenjamindle@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:31046458-BA01-4BA8-9A5D-E7C3EDFCC657@xxxxxxxxxxxxxxxx
> Automatic send/receive fixed by deleting the .srs file!
>
> You are correct. I uninstalled Norton 360 completely with the Norton
> removal
> tool that is supposed to remove all instances of Symantec
> products...tested
> and reinstalled.
>
> My setup>
>
> Vista Home Premium 6.0.6001 SP 1 Build 6001 all updates installed > (except
> the aforementioned SQL update). DSL connected wirelessly through a
> Speedstream 6520 modem/router combo. XP Machine also on network and is
> unaffected.
>
> After typing in the command I got an "OK". I assumed I didn't have to
> restart so I tested and still nothing. I'm stuck on Preparing to
> send/receive. I went ahead and disabled 360's firewall and antispam
> protection and nothing. I also have outlooks troubleshooting logging
> enabled
> if that may help any.
>
> I just have a feeling it's Norton because really, what else is there?
>
> Any other tricks up your sleeve?
>
>
>
> By the way...I really REALLY appreciate your help. Not many people > would
> take this amount of time so thank you.
>
> "neo [mvp outlook]" wrote:
>
>> Under Vista, the .srs file is at:
>>
>> C:\Users\<userid>\AppData\Roaming\Microsoft\Outlook
>>
>> Just to verify, you uninstalled Norton 360 and the issue is still
>> there...
>> right?
>>
>> In which case the next questions I would ask is what kind of >> connection
>> to
>> you have to the internet? (Cable, DSL, Dialup, .etc)
>>
>> Safe to assume that Vista is up to date with service pack 1 and all >> the
>> latest and greatest patches from Windows Update?
>>
>> Other than that and depending on your internet connection, I might
>> suggest
>> you try the command...
>>
>> netsh int tcp set global autotuninglevel=normal >> congestionprovider=ctcp
>> ecncapability=enabled timestamps=enabled
>>
>>
>> Note: If you have UAC on under Visa, you have to do the netsh command >> in
>> an
>> elevated command prompt. To do thish, just right click on the command
>> prompt in the start menu and pick run as administrator.
>>
>> "glenjamindle" <glenjamindle@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in >> message
>> news:96C2E41A-633A-4DAD-ABAF-B9AACF0EC129@xxxxxxxxxxxxxxxx
>> > That file path does not exist on my computer, but I know what you >> > mean.
>> > I
>> > went to C:\Users\Glen Atchison\appdata\Local\Microsoft\Outlook and
>> > within
>> > that file is>
>> >
>> > Accounts (empty file folder)
>> > ~last~.sharing.xml.obi
>> > archive.pst
>> > extend.dat
>> > Outlook.bak
>> > Outlook.txt
>> > Outlook.pst
>> > Outlook.sharing.xml.obi
>> > Outlook.xml.kfl
>> >
>> > No .srs file to delete.......
>> >
>> > After your post I followed your suggestions>
>> >
>> > Uninstalled Norton 360 and tested Outlook
>> > Reinstalled Norton 360 in hopes of turning off the email >> > integration,
>> > but
>> > no
>> > option to do so
>> > Ran Microsoft Personal Folders Scan/Repair Utility
>> >
>> > Still nada
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> > "neo [mvp outlook]" wrote:
>> >
>> >> For #2, make sure Outlook is not running and delete the <outlook
>> >> profile
>> >> name>.SRS file found at \documents and settings\userid\application
>> >> data\microsoft\outlook. What this will do is cause Outlook to
>> >> generate a
>> >> new send/receive settings file with default settings. Therefore >> >> you
>> >> should
>> >> review your send/receive settings and adjust the settings to your
>> >> preference. To access the send/receive settings dialog, start
>> >> Microsoft
>> >> Outlook 2007 and press CTRL + ALT + S. You just need to ensure >> >> that
>> >> the
>> >> checkbox for schedule a send/receive every X minutes is checked. >> >> For
>> >> what
>> >> its worth, don't go less than 5 minutes.
>> >>
>> >> Another possibility to your woes is that Norton 360 is configured >> >> to
>> >> scan
>> >> POP3 e-mail. I have never used this version, but previous versions >> >> of
>> >> Symantec products could interfere with Outlook after server months >> >> of
>> >> trouble free use. Have you tried uninstalling Norton 360 >> >> temporarily
>> >> to
>> >> see if Outlook functionality returns to normal? And yes, I >> >> recommend
>> >> you
>> >> reinstall the product once done with this test.
>> >>
>> >>
>> >> "glenjamindle" <glenjamindle@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> >> message
>> >> news:4078A2F6-B36D-4499-AFED-A0719C6BE6E4@xxxxxxxxxxxxxxxx
>> >> > Vista Home Premium 32 bit
>> >> > Office Professional 2007
>> >> > Norton 360
>> >> >
>> >> > Problem:
>> >> >
>> >> > 1) Can not send mail
>> >> > -after restarting computer I can get one out message, but no
>> >> > more
>> >> > after
>> >> > that
>> >> > 2) Can not receive mail unless I manually click Send/Receive or >> >> > it
>> >> > is
>> >> > immediately after starting outlook
>> >> > 3) Desktop notifier no longer pops up for new messages (and yes, >> >> > it
>> >> > is
>> >> > checked)
>> >> >
>> >> > Events leading up to problem:
>> >> >
>> >> > 5/2/09> Unplugged our XP computer in order to fit it into a new >> >> > desk
>> >> > and
>> >> > network went out. Called ISP and they walked me through resetting >> >> > it
>> >> > (netshe
>> >> > reset or something) in MS DOS and then restart the computer. >> >> > After
>> >> > that
>> >> > the
>> >> > network was fine and all looked well. I then noticed I couldn't >> >> > send
>> >> > emails
>> >> > with attachments, then it was all mail. Not sure if this matters,
>> >> > but
>> >> > Microsoft SQL Server 2005 express edition service pack 3 >> >> > (KB955706)
>> >> > update
>> >> > fails to install and has since 3/19/09.
>> >> >
>> >> > Troubleshooting steps taken:
>> >> >
>> >> > 1) Verified gmail account settings were correct
>> >> > 2) Verified outlook profile was correct and ran test (passed)
>> >> > 3) Tweaked and tested settings in outlook profile
>> >> > 4) Sent mail directly from gmail account
>> >> > 5) Searched gmail known issues section
>> >> > 6) Ran gmails pop3 mail troubleshooter with no issues found
>> >> > 7) Deleted outlook profile and made a new one
>> >> > 8) Installed latest office update manually and restarted
>> >> > 9) Disabled Norton
>> >> > 10) Ran outlook in safe mode
>> >> > 11) Ran office troubleshooter with no issues found
>> >> > 12) Called ISP and they told me it wasn't their end
>> >> > 13) Posted this question on the forums :/
>> >> >
>> >> > I'm getting a little upset so if anyone has any idea please let >> >> > me
>> >> > know.
>> >> > Thanks!
>> >>
>> >>
>>
>>



.

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