Re: Can not send mail in outlook 2007 (not as easy as you think)

Automatic send/receive fixed by deleting the .srs file!

You are correct. I uninstalled Norton 360 completely with the Norton removal
tool that is supposed to remove all instances of Symantec products...tested
and reinstalled.

My setup>

Vista Home Premium 6.0.6001 SP 1 Build 6001 all updates installed (except
the aforementioned SQL update). DSL connected wirelessly through a
Speedstream 6520 modem/router combo. XP Machine also on network and is
unaffected.

After typing in the command I got an "OK". I assumed I didn't have to
restart so I tested and still nothing. I'm stuck on Preparing to
send/receive. I went ahead and disabled 360's firewall and antispam
protection and nothing. I also have outlooks troubleshooting logging enabled
if that may help any.

I just have a feeling it's Norton because really, what else is there?

Any other tricks up your sleeve?



By the way...I really REALLY appreciate your help. Not many people would
take this amount of time so thank you.

"neo [mvp outlook]" wrote:

Under Vista, the .srs file is at:

C:\Users\<userid>\AppData\Roaming\Microsoft\Outlook

Just to verify, you uninstalled Norton 360 and the issue is still there...
right?

In which case the next questions I would ask is what kind of connection to
you have to the internet? (Cable, DSL, Dialup, .etc)

Safe to assume that Vista is up to date with service pack 1 and all the
latest and greatest patches from Windows Update?

Other than that and depending on your internet connection, I might suggest
you try the command...

netsh int tcp set global autotuninglevel=normal congestionprovider=ctcp
ecncapability=enabled timestamps=enabled


Note: If you have UAC on under Visa, you have to do the netsh command in an
elevated command prompt. To do thish, just right click on the command
prompt in the start menu and pick run as administrator.

"glenjamindle" <glenjamindle@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:96C2E41A-633A-4DAD-ABAF-B9AACF0EC129@xxxxxxxxxxxxxxxx
That file path does not exist on my computer, but I know what you mean. I
went to C:\Users\Glen Atchison\appdata\Local\Microsoft\Outlook and within
that file is>

Accounts (empty file folder)
~last~.sharing.xml.obi
archive.pst
extend.dat
Outlook.bak
Outlook.txt
Outlook.pst
Outlook.sharing.xml.obi
Outlook.xml.kfl

No .srs file to delete.......

After your post I followed your suggestions>

Uninstalled Norton 360 and tested Outlook
Reinstalled Norton 360 in hopes of turning off the email integration, but
no
option to do so
Ran Microsoft Personal Folders Scan/Repair Utility

Still nada







"neo [mvp outlook]" wrote:

For #2, make sure Outlook is not running and delete the <outlook profile
name>.SRS file found at \documents and settings\userid\application
data\microsoft\outlook. What this will do is cause Outlook to generate a
new send/receive settings file with default settings. Therefore you
should
review your send/receive settings and adjust the settings to your
preference. To access the send/receive settings dialog, start Microsoft
Outlook 2007 and press CTRL + ALT + S. You just need to ensure that the
checkbox for schedule a send/receive every X minutes is checked. For
what
its worth, don't go less than 5 minutes.

Another possibility to your woes is that Norton 360 is configured to scan
POP3 e-mail. I have never used this version, but previous versions of
Symantec products could interfere with Outlook after server months of
trouble free use. Have you tried uninstalling Norton 360 temporarily to
see if Outlook functionality returns to normal? And yes, I recommend you
reinstall the product once done with this test.


"glenjamindle" <glenjamindle@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4078A2F6-B36D-4499-AFED-A0719C6BE6E4@xxxxxxxxxxxxxxxx
Vista Home Premium 32 bit
Office Professional 2007
Norton 360

Problem:

1) Can not send mail
-after restarting computer I can get one out message, but no more
after
that
2) Can not receive mail unless I manually click Send/Receive or it is
immediately after starting outlook
3) Desktop notifier no longer pops up for new messages (and yes, it is
checked)

Events leading up to problem:

5/2/09> Unplugged our XP computer in order to fit it into a new desk
and
network went out. Called ISP and they walked me through resetting it
(netshe
reset or something) in MS DOS and then restart the computer. After that
the
network was fine and all looked well. I then noticed I couldn't send
emails
with attachments, then it was all mail. Not sure if this matters, but
Microsoft SQL Server 2005 express edition service pack 3 (KB955706)
update
fails to install and has since 3/19/09.

Troubleshooting steps taken:

1) Verified gmail account settings were correct
2) Verified outlook profile was correct and ran test (passed)
3) Tweaked and tested settings in outlook profile
4) Sent mail directly from gmail account
5) Searched gmail known issues section
6) Ran gmails pop3 mail troubleshooter with no issues found
7) Deleted outlook profile and made a new one
8) Installed latest office update manually and restarted
9) Disabled Norton
10) Ran outlook in safe mode
11) Ran office troubleshooter with no issues found
12) Called ISP and they told me it wasn't their end
13) Posted this question on the forums :/

I'm getting a little upset so if anyone has any idea please let me
know.
Thanks!




.

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