Re: Can not send mail in outlook 2007 (not as easy as you think)

That file path does not exist on my computer, but I know what you mean. I
went to C:\Users\Glen Atchison\appdata\Local\Microsoft\Outlook and within
that file is>

Accounts (empty file folder)
~last~.sharing.xml.obi
archive.pst
extend.dat
Outlook.bak
Outlook.txt
Outlook.pst
Outlook.sharing.xml.obi
Outlook.xml.kfl

No .srs file to delete.......

After your post I followed your suggestions>

Uninstalled Norton 360 and tested Outlook
Reinstalled Norton 360 in hopes of turning off the email integration, but no
option to do so
Ran Microsoft Personal Folders Scan/Repair Utility

Still nada







"neo [mvp outlook]" wrote:

For #2, make sure Outlook is not running and delete the <outlook profile
name>.SRS file found at \documents and settings\userid\application
data\microsoft\outlook. What this will do is cause Outlook to generate a
new send/receive settings file with default settings. Therefore you should
review your send/receive settings and adjust the settings to your
preference. To access the send/receive settings dialog, start Microsoft
Outlook 2007 and press CTRL + ALT + S. You just need to ensure that the
checkbox for schedule a send/receive every X minutes is checked. For what
its worth, don't go less than 5 minutes.

Another possibility to your woes is that Norton 360 is configured to scan
POP3 e-mail. I have never used this version, but previous versions of
Symantec products could interfere with Outlook after server months of
trouble free use. Have you tried uninstalling Norton 360 temporarily to
see if Outlook functionality returns to normal? And yes, I recommend you
reinstall the product once done with this test.


"glenjamindle" <glenjamindle@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4078A2F6-B36D-4499-AFED-A0719C6BE6E4@xxxxxxxxxxxxxxxx
Vista Home Premium 32 bit
Office Professional 2007
Norton 360

Problem:

1) Can not send mail
-after restarting computer I can get one out message, but no more
after
that
2) Can not receive mail unless I manually click Send/Receive or it is
immediately after starting outlook
3) Desktop notifier no longer pops up for new messages (and yes, it is
checked)

Events leading up to problem:

5/2/09> Unplugged our XP computer in order to fit it into a new desk and
network went out. Called ISP and they walked me through resetting it
(netshe
reset or something) in MS DOS and then restart the computer. After that
the
network was fine and all looked well. I then noticed I couldn't send
emails
with attachments, then it was all mail. Not sure if this matters, but
Microsoft SQL Server 2005 express edition service pack 3 (KB955706) update
fails to install and has since 3/19/09.

Troubleshooting steps taken:

1) Verified gmail account settings were correct
2) Verified outlook profile was correct and ran test (passed)
3) Tweaked and tested settings in outlook profile
4) Sent mail directly from gmail account
5) Searched gmail known issues section
6) Ran gmails pop3 mail troubleshooter with no issues found
7) Deleted outlook profile and made a new one
8) Installed latest office update manually and restarted
9) Disabled Norton
10) Ran outlook in safe mode
11) Ran office troubleshooter with no issues found
12) Called ISP and they told me it wasn't their end
13) Posted this question on the forums :/

I'm getting a little upset so if anyone has any idea please let me know.
Thanks!


.

Relevant Pages
Loading