Re: Can not send mail in outlook 2007 (not as easy as you think)

For #2, make sure Outlook is not running and delete the <outlook profile name>.SRS file found at \documents and settings\userid\application data\microsoft\outlook. What this will do is cause Outlook to generate a new send/receive settings file with default settings. Therefore you should review your send/receive settings and adjust the settings to your preference. To access the send/receive settings dialog, start Microsoft Outlook 2007 and press CTRL + ALT + S. You just need to ensure that the checkbox for schedule a send/receive every X minutes is checked. For what its worth, don't go less than 5 minutes.

Another possibility to your woes is that Norton 360 is configured to scan POP3 e-mail. I have never used this version, but previous versions of Symantec products could interfere with Outlook after server months of trouble free use. Have you tried uninstalling Norton 360 temporarily to see if Outlook functionality returns to normal? And yes, I recommend you reinstall the product once done with this test.


"glenjamindle" <glenjamindle@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:4078A2F6-B36D-4499-AFED-A0719C6BE6E4@xxxxxxxxxxxxxxxx
Vista Home Premium 32 bit
Office Professional 2007
Norton 360

Problem:

1) Can not send mail
-after restarting computer I can get one out message, but no more after
that
2) Can not receive mail unless I manually click Send/Receive or it is
immediately after starting outlook
3) Desktop notifier no longer pops up for new messages (and yes, it is
checked)

Events leading up to problem:

5/2/09> Unplugged our XP computer in order to fit it into a new desk and
network went out. Called ISP and they walked me through resetting it (netshe
reset or something) in MS DOS and then restart the computer. After that the
network was fine and all looked well. I then noticed I couldn't send emails
with attachments, then it was all mail. Not sure if this matters, but
Microsoft SQL Server 2005 express edition service pack 3 (KB955706) update
fails to install and has since 3/19/09.

Troubleshooting steps taken:

1) Verified gmail account settings were correct
2) Verified outlook profile was correct and ran test (passed)
3) Tweaked and tested settings in outlook profile
4) Sent mail directly from gmail account
5) Searched gmail known issues section
6) Ran gmails pop3 mail troubleshooter with no issues found
7) Deleted outlook profile and made a new one
8) Installed latest office update manually and restarted
9) Disabled Norton
10) Ran outlook in safe mode
11) Ran office troubleshooter with no issues found
12) Called ISP and they told me it wasn't their end
13) Posted this question on the forums :/

I'm getting a little upset so if anyone has any idea please let me know.
Thanks!

.

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