Re: OL2007 rules result in "Can't move ..." error.



FWIW, let me give you a little history on this situation. My daughter, Holly, used to run both Outlook 2003 (OL) and Outlook Express (OE). OE was social stuff and OL was her alternative medicine stuff. She liked OL better, and didn't like the fact that contacts were divided betrween the two handlers. She wanted to combine everything into OL, while maintaining the split for messages, but combining the contacts, and she didn't want separate profiles (didn't like exiting and re-entering to switch.) OE had two accounts: H.Kastl and Kastls (thus the K mnemonic), and OL had RemedyMe and Remedy.Me (the R mnemonic). I don't remember how I did it, but I set up a profile with the two .pst files and I merged the contacts. The two .pst files are represented in the Navigation Pane as personal folders with a slew of subfolders. Each has its own Inbox, Outbox, Sent Items, and Junk Mail; although -- and I hope this is the answer to your first question about delivery location -- only those in the R-folders are active. *

I set up rules into four groups, one for each account, with every rule in each group using the "through the ___ account" to distinguish the group from the other three. The two K groups used the same logic, so they were duplicates except for the account name. The same applied to the two R groups, but with different logic. The rules emptied the "real" Inbox, and if no other destination was determined, the messages were sent to R-Inbox or K-Inbox. Messages that didn't pass the logic testing were deleted, terminating rules processing. (In the current effort, I've changed that so that the messages are sent to a folder called Limbo, and Holly is supposed to examine any that shows up there to determine its disposition.) This all worked fine under OL2003. I would like to see it work under OL2007.

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The four accounts are POP/SMTP type. The two .pst files have different names, although each is represented by (some kind of) folder in the Navigation Pane called Personal Folders. For identification, one is followed by a dummy folder called "_REMEDYME folders", and the other has one called "_KASTLS folders".

* Account Settings has all four accounts going to the same .pst file. If all I wanted was a simple four-way split, this would handle it nicely and I wouldn't need rules. Unfortunately, there's a bunch of logic involved.

Thanks for the Ctrl-Alt-S shortcut. Of course, I had seen it before with Tools>Options>Mail Setup>Send/Receive. I just wasn't paying attention.

I'm going to set up a new profile, although I'll have to comb the help system to see how. I'll be a very happy fella if it results in an error-free operation. Wish me luck.


"Brian Tillman [MVP - Outlook]" <tillman1952@xxxxxxxxx> wrote in message news:edQUznYzJHA.2656@xxxxxxxxxxxxxxxxxxxxxxx
"BudV" <BudVitoff@(NO)att.(SPAM)net> wrote in message news:ufMXd3PzJHA.1092@xxxxxxxxxxxxxxxxxxxxxxx

There are some symptoms that I would like you to respond to:
1) I have two personal folders, call them K and R (the initials are mnemonic for me). If I click Tools>Account Settings>Data Files, I'll see them both, and everything looks kosher. Now, if I go to the navigation pane for Mail and click Personal folders>Properties>Advanced for R, the file name shows up as expected; but if I do the same for K, I get "The operation failed. An object could not be found." This is the symptom that worries me the most -- I suspect that it is key to not being able to move messages to K's subfolders..

Which, if either, of these two PSTs is your delivery location? What type(s) of accounts are you using?

2) Sometimes when I get back to the PC and open Outlook and the rules, I'll find some of them unchecked, even though I left them all checked. Is Outlook trying to tell me something by doing this?

How did you connect these two PSTs to your mail profile? If you dropped one of them on top of another PST of the same name, that could explain the issues. If what you describe were to happen to me, I'd start with a new mail profile and reconnect both PSTs via the Mail applet in Controll Panel.

3) While testing my rules chaos, I disable "scheduled send/receives" as well as "send immediately when connected", in order to keep the environment as stable as possible. I still get a send/receive when I close out of Outlook. I don't see where I can disable that.

Press Alt-Ctrl-S. You'll see a box labeled "Perform a sendd/receive when exiting" there.

4) The send/receive action shows an "Outlook Send/Receive Progress" box, which includes a checkbox for "Don't show this box during Send/Receive." A check there hasn't done any good -- for *years*.

Works perfectly for me. This, too, suggests a new profile is in order (although I don't know that that particular setting is in the registry, it wouldn't surprise me).
--
Brian Tillman [MVP-Outlook]

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