Re: Can't Get Addresses from OL

From: Joseph McGuire (mcguirejw_at_removethis.comcast.net)
Date: 12/29/04 

Date: Tue, 28 Dec 2004 23:56:29 -0500

How can I do this in OL 2002? The window that comes up in Control Panel,
Mail is quite different. We have Office 2002 and OL 2002 running in our
firm's network using a Microsoft Exchange Server. Here is what I am getting
now when I try to address mail by clicking on "To:"

ITEM WHAT'S IN IT
Global Address List -- Users in my firm; groups of users
All Address Lists -- Empty
   All Contacts -- Empty
   All Groups -- Groups in Global Address List
   All Users -- Users in Global Address List
   Public Folders -- Empty
Outlook Address Book -- Empty
   Contacts -- My contacts

Joe McGuire

"neo [mvp outlook]" <neo@online.mvps.org> wrote in message
news:%23%23%23gZgD7EHA.2700@TK2MSFTNGP14.phx.gbl...
> Comments inline to your post...
>
> "Joseph McGuire" <mcguirejw@removethis.comcast.net> wrote in message
> news:%23mQTfdD7EHA.2032@tk2msftngp13.phx.gbl...
> >I suddenly seem to have trouble with OL2K and Contacts. It could be
> >related
> > to the fact that I fairly recently reinstalled Office 2000 Professional
> > (and
> > currently upgrades and fixes including SP-3) If I try to compose an
> > e-mail
> > message and click on "To" to insert the e-mail address of a Contact, I
get
> > an error message: "The address list could not be displayed. The
Contacts
> > folder associated with this address could not be opened; it may have
been
> > moved or deleted . . ."
> >
> > Click OK and then I get the Select Names window. For some reason there
> > are
> > two "Contacts" displayed under Outlook Address Book. The first
"Contacts"
> > seems to be what is displayed; it seems to be empty. If I click on the
> > second iteration of "Contacts" I can finally see all my contacts. If I
go
> > to Control Panel, Mail, and select Outlook AddressBook in Properties I
see
> > two Contacts folders with the same name, "Contacts: Personal Folders."
> > Obviously I could delete the empty or phony one-but in this window I
can't
> > tell which is the real one. So I have an even chance of wiping out my
> > true
> > Contacts. Apparently OL is defaulting to a set of Contacts that is
really
> > non-existent. Is there a way to get rid of this empty Contacts "file?"
> > Without deleting the "true" set of Contacts? Incidentally I have also
> > checked Properties for the Contacts file (i.e., the one that show up
when
> > I
> > go to Contacts in OL) to be sure it is listed as the Addressbook.
>
> Go to the dialog you described above and remove both references to
> Contacts:Personal Folders. This will not delete your data. It will just
> remove the virtual representation. Once you OK out and return to the
> Outlook interface, you can right click on the Contacts folder and select
> properties. Go to the Outlook Address Book tab to reactivate the folder
for
> use as an address book.
>
> >
> > Could this explain another problem I am having? The Insert Address
> > feature
> > no longer seems to work in Word 2000. When I try to insert an address
> > from
> > my OL Contacts, either using the button to insert the information into a
> > Word document or clicking on the icon in Tools, Envelopes, I get this
> > error
> > message: "Unable to display the contents of the addressbook. The
Contacts
> > folder associated with this address could not be opened; it may have
been
> > moved or deleted . . . MS Exchange Client [80040201]"
> >
>
> If you still have a problem after performing the above, then post back. :)
>
>