Re: Tell user how to disable attachment blocking in email.

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Roger (Roger_at_discussions.microsoft.com)
Date: 12/18/04 

Date: Sat, 18 Dec 2004 02:27:05 -0800

Thank you Brian for taking the time to answer. While it is nice to that MS
has a Knowledge Base, are you telling me that all users who used to send
photos but can't now must research the KB to learn how. While in the mean
time the help information provided with the new release is void of any
information. I just think it is poor business to leave the customer to
flounder. Spending time enjoying the KB research opportunity just doesn't
seem like a likely activity for an 80 year old user who just wants to send
photos like she used to. You still don't seem to get it. One day a user can
send photos, the next day doing the same process the use cannot - and without
any explanation, pop-up note, brief recommended new way to send them
securely. Can't even click on the help button to get any assistance.
Instead the user has to research the MS KB. If that is your answer, then MS
has lost touch with the customer. Not a great way to do business and keep
happy customers.
But, again, thank for taking the time to answer.

"Brian Tillman" wrote:

> Roger <Roger@discussions.microsoft.com> wrote:
>
> > I vent on this not because I am ignorant about security
> > issues, but for Microsoft's blatant disregard for the user by
> > enstalling this feature on their latest release but then providing no
> > explanation, no helpful information, no suggestions on how to safely
> > send photos - just nothing.
>
> Aparently you haven't read the applicable articles in the MS Knowledge Base,
> then. It is explained and safety methods described.
>
> > Oh, and by the way, did I scan your email for
> > virus? You better believe I did. McAfee is set to do it
> > automatically for both inbound and outbound emails.
>
> Not only is this a colossal waste of time, but it can seriously affect how
> well your mail connection works. Scanning mail, especially outbound mail
> (how would the virus get on you machine undetected in the first place, with
> a real-time scanner working?), is pointess.
> --
> Brian Tillman
>
>

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