Re: Outlook 2003 Patch to Address Receiving E-mail Error

From: gregf (sllymom_at_sbcglobal.net)
Date: 12/11/04 

Date: 11 Dec 2004 10:18:51 -0800

frank wrote:
> Dear Maura,
>
> Do you by any chance have Norton Internet Security or the like
installed?
>
> If you do then try completely uninstalling it and see if the problem
> remains? I was getting the same error and discovered it was Norton
not
> Outlook. have a look in what I posted on the
> Symantec.customerservice.general group.
>
> Well dear friends, it is not an Outlook problem but a Symantec one.
But I
> will give it to you here as this is where I first thought the problem
was.
> So here is the story from Symantec Technical Support. There is a bug
in the
> latest via Live Update. The temporary solution is:
>
> 1) Uninstall your Norton product.
> 2) Reboot
> 3) Install the product again but turn Live Update OFF
> 4) Go to Symantec website and download the latest Anti-Virus
definitions
> (Intelligent Updater I think it is called) and install those only.
> 5) Keep Live Update off and do not use for 48 hours. After that time
> Symantec assure me the problem component will have been replaced.
>
> Best of luck and hope that helps.
>
> Frank
>
> "mccicc" <mccicc@discussions.microsoft.com> wrote in message
> news:3CB5CBF0-E383-41CD-9A19-C020C908DDC8@microsoft.com...
> > Jeff, to be accurate, Outlook doesn't "crash" -- it begins
downloading and
> > then abruptly stops and records the following error:
> >
> > Task 'email@domain.com - Receiving' reported error (0x800CCC0F) :
'The
> > connection to the server was interrupted. If this problem
continues,
> > contact
> > your server administrator or Internet service provider (ISP). The
server
> > responded: +OK 412 octets follow.'
> >
> > (BTW, is that what error logging will catch? If so, I already
recorded it
> > on
> > my own. And my ISP is not the problem -- I'm able to see all the
emails
> > using
> > webmail with no trouble. As I said, I've read many other posts with

> > similar
> > problems... but no cure, yet...)
> >
> > If I don't see Outlook stop mid-download, it will keep trying to
download
> > the emails and I'll get multiples of the same emails every time it
> > tries...
> > so then I go onto Webmail, erase the corrupted email and go back to

> > Outlook
> > and it downloads all the emails again plus all the emails
afterwards.
> > That's
> > why I know Outlook is not processing the email, somehow.
> >
> >
> > "Jeff Stephenson [MSFT]" wrote:
> >
> >> That add-in shouldn't be a problem. When the crash occurs, do you
get
> >> prompted to send a report to Microsoft? If so, have you done so?
> >>
> >> --
> >> Jeff Stephenson
> >> Outlook Development
> >> This posting is provided "AS IS" with no warranties, and confers
no
> >> rights
> >>
> >> On Thu, 9 Dec 2004 16:09:02 -0800, mccicc wrote:
> >>
> >> > RE: Add-ins, I have the following checked:
> >> >
> >> > Exchange Extensions property pages
> >> >
> >> > Stay tuned for the logging that I'll post perhaps as early as
tomorrow
> >> > when I get the same problem.
> >> >
> >> > Thanks for your help!
> >> >
> >> > - Maura
> >> > "Jeff Stephenson [MSFT]" wrote:
> >> >
> >> >> What addins do you have to Outlook (see Tools -> Options ->
Other ->
> >> >> Advanced Options... -> Add-In Manager...)? Could you turn on
> >> >> diagnostic logging (see
> >> >> http://support.microsoft.com/default.aspx?scid=k
> >> >> b;en-us;Q300479) and post the OPMLog.log file after this
happens?
> >> >>
> >> >> I've seen posts about this, but have yet been able to track
down the
> >> >> cause. I'm suspicious of third-party programs in the mix,
because I've
> >> >> been using POP for years and have *never* had this happen.
> >> >>
> >> >> --
> >> >> Jeff Stephenson
> >> >> Outlook Development
> >> >> This posting is provided "AS IS" with no warranties, and
confers no
> >> >> rights
> >> >>
> >> >> On Mon, 6 Dec 2004 19:47:03 -0800, mccicc wrote:
> >> >>
> >> >>> To quote myself, I wrote: "I... have had the problem whether
or not
> >> >>> my
> >> >>> antivirus or firewall programs are on." So, your suggestion is
not
> >> >>> the
> >> >>> cure.
> >> >>>
> >> >>> Also, I ran SpamBayes, as per Milly's message, and it had NO
effect
> >> >>> on
> >> >>> the problem -- however, it did capture a lot of spam, which is
nice.
> >> >>>
> >> >>> Do you have a cure? Or, is there a patch coming? I know MANY
other
> >> >>> people have had the same problem, but have had no cure. I read
the
> >> >>> posts.
> >> >>>
> >> >>> - Maura
> >> >>>
> >> >>> "Jeff Stephenson [MSFT]" wrote:
> >> >>>
> >> >>>> Try turning off any anti-virus or anti-spam software you may
have
> >> >>>> installed and see if that corrects the problem.
> >> >>>>
> >> >>>> --
> >> >>>> Jeff Stephenson
> >> >>>> Outlook Development
> >> >>>> This posting is provided "AS IS" with no warranties, and
confers no
> >> >>>> rights
> >> >>>>
> >> >>>> On Sun, 5 Dec 2004 17:15:07 -0800, mccicc wrote:
> >> >>>>
> >> >>>>> Hi,
> >> >>>>>
> >> >>>>> I've been through the forums repeatedly and have seen no
true "fix"
> >> >>>>> for the following problem:
> >> >>>>>
> >> >>>>> My email address is being bombarded by "corrupt header"
emails that
> >> >>>>> contain no sender or subject information. Outlook 2003
blocks the
> >> >>>>> download and then the receipt process starts again -- and I
end up
> >> >>>>> with only emails that are on one side of the date of the
corrupt
> >> >>>>> email and since the server isn't being cleared, the process
repeats
> >> >>>>> again and again.
> >> >>>>>
> >> >>>>> Yes, I can delete the email through a webmail account, but
that's a
> >> >>>>> workaround, not a cure.
> >> >>>>>
> >> >>>>> I've downloaded all updates and have had the problem whether
or not
> >> >>>>> my antivirus or firewall programs are on.
> >> >>>>>
> >> >>>>> Can anyone help?
> >> >>>>>
> >> >>>>> -Maura
> >> >>>>
> >> >>>>
> >> >>
> >>