Re: Outlook 2003 Patch to Address Receiving E-mail Error

From: Jeff Stephenson [MSFT] (stephenson_at_online.microsoft.com)
Date: 12/10/04 

Date: Fri, 10 Dec 2004 11:51:01 -0800

I'll second Frank's suggestion - if you have any anti-virus software set to
scan mail as it arrives, turn the mail scanning off. It seems that many of
these products can cause this problem. 

-- 
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
On Fri, 10 Dec 2004 16:41:19 +1300, frank wrote:
> Dear Maura, 
> 
> Do you by any chance have Norton Internet Security or the like
> installed? 
> 
> If you do then try completely uninstalling it and see if the problem
> remains? I was getting the same error and discovered it was Norton not
> Outlook. have a look in what I posted on the
> Symantec.customerservice.general group. 
> 
> Well dear friends, it is not an Outlook problem but a Symantec one. But
> I will give it to you here as this is where I first thought the problem
> was. So here is the story from Symantec Technical Support. There is a
> bug in the latest via Live Update. The temporary solution is: 
> 
> 1) Uninstall your Norton product. 2) Reboot 3) Install the product again
> but turn Live Update OFF 4) Go to Symantec website and download the
> latest Anti-Virus definitions (Intelligent Updater I think it is called)
> and install those only. 5) Keep Live Update off and do not use for 48
> hours. After that time Symantec assure me the problem component will
> have been replaced. 
> 
> Best of luck and hope that helps.
> 
> Frank
> 
> "mccicc" <mccicc@discussions.microsoft.com> wrote in message 
> news:3CB5CBF0-E383-41CD-9A19-C020C908DDC8@microsoft.com...
>> Jeff, to be accurate, Outlook doesn't "crash" -- it begins downloading
>> and then abruptly stops and records the following error: 
>> 
>> Task 'email@domain.com - Receiving' reported error (0x800CCC0F) : 'The
>> connection to the server was interrupted.  If this problem continues,
>> contact your server administrator or Internet service provider (ISP). 
>> The server responded: +OK 412 octets follow.' 
>> 
>> (BTW, is that what error logging will catch? If so, I already recorded
>> it on my own. And my ISP is not the problem -- I'm able to see all the
>> emails using webmail with no trouble. As I said, I've read many other
>> posts with similar problems... but no cure, yet...) 
>> 
>> If I don't see Outlook stop mid-download, it will keep trying to
>> download the emails and I'll get multiples of the same emails every
>> time it tries... so then I go onto Webmail, erase the corrupted email
>> and go back to Outlook and it downloads all the emails again plus all
>> the emails afterwards. That's why I know Outlook is not processing the
>> email, somehow.
>>
>>
>> "Jeff Stephenson [MSFT]" wrote:
>>
>>> That add-in shouldn't be a problem.  When the crash occurs, do you get
>>> prompted to send a report to Microsoft?  If so, have you done so?
>>>
>>> -- 
>>> Jeff Stephenson
>>> Outlook Development
>>> This posting is provided "AS IS" with no warranties, and confers no 
>>> rights
>>>
>>> On Thu, 9 Dec 2004 16:09:02 -0800, mccicc wrote:
>>>
>>> > RE: Add-ins,  I have the following checked:
>>> >
>>> > Exchange Extensions property pages
>>> >
>>>> Stay tuned for the logging that I'll post perhaps as early as tomorrow
>>>> when I get the same problem.
>>> >
>>> > Thanks for your help!
>>> >
>>> > - Maura
>>> > "Jeff Stephenson [MSFT]" wrote:
>>> >
>>> >> What addins do you have to Outlook (see Tools -> Options -> Other ->
>>> >> Advanced Options... -> Add-In Manager...)?  Could you turn on
>>> >> diagnostic logging (see 
>>> >> http://support.microsoft.com/default.aspx?scid=k
>>> >> b;en-us;Q300479) and post the OPMLog.log file after this happens?
>>> >>
>>>>> I've seen posts about this, but have yet been able to track down the
>>>>> cause. I'm suspicious of third-party programs in the mix, because
>>>>> I've been using POP for years and have *never* had this happen. 
>>>>> 
>>>>> -- 
>>>>> 
>>> >> Jeff Stephenson
>>> >> Outlook Development
>>> >> This posting is provided "AS IS" with no warranties, and confers no
>>> >> rights
>>> >>
>>> >> On Mon, 6 Dec 2004 19:47:03 -0800, mccicc wrote:
>>> >>
>>> >>> To quote myself, I wrote: "I... have had the problem whether or not 
>>> >>> my
>>> >>> antivirus or firewall programs are on." So, your suggestion is not 
>>> >>> the
>>> >>> cure.
>>> >>>
>>> >>> Also, I ran SpamBayes, as per Milly's message, and it had NO effect 
>>>>>> on the problem -- however, it did capture a lot of spam, which is
>>>>>> nice. 
>>>>>> 
>>>>>> Do you have a cure? Or, is there a patch coming? I know MANY other
>>> >>> people have had the same problem, but have had no cure. I read the
>>> >>> posts.
>>> >>>
>>> >>> - Maura
>>> >>>
>>> >>> "Jeff Stephenson [MSFT]" wrote:
>>> >>>
>>> >>>> Try turning off any anti-virus or anti-spam software you may have
>>> >>>> installed and see if that corrects the problem.
>>> >>>>
>>> >>>> -- 
>>> >>>> Jeff Stephenson
>>> >>>> Outlook Development
>>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>>> rights
>>> >>>>
>>> >>>> On Sun, 5 Dec 2004 17:15:07 -0800, mccicc wrote:
>>> >>>>
>>> >>>>> Hi,
>>> >>>>>
>>>>>>>> I've been through the forums repeatedly and have seen no true
>>>>>>>> "fix" for the following problem: 
>>>>>>>> 
>>>>>>>> My email address is being bombarded by "corrupt header" emails
>>>>>>>> that contain no sender or subject information. Outlook 2003
>>>>>>>> blocks the download and then the receipt process starts again --
>>>>>>>> and I end up with only emails that are on one side of the date of
>>>>>>>> the corrupt email and since the server isn't being cleared, the
>>>>>>>> process repeats again and again. 
>>>>>>>> 
>>>>>>>> Yes, I can delete the email through a webmail account, but that's
>>>>>>>> a workaround, not a cure. 
>>>>>>>> 
>>>>>>>> I've downloaded all updates and have had the problem whether or
>>>>>>>> not my antivirus or firewall programs are on. 
>>>>>>>> 
>>>>>>>> Can anyone help? 
>>>>>>>> 
>>>>>>>> -Maura
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>> 
>>>>> 
>>> 
>>>