Re: Outlook 2003 Patch to Address Receiving E-mail Error

From: frank (frank_icpe_at_hotnnail.conn)
Date: 12/10/04 

Date: Fri, 10 Dec 2004 16:41:19 +1300

Dear Maura,

Do you by any chance have Norton Internet Security or the like installed?

If you do then try completely uninstalling it and see if the problem
remains? I was getting the same error and discovered it was Norton not
Outlook. have a look in what I posted on the
Symantec.customerservice.general group.

Well dear friends, it is not an Outlook problem but a Symantec one. But I
will give it to you here as this is where I first thought the problem was.
So here is the story from Symantec Technical Support. There is a bug in the
latest via Live Update. The temporary solution is:

1) Uninstall your Norton product.
2) Reboot
3) Install the product again but turn Live Update OFF
4) Go to Symantec website and download the latest Anti-Virus definitions
(Intelligent Updater I think it is called) and install those only.
5) Keep Live Update off and do not use for 48 hours. After that time
Symantec assure me the problem component will have been replaced.

Best of luck and hope that helps.

Frank

"mccicc" <mccicc@discussions.microsoft.com> wrote in message
news:3CB5CBF0-E383-41CD-9A19-C020C908DDC8@microsoft.com...
> Jeff, to be accurate, Outlook doesn't "crash" -- it begins downloading and
> then abruptly stops and records the following error:
>
> Task 'email@domain.com - Receiving' reported error (0x800CCC0F) : 'The
> connection to the server was interrupted. If this problem continues,
> contact
> your server administrator or Internet service provider (ISP). The server
> responded: +OK 412 octets follow.'
>
> (BTW, is that what error logging will catch? If so, I already recorded it
> on
> my own. And my ISP is not the problem -- I'm able to see all the emails
> using
> webmail with no trouble. As I said, I've read many other posts with
> similar
> problems... but no cure, yet...)
>
> If I don't see Outlook stop mid-download, it will keep trying to download
> the emails and I'll get multiples of the same emails every time it
> tries...
> so then I go onto Webmail, erase the corrupted email and go back to
> Outlook
> and it downloads all the emails again plus all the emails afterwards.
> That's
> why I know Outlook is not processing the email, somehow.
>
>
> "Jeff Stephenson [MSFT]" wrote:
>
>> That add-in shouldn't be a problem. When the crash occurs, do you get
>> prompted to send a report to Microsoft? If so, have you done so?
>>
>> --
>> Jeff Stephenson
>> Outlook Development
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights
>>
>> On Thu, 9 Dec 2004 16:09:02 -0800, mccicc wrote:
>>
>> > RE: Add-ins, I have the following checked:
>> >
>> > Exchange Extensions property pages
>> >
>> > Stay tuned for the logging that I'll post perhaps as early as tomorrow
>> > when I get the same problem.
>> >
>> > Thanks for your help!
>> >
>> > - Maura
>> > "Jeff Stephenson [MSFT]" wrote:
>> >
>> >> What addins do you have to Outlook (see Tools -> Options -> Other ->
>> >> Advanced Options... -> Add-In Manager...)? Could you turn on
>> >> diagnostic logging (see
>> >> http://support.microsoft.com/default.aspx?scid=k
>> >> b;en-us;Q300479) and post the OPMLog.log file after this happens?
>> >>
>> >> I've seen posts about this, but have yet been able to track down the
>> >> cause. I'm suspicious of third-party programs in the mix, because I've
>> >> been using POP for years and have *never* had this happen.
>> >>
>> >> --
>> >> Jeff Stephenson
>> >> Outlook Development
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights
>> >>
>> >> On Mon, 6 Dec 2004 19:47:03 -0800, mccicc wrote:
>> >>
>> >>> To quote myself, I wrote: "I... have had the problem whether or not
>> >>> my
>> >>> antivirus or firewall programs are on." So, your suggestion is not
>> >>> the
>> >>> cure.
>> >>>
>> >>> Also, I ran SpamBayes, as per Milly's message, and it had NO effect
>> >>> on
>> >>> the problem -- however, it did capture a lot of spam, which is nice.
>> >>>
>> >>> Do you have a cure? Or, is there a patch coming? I know MANY other
>> >>> people have had the same problem, but have had no cure. I read the
>> >>> posts.
>> >>>
>> >>> - Maura
>> >>>
>> >>> "Jeff Stephenson [MSFT]" wrote:
>> >>>
>> >>>> Try turning off any anti-virus or anti-spam software you may have
>> >>>> installed and see if that corrects the problem.
>> >>>>
>> >>>> --
>> >>>> Jeff Stephenson
>> >>>> Outlook Development
>> >>>> This posting is provided "AS IS" with no warranties, and confers no
>> >>>> rights
>> >>>>
>> >>>> On Sun, 5 Dec 2004 17:15:07 -0800, mccicc wrote:
>> >>>>
>> >>>>> Hi,
>> >>>>>
>> >>>>> I've been through the forums repeatedly and have seen no true "fix"
>> >>>>> for the following problem:
>> >>>>>
>> >>>>> My email address is being bombarded by "corrupt header" emails that
>> >>>>> contain no sender or subject information. Outlook 2003 blocks the
>> >>>>> download and then the receipt process starts again -- and I end up
>> >>>>> with only emails that are on one side of the date of the corrupt
>> >>>>> email and since the server isn't being cleared, the process repeats
>> >>>>> again and again.
>> >>>>>
>> >>>>> Yes, I can delete the email through a webmail account, but that's a
>> >>>>> workaround, not a cure.
>> >>>>>
>> >>>>> I've downloaded all updates and have had the problem whether or not
>> >>>>> my antivirus or firewall programs are on.
>> >>>>>
>> >>>>> Can anyone help?
>> >>>>>
>> >>>>> -Maura
>> >>>>
>> >>>>
>> >>
>>