Re: More Duplicate E-mails Outlook 2003

From: Jeff Stephenson [MSFT] (stephenson_at_online.microsoft.com)
Date: 12/06/04 

Date: Mon, 6 Dec 2004 12:45:45 -0800

I'm not convinced that hotfix is the one that fixes one of the problems you
may be having, because I think it was released before I checked in the most
recent fix - I need to investigate it. Unfortunately, it seems that
everyone (including the folks that write KB articles) seems to think that
duplicate messages are a single problem with a single solution. That is
not the case. If you could post your logfile I could see what is going on. 

-- 
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
On Fri, 3 Dec 2004 21:29:02 -0800, jph wrote:
> I spent significant time and effort trying to resolve this problem,
> trying the "hotfix", creating and uploading the log file... still zip
> answer. 
> 
> This is a common problem that many users must be having, but most
> probably just don't recognize it as an Otlook bug. 
> 
> PLEASE HELP! 
> 
> "Jeff Stephenson [MSFT]" wrote: 
> 
>> Could you turn on diagnostic logging (see
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and
>> post the OPMLog.log file (preferably as an attachment) after you've
>> done a few send/receives in which this happens? 
>> 
>> -- Jeff Stephenson Outlook Development This posting is provided "AS IS"
>> with no warranties, and confers no rights 
>> 
>> 
>> 
>> "jph" <jph@discussions.microsoft.com> wrote in message
>> news:8E3BA115-5C2D-461B-8969-7E154B71EA76@microsoft.com...
>>> I believe this is the problem described in KB 885243. 
>>> 
>>> I called and got the hotfix for it (office2003-kb885243-glb.exe). 
>>> This
>> was
>>> not easy to find or to get. 
>>> 
>>> I applied the hotfix, and it had no effect whatsoever.  If I enable
>>> "leave
>> a
>>> copy on the server" and send myself a test message, i get a copy of
>>> that message every time I do a send/receive after that. 
>>> 
>>> c'mon MS!  This is a pretty common issue, I would think, and I never
>>> had
>> it
>>> with Outlook 2000.  I am now on Outlook 2003 w/BCM SP1.  Is there a
>>> real
>> fix
>>> yet? 
>>> 
>>> Thanks. 
>>> 
>>> 
>>> 
>>> "Jeff Stephenson [MSFT]" wrote: 
>>> 
>>>> Does the once-a-day occurance happen only when you start Outlook? 
>>>> Could
>> you
>>>> turn on diagnostic logging (see
http://support.microsoft.com/default.as
>>>> px?scid=kb;en-us;Q300479) and
>> post
>>>> the OPMLog.log file (preferably as an attachment) after you get the
>>>> duplicates? 
>>>> 
>>>> -- Jeff Stephenson Outlook Development This posting is provided "AS
>>>> IS" with no warranties, and confers no
>> rights
>>>> 
>>>> 
>>>> 
>>>> "Clyde1" <Clyde1@discussions.microsoft.com> wrote in message
>>>> news:0D518A1E-6F22-468F-96CB-EABBCF718E95@microsoft.com...
>>>>> I am having the same problem in Outlook XP - only mine downloads the
>>>>> duplicates daily.  But only once per day, regardless of how many
>>>>> times
>> I
>>>>> check the account. 
>>>>> 
>>>>> Further, I have two POP3 accounts set up, and it only occurs on one
>>>>> of
>>>> them.
>>>>> I have "Leave a copy on server" checked on that account to allow
>> access
>>>> to
>>>>> those emails from elsewhere.  On the system I access the account from
>> at
>>>> the
>>>>> office, I have the same settings and get no dupes. 
>>>>> 
>>>>> This is making me nuts - if I wait a week, I have 1500 unread emails
>> in my
>>>>> inbox, all duplicate copies of messages I've read already. 
>>>>> 
>>>>> "Webby" wrote: 
>>>>> 
>>>>>> The web interface hangs when the mail box is full 2,000 e-mails, so
>>>>>> i do think that it isnt soley that issue. It has happened
>>>>>> previoulsy when using outlook xp, but i mentioned earlier that i
>>>>>> never ever recieved duplicate e-mails. 
>>>>>> 
>>>>>> So anyways an update... 10 days in since i deleted the e-mail from
>>>>>> my server. 
>>>>>> 
>>>>>> NO duplicates to report on any account? Now ive mentioned this you
>>>>>> just know i will get a mail dump
>> tomorrow.
>>>>>> E-mail is due to expire in 16 days so fingers crossed? 
>>>>>> 
>>>>>> Will keep you posted... 
>>>>>> 
>>>>>> "Jeff Stephenson [MSFT]" wrote: 
>>>>>> 
>>>>>>> You said that when you went to your web interface to delete the
>>>> message but
>>>>>>> that the web interface also hung.  If that's the case, it's much
>> more
>>>> likely
>>>>>>> that the problem is with your mail server not being able to deal
>> with
>>>> the
>>>>>>> message than with Outlook. 
>>>>>>> 
>>>>>>> -- Jeff Stephenson Outlook Development This posting is provided
>>>>>>> "AS IS" with no warranties, and confers
>> no
>>>> rights
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> "Webby" <Webby@discussions.microsoft.com> wrote in message
>>>>>>> news:66C84B1B-6BB9-4BE4-A8C1-BEC6DADAD7D2@microsoft.com...
>>>>>>>> That's got to be good news for all us sufferer's..
>>>>>>>> ----------------- So Far so good. Bearing in mind that i have
>>>>>>>> selected that messages sit on the
>> server
>>>> for
>>>>>>> 16
>>>>>>>> days, before being deleted. 
>>>>>>>> 
>>>>>>>> I went to delete the messages from my web mail, but couldnt get
>> in
>>>> as it
>>>>>>>> just hung. 
>>>>>>>> 
>>>>>>>> So i went into e-mail settings advanced other..... 
>>>>>>>> 
>>>>>>>> Unticked the option to leave on the server, which greyed out the
>>>>>>>> options below. 
>>>>>>>> 
>>>>>>>> Applied the the new settings, Then performed a send and recieve
>>>>>>>> and changed my settings back. 
>>>>>>>> 
>>>>>>>> Visited my web mail once again and all the messages had been
>>>> deleted.
>>>>>>>> Nothing left over or missed so to speak. 
>>>>>>>> 
>>>>>>>> So that was 2 days ago, but i'm confident it WILL happen again. 
>>>>>>>> 
>>>>>>>> Its not a fix but a tempary solution.. 
>>>>>>>> 
>>>>>>>> Hope this helps.. 
>>>>>>>> 
>>>>>>>> I will seek out this thread again if it happens again... 
>>>>>>>> 
>>>>>>>> Cant wait for the fix to be implimented when ever it becomes
>>>> avilable
>>>>>>> (above
>>>>>>>> post). 
>>>>>>>> 
>>>>>>>> Thanks for a Positive Reply Jeff :)
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>> 
>> 
>> 
>> 
>>

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