Re: Outlook sp3 upgrade internet format change to rich text

From: Diane Poremsky [MVP] (dianenws_at_poremsky.com)
Date: 11/16/04 

Date: Tue, 16 Nov 2004 09:16:20 -0500

1) We're seeing a few reports - I think a setting is changed rather than an
actual bug.
2) what is the setting in tools, options, mail format, internet?
3) the sender really should use html or plain text format (since the people
he sends to can't see the pretty formatting unless they also use outlook),
but if he insists on composing in rtf, then make sure all of the addresses
are set for plain text or HTML (click on the address in the to field or in
the address field of a contact to check.)

Using a UNIX or Linux relay or mail server generally isn't an issue - at
worst, the winmail.dat is stripped or damaged but its just a useless
attachment for anyone not using outlook. If he sends an attachment, the
attachment is buried in the winmail.dat - so he should use html or plain
text. 

-- 
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)
Outlook Tips: http://www.outlook-tips.net/
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"Angry Rob" <robertholt@spywaresolutions.co.uk> wrote in message 
news:0bb401c4cbe3$450ed070$3501280a@phx.gbl...
> Hello All,
> Please for gods sake help me!
>
> I recently upgraded my MD's LT from office XP to office
> SP3 and it caused no end of issues relating to rich text
> options, HTML and Plain text.
>
> With a very pissed off MD, I uninstalled office and
> reinstalled to get it back to the version it was before.
>
> Unfortunately, this caused quite a few 'bugs' that will
> probably get me fired.....
>
> It seems that there seems to have been changes made to the
> format of which the mail client sends on the internet.
> Before upgrading, it was on send internet format as HTML
> and after rolling back and reinstalling, it seemed to be
> on Outlook rich text format internet format (Which as I am
> sure that most of you know, does not work with UNIX and
> LInux mail relay systems, look up winmail.dat for
> more....).
>
> My question is in 2 parts,
>
> 1. Does anyone know if SP3 did this for some reason?
>
> 2. Why the hell doesnt MS Outlook just send in the format
> that you create or wholey recommend that a. HTML is the
> best to send in because it converts to plain text at plain
> text only recipients and b. Rich text DOES NOT WORK WITH
> AROUND 25% of mail clients/mail servers running
> Linux/UNIX??
>
> Now my MD likes to create in Rich text, thats fine, but he
> has now lost confidence in me, this, I fear will cost me
> my job because I have been trying to find this resolve on
> google, MS and other sources to resolve and it has taken 4
> days so far. He is not happy with just sending in Plain
> text.
>
> IT techies know what I am talking about with this one!
>
> Please people, look in:
>
> Outlook | tools | options | Mail format tab | Internet
> format | Outlook Rich Text Options | and check the drop
> down list, it will save you a lot of time... a hell of a
> lot of time.....

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