Re: How do i fix Outlook's Email Password popup?

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From: Jeff Stephenson [MSFT] (stephenson_at_online.microsoft.com)
Date: 11/01/04 

Date: Mon, 1 Nov 2004 09:20:50 -0800

There's no way that Qwest can make Outlook forget the password. Have you
looked at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q290684?
If that doesn't help, could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file (preferably as an attachment) after you get the password
prompt? 

-- 
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
"Derob" <Derob@discussions.microsoft.com> wrote in message
news:64573947-3D99-440C-BABF-A033D5F2D745@microsoft.com...
> Roady,
>
> Like the other 2 posters, I am, having the same problem.
>
> I used to use Outlook 2000 and had no problems whatsoever but since
> upgrading to Outlook 2003 I too am getting this Enter Network Password
popup
> box for Qwest.
>
> I am using Win XP Pro - no service packs, just as it came 2 years back out
> of the box. Outlook 2003 with all the latest Office Updates off MS web
site.
>
> I have my main email account at my own domain and pull and send all mail
> from there as a default account. However, I also have an email account
with
> Qwest (my DSL ISP)and set Outlook 2003 to go in and pull that mail as
well. I
> get no problems whatsoever with the default email account and never get
asked
> for a password as it remembers it. I get the popup box for Qwest about
every
> 20 minutes or so and it does not remember the password when checked.
>
> I spoke with Qwest some time ago and they advised me they have an antispam
> mechanism built into their system to stop unscrupulous people using their
> outgoing SMTP for sending bulk email spam. You HAVE to check mail as a
Qwest
> user - (user id and password)BEFORE you can send OUT using their SMTP. If
you
> do not have a valid user id to receive and can prove it by filling in the
> password box you CANNOT send out.
>
> So I was advised to make the Qwest account the default account for
> receiving, which in turn allows you to send out using their SMTP. But
Qwest
> told me that it only works for 20 minutes and you have to do the password
box
> again. This is to foil spammers - meaning you can only send so many junk
> emails in 20 minutes and then have to do the password box again.
>
> Personally, I think that Qwest is sending a spike to Outlook to STOP it
> saving the password. This is obviously driving at least three of us crazy
in
> seeing these pop ups every few minutes.
>
> Surely, there must be something that can be done to stop this happening.
> Qwest are blaming it on Outlook of course.
>
> Hope this extra info can give you MVPs the info needed to find a fix. Bear
> in mind that this problem did not arise in Outlook 2000 or Outlook 97. It
is
> only on Outlook 2002 & 2003. There must be something in Outlook causing
this.
>
> David Roberts
>
> "Roady [MVP]" wrote:
>
> > If the second account you added is an alias of the first account then
there
> > is no need for this account to collect mail since mail from both
addresses
> > go to the same mailbox. Therefor you only have to configure one account
to
> > receive. You can configure this by going to;
> > Tools-> Options-> tab Mail Setup-> button Send/Receive...-> button
Edit...->
> > select second account-> deselect Receive E-mails
> >
> > Regedit and Regedt32 opened 2 different registry editors in WIndows
2000;
> > one that allowed you to change permissions on registry keys and one that
> > didn't had that function. In Windows XP there is only one with the
ability
> > to change permissions called Regedit.
> >
> > -- 
> > Robert Sparnaaij [MVP-Outlook]
> > www.howto-outlook.com
> >
> > Tips of the month:
> > -What do the Outlook Icons Mean?
> > -Create an Office 2003 CD slipstreamed with Service Pack 1
> >
> > -----
> > "password popup nutcase"
<passwordpopupnutcase@discussions.microsoft.com>
> > wrote in message
news:0DB67934-243C-4938-9689-737C30BA58EC@microsoft.com...
> > >i have an ordinary pop3 account with Qwest.net.  this account has
worked
> > >well
> > > for me for over 5 years.  the only thing different is that i also
added
> > > another pop3 account using an alias with the same email name and
password
> > > as
> > > the original.  i get mail from both names: jfg3 (original) and
> > > joe3@ganem.net.  i also host my website through qwest.  but this
problem
> > > existed before i made any changes and i've tried deleting the alias,
but
> > > the
> > > popup continues anyway.
> > >
> > > i have a question:  is there a difference between using regedit and
> > > regedt32?  i tried typing in regedt32 and it didn't work, so i used
> > > regedit
> > > and got into the registry.  the registry appears the same, but does
one
> > > perform functions differently in the background?
> > >
> > > also, i noticed that there is only one set of keys under the protected
> > > storage system provider, and although i only use one profile, but when
i
> > > click on the "MAIL" iceon in control panel and check profiles, it
shows
> > > "Joe"(the one i use) and another listed as "Microsoft Outlook Internet
> > > settings".
> > >
> > > i have no idea if this helps make sense of this, but my son (an MCSE)
nor
> > > a
> > > contractor to MS, or the MS Techs have been able to help me fix this
> > > problem.
> > > Thanks for any help you can give, but hurry, or it may be my heirs
that
> > > benefit.
> > >
> > > Joe Ganem
> > > joe3@ganem.net
> > >
> > >
> > > "Jeff Stephenson [MSFT]" wrote:
> > >
> > >> What sort of mail account do you have?
> > >>
> > >> -- 
> > >> Jeff Stephenson
> > >> Outlook Development
> > >> This posting is provided "AS IS" with no warranties, and confers no
> > >> rights
> > >>
> > >>
> > >> "password popup nutcase" <password popup
> > >> nutcase@discussions.microsoft.com>
> > >> wrote in message
> > >> news:6D793315-28ED-442C-A40F-D5B032385B58@microsoft.com...
> > >> > i appreciate your help, believe me.  i don't know if you saw my
reply
> > >> post,
> > >> > so i'm repeating it here:
> > >> > i'm using oulook 2003 on a windows xp home edition operating
system.
> > >> > i've
> > >> > previously tried the solution you suggested, numerous times,
without
> > >> success.
> > >> >  it doesn't stick.  even had an ms tech lead me through it and some
> > >> > other
> > >> > things over two hours without success.  any other suggestions,
short of
> > >> > giving up outlook?
> > >> >
> > >> >
> > >> > "Roady [MVP]" wrote:
> > >> >
> > >> > > You'll need to provide more info. At least the following;
> > >> > > -version of Outlook (including Service Pack number)
> > >> > > -what articles you tried
> > >> > > -what else you tried
> > >> > >
> > >> > > Taken a look at the following already?
> > >> > >
> > >> > > For Outlook 2000 or 2002 on Win 98, NT, or 2000:
> > >> > > http://support.microsoft.com/?id=290684
> > >> > >
> > >> > > For Outlook 2000 on Windows 2000:
> > >> > >
> > >> > > (CW) http://support.microsoft.com/?id=275465
> > >> > >
> > >> > > (IMO) http://support.microsoft.com/?id=259416
> > >> > >
> > >> > > For all Outlook versions on Windows XP (just ignore the parts
that
> > >> > > refer
> > >> to
> > >> > > Outlook Express):
> > >> > > http://support.microsoft.com/?id=264672
> > >> > >
> > >> > > For in a NT domain
> > >> > > http://support.microsoft.com/?id=321652
> > >> > >
> > >> > >
> > >> > > -- 
> > >> > > Robert Sparnaaij [MVP-Outlook]
> > >> > > www.howto-outlook.com
> > >> > >
> > >> > > Tips of the month:
> > >> > > -What do the Outlook Icons Mean?
> > >> > > -Create an Office 2003 CD slipstreamed with Service Pack 1
> > >> > >
> > >> > > -----
> > >> > > "Outlook Password Popup Nutcase" <Outlook Password Popup
> > >> > > Nutcase@discussions.microsoft.com> wrote in message
> > >> > > news:DA044212-A84E-4CAA-9C5C-DC8E8340BBF3@microsoft.com...
> > >> > > > i've read the technical "fix" for this problem, and then tried
it
> > >> without
> > >> > > > success.  i've spent two hours on the phone with a tech and no
> > >> resolution.
> > >> > > > if you have this problem, you know what i mean...the Outlook
> > >> > > > feature
> > >> that
> > >> > > > automatically checks for email pops up a dialog box requesting
your
> > >> > > > password
> > >> > > > even if you have checked the box to remember it.  whomer solves
> > >> > > > this
> > >> > > > problem
> > >> > > > deserves sainthood.
> > >> > >
> > >> > >
> > >> > >
> > >>
> > >>
> > >>
> >
> >
> >
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