Re: No download but there's email to be downloaded
From: Jeff Stephenson [MSFT] (stephenson_at_online.microsoft.com)
Date: 10/14/04
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Date: Wed, 13 Oct 2004 18:55:19 -0700
If that doesn't work, could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file (preferably as an attachment) after an instance of mail
not being recognized?
-- Jeff Stephenson Outlook Development This posting is provided "AS IS" with no warranties, and confers no rights "BillR [MVP]" <BillR@removethisbitMVPS.org> wrote in message news:uTVoitYsEHA.3788@TK2MSFTNGP09.phx.gbl... > good luck. I tried the same with McAfee. They don't like their email scanner > being disabled and just confirmed to purge the store. > > "RDavid" <r@c-m.NOSPAMcomm> wrote in message > news:%23rSBK%23WsEHA.3872@TK2MSFTNGP15.phx.gbl... > > BillR, > > > > Thank you for the reply. > > > > I'm going to try and check that out further. We've had Symantec Corp > > Client > > AV for a very long time and everyone here has had some kind of virus > > attached to an email where it's been blocked and not had an Outlook > > problem. > > Your thought is compelling, though, and I'm going to try and see if > > Symantec > > will reply to a support question (knowing them that's not very likely). > > > > If you have any other thoughts, I'm all ears. > > > > Thanks again, > > Rich > > > > > > > > > > "BillR [MVP]" <BillR@removethisbitMVPS.org> wrote in message > > news:Ofq326UsEHA.3200@TK2MSFTNGP14.phx.gbl... > >> Possibly due to the Norton email integration (if turned on) having > > detected > >> a virus in one of the emails. Outlook thereafter barfs downloading > > messages. > >> For this reason, I disable email antivirus integration. > >> Try cleaning the mailbox out by downloading with another application with > > no > >> antivirus integration but while also ensuring the system is protected > >> from > >> viruses. > >> > >> "RDavid" <r@c-m.NOSPAMcomm> wrote in message > >> news:%23SlcDoUsEHA.2956@TK2MSFTNGP12.phx.gbl... > >> > Hello, > >> > > >> > Outlook 2003 SP1; I have one user who leaves emails on the pop server > > for > >> > two days and others who do not, the one who leaves messages will, > >> > occasionally, not receive emails from the pop server when there are > > emails > >> > there. Exiting Outlook and going back in didn't work but after a full > > PC > >> > reboot, the emails get downloaded. That has happened on and off over > >> > several months. I attributed that problem to Outlook not reading the > >> > emails > >> > correctly as far as what has not yet been downloaded versus what has > > been > >> > downloaded. > >> > > >> > Now one of the users who does not leave emails on the pop server is > > having > >> > the same problem. After their Outlook checks several times and does > >> > not > >> > download anything, they've gone into the http interface for the email > > and > >> > there are emails sitting there waiting for download. > >> > > >> > The problem seems to be intermittent, although there may be an > >> > explanation, > >> > and the only solution appears to be a full PC reboot. > >> > > >> > Anyone have a thought or idea of how I might track this down????? > >> > > >> > Thanks, > >> > Rich > >> > > >> > PS: Using Norton Corporate client AV, hardware firewall. Have over a > >> > dozen > >> > users all on XP Pro SP1 (including the two problems) and everyone else > >> > works > >> > just fine. > >> > > >> > > >> > >> > > > > > >
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