Re: No download but there's email to be downloaded
From: BillR [MVP] (BillR_at_removethisbitMVPS.org)
Date: 10/14/04
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Date: Thu, 14 Oct 2004 11:16:13 +1000
good luck. I tried the same with McAfee. They don't like their email scanner
being disabled and just confirmed to purge the store.
"RDavid" <r@c-m.NOSPAMcomm> wrote in message
news:%23rSBK%23WsEHA.3872@TK2MSFTNGP15.phx.gbl...
> BillR,
>
> Thank you for the reply.
>
> I'm going to try and check that out further. We've had Symantec Corp
> Client
> AV for a very long time and everyone here has had some kind of virus
> attached to an email where it's been blocked and not had an Outlook
> problem.
> Your thought is compelling, though, and I'm going to try and see if
> Symantec
> will reply to a support question (knowing them that's not very likely).
>
> If you have any other thoughts, I'm all ears.
>
> Thanks again,
> Rich
>
>
>
>
> "BillR [MVP]" <BillR@removethisbitMVPS.org> wrote in message
> news:Ofq326UsEHA.3200@TK2MSFTNGP14.phx.gbl...
>> Possibly due to the Norton email integration (if turned on) having
> detected
>> a virus in one of the emails. Outlook thereafter barfs downloading
> messages.
>> For this reason, I disable email antivirus integration.
>> Try cleaning the mailbox out by downloading with another application with
> no
>> antivirus integration but while also ensuring the system is protected
>> from
>> viruses.
>>
>> "RDavid" <r@c-m.NOSPAMcomm> wrote in message
>> news:%23SlcDoUsEHA.2956@TK2MSFTNGP12.phx.gbl...
>> > Hello,
>> >
>> > Outlook 2003 SP1; I have one user who leaves emails on the pop server
> for
>> > two days and others who do not, the one who leaves messages will,
>> > occasionally, not receive emails from the pop server when there are
> emails
>> > there. Exiting Outlook and going back in didn't work but after a full
> PC
>> > reboot, the emails get downloaded. That has happened on and off over
>> > several months. I attributed that problem to Outlook not reading the
>> > emails
>> > correctly as far as what has not yet been downloaded versus what has
> been
>> > downloaded.
>> >
>> > Now one of the users who does not leave emails on the pop server is
> having
>> > the same problem. After their Outlook checks several times and does
>> > not
>> > download anything, they've gone into the http interface for the email
> and
>> > there are emails sitting there waiting for download.
>> >
>> > The problem seems to be intermittent, although there may be an
>> > explanation,
>> > and the only solution appears to be a full PC reboot.
>> >
>> > Anyone have a thought or idea of how I might track this down?????
>> >
>> > Thanks,
>> > Rich
>> >
>> > PS: Using Norton Corporate client AV, hardware firewall. Have over a
>> > dozen
>> > users all on XP Pro SP1 (including the two problems) and everyone else
>> > works
>> > just fine.
>> >
>> >
>>
>>
>
>
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