Re: Can't send email from Outlook-Rejected by AOL-unsolicited bulk

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From: Vanguardx (see_signature)
Date: 09/24/04 

Date: Fri, 24 Sep 2004 16:43:44 -0500

"DOWNEYJOHN" <DOWNEYJOHN@discussions.microsoft.com>
wrote in news:1F41A511-F739-404C-873D-56C6F4A6E5AF@microsoft.com:
> Sorry if my description was unclear. No emails go to any recipients.
> The report comes back almost instantly; the header says only System
> Administrator and if I try replying to the report, System
> Administrator is the only address I can extract. In other words, I
> don't know that the report is coming directly from AOL. The message
> body is where is says that AOL has deemed the message "unsolicited
> bulk mail".
>
> I have McAffee antivirus, but have not used the anti-spyware
> programs that you mentioned.
>
> I haven't used AOL, but I am using Compuserve, which I believe may be
> the same system as AOL. I don't like Compuserve and have been
> meaning to switch. Since I'm not in one place all the time, I need a
> dial-up service.
>
> I'll work on your latest suggestions, starting with another complete
> virus scan.

"No emails goes to any recipients." Uh, presumably that means you DID
send e-mails, there were no errors by Outlook, but none of them were
*received* by the recipients? Does that include recipients that are
*NOT* on the AOL domain? If you send an e-mail ONLY to a non-AOL
recipient (i.e., no, absolutely no, AOL recipient is listed), do they
get it or not? If messages that get sent to AOL recipients are getting
rejected as spam then maybe AOL has declared your domain as a spam
source, and you'll have to contact your ISP about their lack of action
in terminating the spam spewing out their orifice. You're hiding behind
the Microsoft webnews interface so I can't tell from what domain you are
posting (but that could be different than the domain from which you send
e-mail). What is the domain from where you are sending e-mails?
Compuserve? Have you tried sending plain-text test messages (that
contain nothing spammy in them) to see if those get received by an AOL
account?

For the response to be immediate (rather than on your next mail poll),
it sounds like you are using Exchange. When using SMTP to send and POP3
to receive, it is doubtful that the outbound message you send during a
mail poll would get all the way to AOL's servers to have them reject it
and send it back in time to your mail server so the following check on
inbound messages would already show that rejection notice.

If it is an e-mail then you can look at the headers to see if it came
from your mail server (although, I believe, if you are using Exchange
then the headers are blank because they aren't needed) or whether it
came from the AOL server. I can't tell without this information if the
e-mail notice came from your mail server saying it couldn't get AOL to
accept your message or if it came from AOL's mail server saying that it
rejected it. If you do post back with the header, be sure to munge or X
out any personal information, like account name and e-mail addresses.
In Outlook, use View -> Options to see the headers (and copy them).

You never remarked that an error occurs during the mail poll (by seeing
it in the Progress dialog window). If there were no errors and if the
e-mail is no longer in your Outbox after the mail poll then it got to
your mail server.

Compuserve was acquired by AOL back in 1998. 

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