Re: Can't send email from Outlook-Rejected by AOL-unsolicited bulk

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: DOWNEYJOHN (DOWNEYJOHN_at_discussions.microsoft.com)
Date: 09/24/04 

Date: Thu, 23 Sep 2004 20:03:01 -0700

Sorry if my description was unclear. No emails go to any recipients. The
report comes back almost instantly; the header says only System Administrator
and if I try replying to the report, System Administrator is the only address
I can extract. In other words, I don't know that the report is coming
directly from AOL. The message body is where is says that AOL has deemed the
message "unsolicited bulk mail".

I have McAffee antivirus, but have not used the anti-spyware programs that
you mentioned.

I haven't used AOL, but I am using Compuserve, which I believe may be the
same system as AOL. I don't like Compuserve and have been meaning to switch.
 Since I'm not in one place all the time, I need a dial-up service.

I'll work on your latest suggestions, starting with another complete virus
scan.

"Vanguardx" wrote:

> "DOWNEYJOHN" <DOWNEYJOHN@discussions.microsoft.com>
> wrote in news:215DDCD1-BA35-42AF-9DD5-8A7997DE49A9@microsoft.com:
> > Thank you.. but why would this only happen in Outlook, but not
> > Outlook Express?
>
> Forgot to look back at your first post. So, if I get this straight:
>
> - You can send e-mails using Outlook Express and you do *not* get back
> any rejection e-mail from an AOL domain.
>
> - You *can* send e-mails using Outlook (i.e., there is no error message
> in Outlook) but sometime later you get an e-mail from an AOL domain (you
> have checked the Received headers, right, to verify that message came
> from an AOL domain?).
>
> Your original post said you could not send using Outlook. However, it
> appears you CAN send using Outlook. Outlook connects to your mail
> server, Outlook passes the new outbound message to your mail server, and
> the mail session ends and all without an error showing in the Progress
> dialog window. Is that what happens? And then sometime later, maybe
> even within a couple seconds or whenever you do your next mail poll, you
> get a rejection e-mail supposedly from AOL. Right? Does this happen
> for everyone to whom you send e-mail (i.e., does it happen when you send
> to other recipients and who are NOT on the AOL domain)?
>
> If after you successfuly do send e-mail using Outlook and it goes to
> non-AOL recipients still results in getting this rejection e-mail:
>
> - Enable transport logging in Outlook.
> - Disable scheduled polling of your e-mail accounts in Outlook.
> - Exit Outlook. Delete any logfile that was there from before.
> - Load Outlook.
> - Send 1 new message to a non-AOL recipient.
> - If Outlook wasn't configured to send immediately, do a Send and
> Receive.
> - Disable transport logging.
> - Reenable scheduled mail polling, if was enabled before.
> - Exit Outlook.
> - Rename the logfile (so you don't accidentally overwrite it).
> - Start Outlook.
> - Do a mail poll, if it wasn't scheduled to poll.
> - Once you get the rejection e-mail, use the View -> Options menu to
> look at its headers (and to copy them).
>
> The logfile will show the RCPT command which dictates the recipient of
> your new outbound message. It should only list the non-AOL recipient.
> Only that message should show as getting sent. If there is a second
> message getting sent then you are infected or something is misbehaving,
> like an add-in to Outlook. If the logfile shows you only sent the one
> message and it was to a non-AOL account but you still got back the AOL
> rejection message then talk to your ISP to ask them why they sent a copy
> of your message to AOL.
>
> I have assumed that you already did a full scan using a recently updated
> anti-virus product. I also assumed that you actually have an anti-virus
> product installed so it has its real-time or on-demain scanner always
> running. This is because the file scanners for anti-virus products do
> not check the alternate data stream (ADS) that can be attached to files
> when using NTFS. The ADS can contain an executable, but if it ever gets
> loaded into memory then the anti-virus' on-demand scanner will detect it
> when it shows up in memory. I also assumed that you scanned your
> computer using anti-spyware/anti-malware products, like Ad-Aware, SpyBot
> Search & Destroy, and CWShredder. I'm also assuming you never had any
> of AOL's crap software installed on your computer (i.e., you never used
> AOL).
>
>

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