Re: the message disappears after recovering it

From: Blaine B (bbusse_at_pegasusaviation.com)
Date: 09/03/04 

Date: Fri, 3 Sep 2004 13:11:36 -0700

Hello,
The problem seems to be stemming from using the Cached Exchange Mode. I
created a second profile and had it connect directly to the server and the
Recovered Deleted Items were there. I went back to the "Cached Profile" and
made sure that the Deleted Items folder was checked for synchronization and
it was. I have tried to Sync the Deleted Items folder specifically as well
as all the folders and the Items don't show up in the Cached Deleted Items
folder. All other Cached Folders work fine.
This user needs to use Cached Folders so please don't advise me to turn them
off as a solution.
Thanks
"Alan Sun [MSFT]" <v-asun@online.microsoft.com> wrote in message
news:3zx6NUJkEHA.3436@cpmsftngxa10.phx.gbl...
> Hi Blaine,
>
> Thanks for your posting here.
>
> Generally, when you recovery a deleted item, it will appear in Deleted
> Items folder.
>
> According to your situation, I suggest you first perform a search to
> conform if the message exits somewhere. To do so:
> 1. Open Outlook.
> 2. Highlight the top-level folder with same name as the user account.
> 3. Choose Advanced Find.
> 4. Type the condition and try to find it.
>
> If you cannot find the message, please try to delete a message and try to
> recovery it again, and make sure if the issue can be reproduced.
>
> If it can be reproduced, perform the following steps on the problematic
> client to troubleshooting it:
> 1. New Outlook profile
> =============
> Please create a new profile to isolate the issue.
> For the steps on how to create a new profile, refer to the following
> Microsoft Knowledge Base (KB) article:
>
> 829918 How to create a new e-mail profile in Outlook 2003
> http://support.microsoft.com/?id=829918
>
> 2. Outlook Safe Mode
> =================
> a. Click Start, and then point to Programs.
> b. Press CTRL while you click the shortcut for Outlook that you want to
> start.
> c. Hold down CTRL until you receive a message similar to the following:
> "Outlook has detected that you are holding down the CTRL key. Do you want
> to start Outlook in safe mode?" Click Yes.
>
> 3. Also, test the problematic account on another proper working client.
>
> Please inform me of the results. Have a nice day!
>
> Thanks & Regards
> Alan Sun
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no
rights.
>
>
>
> --------------------
> |Reply-To: "Blaine B" <bbusse@pegasusaviation.com>
> |From: "Blaine B" <bbusse@pegasusaviation.com>
> |Subject: the message disappears after recovering it
> |Date: Wed, 1 Sep 2004 15:24:17 -0700
> |Lines: 12
> |X-Priority: 3
> |X-MSMail-Priority: Normal
> |X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
> |X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
> |Message-ID: <#fEYsJHkEHA.3612@TK2MSFTNGP12.phx.gbl>
> |Newsgroups: microsoft.public.outlook.general
> |NNTP-Posting-Host: 206-80-26-66.gen.twtelecom.net 206.80.26.66
> |Path:
>
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12
> phx.gbl
> |Xref: cpmsftngxa10.phx.gbl microsoft.public.outlook.general:232662
> |X-Tomcat-NG: microsoft.public.outlook.general
> |
> |Hello,
> |I have a user who is using Outlook 2003 in cached Exchange Mode.
> Whenever he
> |tries to recover a deleted item, the item is removed from the
Recover
> |Deleted Item menu but it never appears in the Deleted Items folder
or
> |anywhere else for that matter. This doesn't happen to any other
> Outlook
> |clients. any thoughts?
> |
> |Thanks
> |
> |Blaine
> |
> |
> |
>

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