RE: error message when sending to a distribution group

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From: Alan Sun [MSFT] (v-asun_at_online.microsoft.com)
Date: 04/12/04 

Date: Mon, 12 Apr 2004 04:17:37 GMT

Hi John,

Thanks for your posting here.

This behavior will appear if the problematic doesn't have the read
permission to the public contacts folder. Please first check the permission
according to the following instructions:

1. Start Exchange System Manager.

2. Locate the Public Folder Store, and open Public Folder.

2. Right-click the public folder containing the distribution list in
Exchange System Manager, click "Properties", and then check the permission.
Confirm the problematic user have the read right.

For more information, take a look at the following article:
259182 XCLN: Error Message Opening Address Book "An Internal Support
Function
http://support.microsoft.com/?id=259182

If the issue persists, please confirm the following information for further
investigation:
1. Please test other good account on the problematic workstation.
2. Check the issue with the problematic account on a good computer.
3. Provide me with a screen shot of the error message.

Hope this help! Have a nice day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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--------------------
     Content-Class: urn:content-classes:message
     From: "John Bletsch" <johnbletsch@hotmail.com>
     Sender: "John Bletsch" <johnbletsch@hotmail.com>
     Subject: error message when sending to a distribution group
     Date: Fri, 9 Apr 2004 10:09:49 -0700
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     NNTP-Posting-Host: tk2msftngxa11.phx.gbl 10.40.1.163
     X-Tomcat-NG: microsoft.public.outlook.general
     
     One of the users on our network gets the following
     message when trying to send a message to a distribution
     list residing in a public folder: "An internal support
     function returned an error." It appears in a dialog box
     labeled "Microsoft Word." Other users can use the
     distibution list without issue. I am thinking this is
     configruation problem on this specific user's machine.
     Do I need to reinstall Office? We are running Office
     2003 Professional. Thanks for any help you can offer.
     

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