Odd behavior after SP3 - Symantec update

From: carabalda (anonymous_at_discussions.microsoft.com)
Date: 03/18/04 

Date: Thu, 18 Mar 2004 09:35:55 -0800

Finally heard back from the tech support contact I've
been dealing with, but the news is not good:

"The patch has been delayed due to technical
difficulties, it should be available by mid of next week.
We're sorry about the delay."

Unbelieveable!

>-----Original Message-----
>Still no word from Symantec on their patch to fix
>the Norton Anti-Spam + SP3 issue. I sent a message
>to the tech support person I was in contact with
>alst week who suggested a fix might be available
>"middle of [this] week". She hasn't responded to
>yesterday's inquiry. After running LiveUpdate
>today, problem persists... major bummer!
>
>cb
>
>
>>-----Original Message-----
>>Although a Symantec LiveUpdate arrived today that
>>included core updates to Norton Anti-Spam, the issue of
>>NAS freezing Outlook's toolbar buttons after the
>>installation of SP3 still remains as first reported.
>It's
>>mind-biggling that Symantec is taking so long to fix
>this
>>problem... but all we can do is continue to wait.
>>
>>carabalda
>>
>>
>>>-----Original Message-----
>>>Thank you for the replies. I did do a search but,
>>>obviously, did not use the exacting phrasing suggested
>>so
>>>I was unable to discover anything. I try not to post
>>>without doing my homework first!
>>>
>>>I do wonder why MS seems to think that everyone else
>>>should work around their fixes? Symantec is hardly a
>>>newcomer or shrinking violet in this industry and
>>>millions use their products. I have to wonder why MS
>>>wouldn't at least take these users into account when
>>>fixing or updating their own software.
>>>
>>>This is extemely irritating for those of us who live
>and
>>>die by e-mail for our businesses or for those who
>aren't
>>>savvy enough to first determine a problem and it's
>>>potential cause and then try to follow the "techie"
>>>advice on how to fix things.
>>>
>>>Again, I do appreciate the replies and will continue
to
>>>investigate a solution as advised herein.
>>>
>>>>-----Original Message-----
>>>>Outlook 2002 SP3 adds additional properties to the
>list
>>>of those that are
>>>>affected by the security features. As a result, one
of
>>>your add-ins needs
>>>>updated to the latest version - antispam add-ins are
>a
>>>common cause
>>>>although others are affected by the changes as well.
>>>Many add-ins were
>>>>updated following the release of Outlook 2003 and
>>should
>>>work with SP3, if
>>>>not you'll need to contact the vendor for a newer
>>>version.
>>>>http://www.slipstick.com/outlook/ol2002sp3.htm#problem
s
>>>>
>>>>To learn how to program around the new properties
>>(which
>>>is needed for the
>>>>macros to work with OL2003 too) see
>>>http://www.outlookcode.com/d/sec.htm
>>>>
>>>>IHateSpam released an update by 6PM Thursday - look
>for
>>>links on their
>>>>support page. Cloudmark is working on an update -
>>Norton
>>>will have an update
>>>>available soon too.
>>>>
>>>>--
>>>>Diane Poremsky [MVP - Outlook]
>>>>Author, Teach Yourself Outlook 2003 in 24 Hours
>>>>Coauthor, OneNote 2003 for Windows (Visual QuickStart
>>>Guide)
>>>>
>>>>Outlook Tips: http://www.outlook-tips.net/
>>>>Outlook & Exchange Solutions Center:
>>>http://www.slipstick.com
>>>>
>>>>
>>>>"Deb" <anonymous@discussions.microsoft.com> wrote in
>>>message
>>>>news:ba5601c4083d$3546b4b0$a301280a@phx.gbl...
>>>>> Greetings:
>>>>>
>>>>> Yesterday, I updated my Office package with
>>Microsoft's
>>>>> SP3 via the Office Update section of the MS web
site.
>>>>>
>>>>> Ever since, I have been experiencing strange
behavior
>>>>> with Outlook (MS Outlook 2002 (10.6515.6626) SP3).
>>>>>
>>>>> The program starts okay, does it's automatic send
and
>>>>> receive. I then check my Inbox. If there is a
spam
>>>mail
>>>>> in there that Norton Internet Security didn't catch
>>and
>>>>> dump into the Nortan Spam folder in Outlook, I
click
>>on
>>>>> the This is Spam Norton button integrated with
>Outlook
>>>>> and I get a window that pops up, which did not
happen
>>>>> prior to installing SP3.
>>>>>
>>>>> This window advises: "A program is trying to access
>e-
>>>>> mail addresses you have stored in Outlook. Do you
>>want
>>>to
>>>>> allow this? If this is unexpected, it may be a
>virus
>>>and
>>>>> you should choose "No"." There is a checkbox
>>to "Allow
>>>>> acces for 1 minute with a dropdown list for check
>>from
>>>1
>>>>> to 10 minutes. Then 3 buttons, Yes, No, Help.
>>>>>
>>>>> This obviously is prompted by my attempt to have
>>Norton
>>>>> place this particular e-mail into the Norton Spam
>>>>> Folder. If I click Yes, allow for 1 minute, Outlook
>>>>> locks up. If I select No, Outlook locks up. I then
>>>have
>>>>> to CTRL ALT DEL my way out of Outlook.
>>>>>
>>>>> I've rebooted, hard and soft and it continues to do
>>>this
>>>>> every time.
>>>>>
>>>>> Norton is up-to-date. As I said, I never had this
>>>>> problem until installing the Office SP3 yesterday.
>>>>>
>>>>> Any ideas on what I can do to stop this behavior?
>>>Thanks
>>>>> in advance for any assistance.
>>>>
>>>>
>>>>.
>>>>
>>>.
>>>
>>.
>>
>.
>