Re: cannot install pfbackup

From: *Vanguard* (no-email_at_post-reply-in-newsgroup.invalid)
Date: 03/16/04 

Date: Tue, 16 Mar 2004 13:39:02 -0600

"headtheball" said in news:OvkSnyyCEHA.2592@TK2MSFTNGP12.phx.gbl:
> Sorry Vanguard, your help is invaluable, I just get a little peeved
> when everyone expects that a newsgroup user is a seasoned veteran and
> knows how to 'google', read microsoft articles and make sense of what
> they are reading. I do also understand your frustration at having
> people like me who are either completely dumb or just too idle to do
> my own legwork. Like yourself I don't understand why MS don't include
> thier own pfbackup after all the office package cost me an arm and a
> leg. I do appreciate your help and thanks for your assistance in this
> post and in public.security.
>
>
> "*Vanguard*" <no-email@post-reply-in-newsgroup.invalid> wrote in
> message news:iZGdndIXAMhBNcvdRVn-ig@comcast.com...
>> "headtheball" said in news:%238iPybtCEHA.3804@TK2MSFTNGP09.phx.gbl:
>>> Thanks Vanguard, I didn't need the lecture about looking through the
>>> knowledge base though.
>>> Some people such as your good self are obviously proficient users of
>>> newsgroups etc etc whilst the rest of us are just mortals
>>> "*Vanguard*" <no-email@post-reply-in-newsgroup.invalid> wrote in
>>> message news:H-OdnWg3ZNOYlsvdRVn-jg@comcast.com...
>>>> "headtheball" said in news:Ob7CB7mCEHA.3024@tk2msftngp13.phx.gbl:
>>>>> I downloaded PFbackup from MS for 2003 but it will not install. I
>>>>> get a message that says cannot install it because I have a version
>>>>> installed and that I should uninstall it before I install again.
>>>>> This, however doesn't seem to work as I have uninstalled the
>>>>> previous installation from add/remove progs but I still get the
>>>>> same message.
>>>>
>>>> Amazing what can be discovered in Microsoft's own knowledgebase if
>>>> you look:
>>>>
>>>> - Go to http://support.microsoft.com.
>>>> - Search for "install personal folders backup" (all words) under
>>>> "Outlook".
>>>>
>>>> Read the article titled, "Outlook 2000: You Cannot Install the
>>>> Personal Folders Backup Add-in" (#263104). There is another KB
>>>> article #810932 if you select to look under "Outlook 2002". There
>>>> is no OL2003-specific version of this article nor is OL2003 listed
>>>> in the supported products for these KB articles - because PFB is
>>>> too old, not supported for something like 2 years, and causes
>>>> Outlook to crash or hang way too often. When Outlook is loaded,
>>>> it has to load all plug-ins. When Outlook is exited, it first has
>>>> to unload all plug-ins. If the plug-ins hang or crash, they take
>>>> Outlook with them. Exiting Outlook will take longer as PFB might
>>>> continue to run to perform an automated backup of your .pst
>>>> file(s).
>>>>
>>>> PFB was flaky and eventually had to be dropped on each host that
>>>> used it. I see they have an updated version dated October 2003 so
>>>> maybe it is less flaky. However, there is no real need for PFB if
>>>> you already perform backups of your computer. If the only data
>>>> file that is important is your .pst file then PFB has value but
>>>> only if you save the backup copy to a different physical hard
>>>> drive or to removable media. If other data files are equally
>>>> important, you should be performing backups of all of them,
>>>> including your .pst file.
>>>>
>>>>
>>>>
>>>> --
>>>> ____________________________________________________________
>>>> *** Post replies to newsgroup. E-mail is not accepted. ***
>>>> ____________________________________________________________
>>
>> A one sentence gibe does not a lecture make. Other than the first
>> sentence, the rest of my post was a derision of PFB.
>>
>> If you knew about looking at Microsoft's support site, why did you
>> post here and not mention that Microsoft's KB article didn't help?
>> We volunteers don't need to be wasting our time researching KB
>> articles, doing Google lookups, or composing a reply that duplicates
>> what you have already read and tried but failed. So if you have
>> already tried some failed solutions, let us know about those so we
>> don't proffer the same but failed solutions.
>>
>> Did you actually read and try Microsoft's KB article(s)? Did it
>> work? You implied that you already knew to look there so I would
>> assume you would've already tried the solutions there before coming
>> here. When I had the problem, I had to yank the .msi file out of
>> the .zip download file to get it to install (as per KB article
>> #810932). I didn't like that I had to use WinZip. I have other zip
>> tools (PKZip) and each makes it own self-extracting .exe file which
>> only that zip tool can be used to yank the .zip file out of the .exe
>> file. It would be much easier if Microsoft simply provided their
>> Pfbackup.msi file instead of requiring the use of a 3rd party
>> product.
>>
>> --
>> ____________________________________________________________
>> *** Post replies to newsgroup. E-mail is not accepted. ***
>> ____________________________________________________________

In fact, I was assuming that you weren't a seasoned user but instead
didn't know either where to look or how to look. The newbie might not
know where to look. They may also not know how to perform a search that
sufficiently narrows the matches to a low number to make it reasonable
to peruse the matches, or they may not get any matches, and some users
are just not very persistent.

Sometimes I would rather "train" the user in using Microsoft's KB site
or Google rather than just be their automatron by doing their lookups
and just giving them the link. By having them actually walk through the
process of doing the search themself, they might later decide to try
that avenue of support before blurting out a post (i.e., a knee-jerk
response). I tell them how I did it so they'll know how to later do it
for themself when that next problem crops up, and there will be that
next problem. 

-- 
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