Re: Winfax Starter Outlook 2000 - does not work

From: Russ Valentine [MVP-Outlook] (russval_at_mvps.org)
Date: 03/04/05 

Date: Thu, 3 Mar 2005 22:27:10 -0500

Did you read through this information?
http://www.slipstick.com/addins/services/winfaxse.htm 

-- 
Russ Valentine
[MVP-Outlook]
"Martin" <vdp3r@hotmail.com> wrote in message 
news:e9AdjZEIFHA.1096@tk2msftngp13.phx.gbl...
> Thanks Russ.      I accept it's quite possible I just don't know how to 
> send
> a fax or I'm missing the "bleeding obvious" step.   Nevertheless, here is
> the information:
>
> O.S. = Windows 98SE
>
> Outlook 2000 SP3  9.0.0.6627  installed from my own original Microsoft cds
> fully licensed and registered - bought by me from PC World.
>
> E-mail service option is set to Internet Only.
>
> In getting the details for you, I saw that the Symantec Fax was connected 
> to
> LAN (TOOLS>Accounts>mail tab).     I tried changing it to "Connect using 
> my
> phone line" but it trips back to "Connect using my LAN".   So I then 
> checked
> the box underneath: "Connect via modem if the LAN is not available" so it
> now shows as "LAN/Dial up" connection on the mail tab in Internet 
> Accounts.
> I thought that might be the problem but it still does not work.
>
> This is what I have tried to do:
>
> METHOD ONE
>
> 1. Opened Outlook 2000.
>
> 2. With the window titled "Personal Folders - Microsoft Outlook", I 
> dropped
> the File submenu from the toolbar and selected "New".
>
> 3.  I expected to see "Fax" or "New Fax" in the list, but there is nothing
> related to fax.
>
> 4.  Similarly, in the Actions submenu, I expected (after some Google
> research) to possibly see a fax option, but there is nothing in the 
> Actions
> submenu, just an empty box.
>
>       *                  *                   *                      *
>
> METHOD TWO
>
> I then discovered the FAX Wizard in New Office Document in the Office
> toolbar (then Letters and Faxes tab).   On double clicking the FAX Wizard:
>
> 1.  Word opens with the Fax wizard embedded.
>
> 2. On finishing the wizard, the Word page shows the word FAX with a 
> dialogue
> box that says "Send fax now", which I press.
>
> 3.  There's a click or 2 from the speakers (modem is not in use but no
> dialling sounds heard).
>
> 4.  Box pops up to say "The wizard has finished sending your document" at
> which point I click the OK button (not that I believe it!).
>
> 5.   Microsoft Outlook then automatically opens up together with a window
> titled "Untitled - FAX (Plain Text)".     Under the tool bar of this 
> window
> it says "This message has not been sent".  There's a "To", a "cc" and a
> "subject" window and the Word cover *** appears as an attachment at the
> bottom under the message area of the box.     The toolbar along the top 
> has
> menus: File Edit View Insert Format Tools Actions and Help.     Based on
> what I read on Google, I then expected to see a Send button or a Send 
> option
> under the File submenu or Action submenu.   But there is no Send option.
> I've been through the toolbar customisation commands to see if there is
> anything that might function as a Send option but there's nothing.
>
>
> The Help menu is of no help whatsoever, but that's nothing new.
>
>
> Apologies if, as I suspect, I am missing some blindingly obvious step.
> If you haven't spotted what I'm doing wrong don't worry: I'll give it up 
> as
> a bad job and I'll have a root through CNET etc for a reliable free fax.
>
> Many thanks for taking the time and trouble to reply.
>
> Martin
>
>
>
>
>
>
> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
> news:OItqWPDIFHA.4060@TK2MSFTNGP14.phx.gbl...
>> This application almost never worked even with the Office versions and
>> operating systems of 6 years ago (for which it was designed).
>> What operating system are you using? How did you install the application?
>> Verify your Outlook version and mail support mode. Provide more detail on
>> how you are sending the fax and what happens.
>> -- 
>> Russ Valentine
>> [MVP-Outlook]
>> "Martin" <vdp3r@hotmail.com> wrote in message
>> news:eejBJtBIFHA.1288@TK2MSFTNGP10.phx.gbl...
>> > For the first time I tried to send a fax through Outlook 2000 but
> without
>> > success.     Winfax appears to be installed; for example, by printing,
> in
>> > Word, to Symantec fax starter edition a window called "Untitled-FAX
> (plain
>> > text)" appears, but there's no Send button or option.    Nevertheless,
>> > OLFaxMOD amd Wfxmsrvr appear in ctrl-alt-del but not a great deal else
>> > happens.
>> >
>> > I have also tried the fax wizard in Office tools and that appears to
> work
>> > but all I get is a couple of clicks from the modem.     The 
>> > Winfax/modem
>> > wizard had been worked through satisfactorily.
>> >
>> > This may well be significant: when I open Outlook there is nothing in
> the
>> > Actions tab just an empty box.   And, also, when I open Outlook and
> select
>> > the menu File>New, there is nothing relating to fax in there (ie no 
>> > "New
>> > fax
>> > message") - as a trawl with Google led me expect to see.
>> >
>> > I have run the Outlook detect and repair function.
>> >
>> > Any advice would be much appreciated.
>> >
>> >
>>
>>
>
>
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