Re: Winfax Starter Outlook 2000 - does not work

From: Martin (vdp3r_at_hotmail.com)
Date: 03/03/05 

Date: Thu, 3 Mar 2005 23:03:22 -0000

Thanks Russ. I accept it's quite possible I just don't know how to send
a fax or I'm missing the "bleeding obvious" step. Nevertheless, here is
the information:

O.S. = Windows 98SE

Outlook 2000 SP3 9.0.0.6627 installed from my own original Microsoft cds
fully licensed and registered - bought by me from PC World.

E-mail service option is set to Internet Only.

In getting the details for you, I saw that the Symantec Fax was connected to
LAN (TOOLS>Accounts>mail tab). I tried changing it to "Connect using my
phone line" but it trips back to "Connect using my LAN". So I then checked
the box underneath: "Connect via modem if the LAN is not available" so it
now shows as "LAN/Dial up" connection on the mail tab in Internet Accounts.
I thought that might be the problem but it still does not work.

This is what I have tried to do:

METHOD ONE

1. Opened Outlook 2000.

2. With the window titled "Personal Folders - Microsoft Outlook", I dropped
the File submenu from the toolbar and selected "New".

3. I expected to see "Fax" or "New Fax" in the list, but there is nothing
related to fax.

4. Similarly, in the Actions submenu, I expected (after some Google
research) to possibly see a fax option, but there is nothing in the Actions
submenu, just an empty box.

       * * * *

METHOD TWO

I then discovered the FAX Wizard in New Office Document in the Office
toolbar (then Letters and Faxes tab). On double clicking the FAX Wizard:

1. Word opens with the Fax wizard embedded.

2. On finishing the wizard, the Word page shows the word FAX with a dialogue
box that says "Send fax now", which I press.

3. There's a click or 2 from the speakers (modem is not in use but no
dialling sounds heard).

4. Box pops up to say "The wizard has finished sending your document" at
which point I click the OK button (not that I believe it!).

5. Microsoft Outlook then automatically opens up together with a window
titled "Untitled - FAX (Plain Text)". Under the tool bar of this window
it says "This message has not been sent". There's a "To", a "cc" and a
"subject" window and the Word cover *** appears as an attachment at the
bottom under the message area of the box. The toolbar along the top has
menus: File Edit View Insert Format Tools Actions and Help. Based on
what I read on Google, I then expected to see a Send button or a Send option
under the File submenu or Action submenu. But there is no Send option.
I've been through the toolbar customisation commands to see if there is
anything that might function as a Send option but there's nothing.

The Help menu is of no help whatsoever, but that's nothing new.

Apologies if, as I suspect, I am missing some blindingly obvious step.
If you haven't spotted what I'm doing wrong don't worry: I'll give it up as
a bad job and I'll have a root through CNET etc for a reliable free fax.

Many thanks for taking the time and trouble to reply.

Martin

"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:OItqWPDIFHA.4060@TK2MSFTNGP14.phx.gbl...
> This application almost never worked even with the Office versions and
> operating systems of 6 years ago (for which it was designed).
> What operating system are you using? How did you install the application?
> Verify your Outlook version and mail support mode. Provide more detail on
> how you are sending the fax and what happens.
> --
> Russ Valentine
> [MVP-Outlook]
> "Martin" <vdp3r@hotmail.com> wrote in message
> news:eejBJtBIFHA.1288@TK2MSFTNGP10.phx.gbl...
> > For the first time I tried to send a fax through Outlook 2000 but
without
> > success. Winfax appears to be installed; for example, by printing,
in
> > Word, to Symantec fax starter edition a window called "Untitled-FAX
(plain
> > text)" appears, but there's no Send button or option. Nevertheless,
> > OLFaxMOD amd Wfxmsrvr appear in ctrl-alt-del but not a great deal else
> > happens.
> >
> > I have also tried the fax wizard in Office tools and that appears to
work
> > but all I get is a couple of clicks from the modem. The Winfax/modem
> > wizard had been worked through satisfactorily.
> >
> > This may well be significant: when I open Outlook there is nothing in
the
> > Actions tab just an empty box. And, also, when I open Outlook and
select
> > the menu File>New, there is nothing relating to fax in there (ie no "New
> > fax
> > message") - as a trawl with Google led me expect to see.
> >
> > I have run the Outlook detect and repair function.
> >
> > Any advice would be much appreciated.
> >
> >
>
>