Re: Outlook 2003 contacts button not working

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: mdellinger (mdellinger_at_discussions.microsoft.com)
Date: 01/13/05 

Date: Thu, 13 Jan 2005 09:55:10 -0800

I have tried both suggestions, and neither works. After a little more
fumbling around, i figured a couple of things out. My user had personal
folders setup that he wasn't using at all. I believe that the button in the
navigation pane is trying to open the contacts folder from his personal
folders, the only problem with this theory is that when you right click and
select open in new window, you get the contacts from the server.

I successfully made a shortcut in the shortcut pane to open his contacts,
however the shortcut will disappear if you switch views (i.e. click on mail,
and then click on shortcuts again.)

Is there a way to change the focus of the contacts shortcut in the
navigation pane? My user isn't too concerned about this problem since he can
get to his contacts by opening them in a new window, however, this is
something that is just floating on my to-do list and i would like to get it
taken care of.

Thanks for the support, and hopefully we can figure this out somehow.

Mike D

"Russ Valentine [MVP-Outlook]" wrote:

> 2 other things to try since reinstalling rarely if ever solves anything:
> 1. Close Outlook, rename "outcmd.dat" with Outlook closed and restart
> Outlook. This will clear any toolbar customizations you have made and reset
> Outlook to its default
> 2. Create a new profile from scratch.
> --
> Russ Valentine
> [MVP-Outlook]
> "mdellinger" <mdellinger@discussions.microsoft.com> wrote in message
> news:C1AE35A3-B439-47FF-B3F1-1F5BD2551095@microsoft.com...
> > Alrighty,
> >
> > I have tried using the /cleanviews and the /resetoutlookbar switches.
> > neither changed anything. When using the /resetoutlookbar switch, Outlook
> > doesn't open, I just get a quick hourglass, and a "ding" sound. When
> > taking
> > the switch off of the shortcut, nothing had changed. The /cleanviews
> > switch
> > did open outlook, but didn't change anything either. I have looked
> > through
> > all the settings in outlook, but can't seem to find anything that would
> > affect this.
> >
> > NOTE: It's looks like XP Pro doesn't like utilizing switches when the
> > path
> > contains a space (c:\program files...etc) whenever i tried to place the
> > switch on the original .exe file, it would tell me "cannot open
> > "c:\program".
> > When I copied the .exe straight to the c: then it would allow the switches
> > to be used.
> >
> > Don't know if i'm really offering any informative information to help you
> > help me, but unless you have another suggestion, it looks like I am going
> > to
> > have to try uninstalling and reinstalling office.
> >
> > Thanks for your help!
> >
> > Mike D
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Do keep me posted. This is an odd one.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "mdellinger" <mdellinger@discussions.microsoft.com> wrote in message
> >> news:5EF07057-50CA-4185-9731-3179D1D60473@microsoft.com...
> >> >
> >> > My user is currently on vacation, so I will not be able to try your
> >> > suggestion for a few days. I do appreciate your help, and will let you
> >> > know
> >> > what happens when I get the chance to try it.
> >> >
> >> > thanks again,
> >> >
> >> > Mike D
> >>
> >>
> >>
>
>
>

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