Re: Can't Get Addresses from OL

From: neo [mvp outlook] (neo_at_online.mvps.org)
Date: 12/27/04 

Date: Mon, 27 Dec 2004 09:18:32 -0800

Comments inline to your post...

"Joseph McGuire" <mcguirejw@removethis.comcast.net> wrote in message
news:%23mQTfdD7EHA.2032@tk2msftngp13.phx.gbl...
>I suddenly seem to have trouble with OL2K and Contacts. It could be
>related
> to the fact that I fairly recently reinstalled Office 2000 Professional
> (and
> currently upgrades and fixes including SP-3) If I try to compose an
> e-mail
> message and click on "To" to insert the e-mail address of a Contact, I get
> an error message: "The address list could not be displayed. The Contacts
> folder associated with this address could not be opened; it may have been
> moved or deleted . . ."
>
> Click OK and then I get the Select Names window. For some reason there
> are
> two "Contacts" displayed under Outlook Address Book. The first "Contacts"
> seems to be what is displayed; it seems to be empty. If I click on the
> second iteration of "Contacts" I can finally see all my contacts. If I go
> to Control Panel, Mail, and select Outlook AddressBook in Properties I see
> two Contacts folders with the same name, "Contacts: Personal Folders."
> Obviously I could delete the empty or phony one-but in this window I can't
> tell which is the real one. So I have an even chance of wiping out my
> true
> Contacts. Apparently OL is defaulting to a set of Contacts that is really
> non-existent. Is there a way to get rid of this empty Contacts "file?"
> Without deleting the "true" set of Contacts? Incidentally I have also
> checked Properties for the Contacts file (i.e., the one that show up when
> I
> go to Contacts in OL) to be sure it is listed as the Addressbook.

Go to the dialog you described above and remove both references to
Contacts:Personal Folders. This will not delete your data. It will just
remove the virtual representation. Once you OK out and return to the
Outlook interface, you can right click on the Contacts folder and select
properties. Go to the Outlook Address Book tab to reactivate the folder for
use as an address book.

>
> Could this explain another problem I am having? The Insert Address
> feature
> no longer seems to work in Word 2000. When I try to insert an address
> from
> my OL Contacts, either using the button to insert the information into a
> Word document or clicking on the icon in Tools, Envelopes, I get this
> error
> message: "Unable to display the contents of the addressbook. The Contacts
> folder associated with this address could not be opened; it may have been
> moved or deleted . . . MS Exchange Client [80040201]"
>

If you still have a problem after performing the above, then post back. :)

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