HELP!!! (Apparently) Weird Problem in Sending CC:s
From: Stephen Porter (stp_at_pobox.com)
Date: 03/19/04
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Date: Fri, 19 Mar 2004 07:21:38 -0800
Hi,
Spent a good part of yesterday afternoon trying to
troubleshoot a strange problem on a recent install of
Office/Outlook 2003. Discovered that even PAID tech
support from MS is spotty and that tech support from ISP's
(SBC in this case) is pretty much non-existent, so I'm
hoping that someone here might have a clue about what's
causing this weird behavior:
Mail account is failing to send out mail, with various
error messages: usually that "connection to server was
interrupted"; but also "unknown problem" and once in
awhile a time-out. 90% of the error messages are the
"connection to server interrupted."
Now--this occurs ONLY under the following circumstance:
When the "owner" of the email account's email address is
put into any of the header fields AND there is another
email address in the headers. This holds true with just
about any combination: Owner in "To:" field and someone
else in the "CC:" field; someone else in the "To:" field
and the owner in the "CC:". Even if the owner adds
herself as a second recipient in the "To:" field the
message will not go out.
There is no problem with the owner sending herself a
message as long as there aren't any other addressees
anywhwere.
There is no problem sending a message to someone else,
with another part in the CC:, or multiple parties in the
CC:
ISP is SBC and the computer is on a small network.
Identical machine next to this one, connected to the same
account (but with a different "owner") works fine.
SBC says "we supply connection to the Internet--go away."
Microsoft charges $35 and says, "Boy that *is* weird."
I have to go back there and figure this out soon so I'm
open to any suggestions. My next trouble-shooting step I
guess will be to add the problem owner's email account to
the working machine and see if it persists. That would
be a clue as to whether it's ISP's SMTP server-related.
But I cannot understand how an SMTP server could suddenly
start rejecting messages where the offending email address
appears only as a *second* instance--as I said, no problem
sending herself a single message.
Arghhhhhhh!
TIA for any pointers, encouragement, good wishes,etc. If
you can CC: my email address: stp@earthlink.net I'll be
able to check for answers later today also.
-------------------------------------------
Stephen Porter
Los Angeles, CA
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