Re: Intellisync, Palm and Outlook Calendar
From: Greg (Greg_at_discussions.microsoft.com)
Date: 03/03/05
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Date: Wed, 2 Mar 2005 22:11:02 -0800
This is the support message. ...
The procedure below is based on the Windows XP operating system, but the
general
idea should be the same for Windows 95/98, Windows NT, and Windows 2000.
This error is occurring because Intellisync cannot access a particular *.pst
file. It may
be because the file no longer exists or is on a network drive that is no
longer accessible.
Please Note: We recommend taking precautions and backing up your Outlook
settings and data before performing these suggestions.
To resolve the issue, the user should
1. Move the *.pst file to an accessible location on the local system or on
the network.
2. Remove the reference to the *.pst file.
This is done by going to “Control Panel” and double-clicking on the “Mail”
applet. The user would
then click on “Data Files”. A window entitled “Outlook Data Files-Outlook”
will appear, showing
the Name of the data store and the corresponding location of the *.pst file.
To remove a data file,
highlight the file and select “Remove”. If the user wishes to move or copy a
*.pst file, Outlook must be
shut down first.
If the version of Windows being used is not Windows XP, then have the user
do the following:
1. Open Outlook.
2. Verify that you are able to expand each of the major folders in the
folders list. The major folders are "Archive Folders", "Mailbox-<Username>",
and "Personal Folders". It is likely that you will be unable to open one of
these major folders. Look for the following error message:
"Unable to expand folders. Outlook cannot find C:\Documents and
Settings\<username>\Local Settings\Application
Data\Microsoft\Outlook\<filename>.pst."
3. Open Windows Explorer. Do a search for <filename.pst>.
4. If the *.pst file is found, copy it to the file path indicated in the
error message. If the *.pst file is not found, it is recommended that the
user delete the folder that cannot be expanded in Outlook. To delete the
folder, right-click on it and select "Close <folder name>".
5. Launch Intellisync and configure it to synchronize with MS Outlook.
"Milly Staples [MVP - Outlook]" wrote:
> Yes, post the EXACT advice given. We are not mindreaders.
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. Due to
> the (insert latest virus name here) virus, all mail sent to my personal
> account will be deleted without reading.
>
> After furious head scratching, Greg asked:
>
> | All of a sudden my calendar stopped synchronizing. I'm using
> | Intellisync and their support told me to do a bunch of things with my
> | PST, move it, remove it and add it, etc. Still not working. In fact,
> | when I try to configure intellisync, it won't even let me look for
> | the file in Outlook. It gives me a OpenMsgStore Failed message. Any
> | advice?
>
>
>
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