PowerPoint 2007 does not recognize HP Deskjet Printer

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance




I have an associate that can print successfully to a HP Deskjet 6940 through
Word, Outlook, and XP Test Page. When the associate opens PowerPoint and
selects the local USB Deskjet Printer, an error message states "The printer
HP Deskjet 6940 series cannot be found." I can login successfully to the same
XP Professional computer and print the exact PowerPoint file successfully. I
have deleted/recreated the XP profile and still get the same error. I have
tried replacing templates: PowerP12,PWRPNT10,PWRPNT12. Associate does have
network printers and selecting the HP DeskJet as default does not make a
difference. I appreciate any ideas you may have.
--
MCSE, A+
.



Relevant Pages