Re: Security Update for PPV Does Not Install (KB956500)
- From: Liz <liz@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 30 Sep 2008 09:35:01 -0700
Hi, once more,
Bad news...I didn't get past step 1 on Jack Lu's solution.
Was able to successfully Rename the Windows Update SoftwareDistribution
folder.
However, when I re-tried MS Update as directed, it stalled in the middle of
the "scanning computer for needed updates" process, and showed a NEW error
message # 0x80072EE2. Tried again several times, same result.
Never saw that error before. MS Updates always worked well for me (except
for this last PPV update in question). Tried all the suggested solutions,
but so far, no luck.
So, I now have a non-working MS Update PLUS the original PPV installation
problem. (Warning: after the "re-naming SoftwareDistribution folder"
process, MS Update actually begins afresh, and your update history is lost.)
Have informed Jack Lu, and am awaiting his reply. If and when I do solve
both these update problems, I'll let you know.
--
Liz4.0
"Steve Rindsberg" wrote:
Thanks for the *very* detailed info and updates, Liz..
In article <4F3D6849-974F-4D92-8739-598C40CA4ED1@xxxxxxxxxxxxx>, Liz wrote:
Hi, all:
Since I did tell Jack Lu there were several others with similar problems, MS
has now been notified this is not an isolated issue.
But if you decide to make an individual report, please first make certain
yours is indeed the same error code number.
Again, to get your error code number, open MS Update page. On left, click
"View History." Find the latest instance of trying to install KB956500.
If it has a green icon, that means you were successful in downloading and
installing. (In this case, if you still keep getting the repeated alerts
from MS to download this same update, then you have a different problem,
which should be reported.)
If it has a red icon, the process was unsuccessful. Click the red icon, and
a new window pops up with your error code. The error code I get (and to
which Jack Lu's solution applies) is 0x4397. If you have a different error
code #, then use the links in the error code window to report your problem
and code # to free MS Update Support.
A quick temporary work-around: Though it's not recommended practice, you
could always turn off automatic updates temporarily to stop getting those
annoying repeated update notices for this same file. Then, you'd need to
update manually at least once a month, de-selecting KB956500 each time.
You'd only delay grappling with the real problem, however, and open your
computer to security issues if you don't remember to update manually. As in
life, not much in technology is ever easy, I guess. <sigh>
As for myself, I fully intend to attempt the Lu solution...as soon as I have
about 3 more cups of coffee! I'll let everyone know how it turns out.
-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================
- References:
- Security Update for PPV Does Not Install
- From: Shel
- RE: Security Update for PPV Does Not Install (KB9566500)
- From: Jim
- RE: Security Update for PPV Does Not Install (KB9566500)
- From: Liz
- RE: Security Update for PPV Does Not Install (KB956500)
- From: Liz
- RE: Security Update for PPV Does Not Install (KB956500)
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- RE: Security Update for PPV Does Not Install (KB956500)
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- RE: Security Update for PPV Does Not Install (KB956500)
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- Re: Security Update for PPV Does Not Install (KB956500)
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- Re: Security Update for PPV Does Not Install (KB956500)
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