Re: Powerpoint 2007 crashes when closing

We are getting this error with 2 HP printers. The K5400 and the D4260. We
installed and tested both the newest and previous revision right from HP's
website and it says the drivers are Windows Certified. We don't have the
Business Contact Manager installed and we have no Add-ins running in
PowerPoint and just installed the driver for these printers, not the other
software suite. We are running them on an XP Pro SP2 system with Office 2007
Professional Plus. We get the crash mainly with PowerPoint but also
occasionally in Word as well. It's only when it's these 2 printers are set as
the default. If we have other HP laser printers as the default PowerPoint
will exit successfully. Below is the message from Event Log. This one shows
that ppcore.dll is faulting but we have also gotten the mso.dll errors
previously. Thanks for any help you can provide

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 12/4/2007
Time: 12:03:14 PM
User: N/A
Computer: 6510BGHOST
Description:
Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035,
faulting module ppcore.dll, version 12.0.4518.1014, stamp 454281a3, debug? 0,
fault address 0x001af7b0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 70 00 6f 00 77 00 .p.o.w.
0030: 65 00 72 00 70 00 6e 00 e.r.p.n.
0038: 74 00 2e 00 65 00 78 00 t...e.x.
0040: 65 00 20 00 31 00 32 00 e. .1.2.
0048: 2e 00 30 00 2e 00 34 00 ..0...4.
0050: 35 00 31 00 38 00 2e 00 5.1.8...
0058: 31 00 30 00 31 00 34 00 1.0.1.4.
0060: 20 00 34 00 35 00 34 00 .4.5.4.
0068: 32 00 38 00 30 00 33 00 2.8.0.3.
0070: 35 00 20 00 69 00 6e 00 5. .i.n.
0078: 20 00 70 00 70 00 63 00 .p.p.c.
0080: 6f 00 72 00 65 00 2e 00 o.r.e...
0088: 64 00 6c 00 6c 00 20 00 d.l.l. .
0090: 31 00 32 00 2e 00 30 00 1.2...0.
0098: 2e 00 34 00 35 00 31 00 ..4.5.1.
00a0: 38 00 2e 00 31 00 30 00 8...1.0.
00a8: 31 00 34 00 20 00 34 00 1.4. .4.
00b0: 35 00 34 00 32 00 38 00 5.4.2.8.
00b8: 31 00 61 00 33 00 20 00 1.a.3. .
00c0: 66 00 44 00 65 00 62 00 f.D.e.b.
00c8: 75 00 67 00 20 00 30 00 u.g. .0.
00d0: 20 00 61 00 74 00 20 00 .a.t. .
00d8: 6f 00 66 00 66 00 73 00 o.f.f.s.
00e0: 65 00 74 00 20 00 30 00 e.t. .0.
00e8: 30 00 31 00 61 00 66 00 0.1.a.f.
00f0: 37 00 62 00 30 00 0d 00 7.b.0...
00f8: 0a 00 ..



"Echo S" wrote:

http://groups.google.com/group/microsoft.public.powerpoint/browse_thread/thread/8eba7069f003ef6e/b6b5f6115910c4a9?hl=en&lnk=st&q=mso.dll#b6b5f6115910c4a9
might be helpful to look at, Jack. If you have more info to add to that, as
Aaron mentioned in that thread, please be sure to post it.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html

"Jack" <Jack@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:9BE7FC4E-AA6E-4720-8124-B42327A2E0D5@xxxxxxxxxxxxxxxx
We are experiencing the same problem with the mso.dll and the ppcore.dll.
We
are already using Windows Certified drivers from HP. We also tried 2
different versions actually, both certified. Yet we are still having this
problem on exit of PowerPoint and Word. Any new information?

"Echo S" wrote:

I can't really help you resolve the issue with the HP printer
specifically,
but if you install a Windows-certified printer driver (one that ships
with
Windows) and set it as the default printer, I bet that will take care of
the
immediate issue of PPT 2007 crashing when closing.

Here are instrux for installing a Windows-certified printer driver and
setting it as default:

How to install a local printer driver
http://www.pptfaq.com/FAQ00605.htm

I'd choose a generic driver like the one used in that FAQ.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html

"mainframerguy" <mainframerguy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:2B2D366E-E9CE-4FA7-98AB-DEEFE76CEC29@xxxxxxxxxxxxxxxx
Hi - I think I'm on the right track, thanks to your previous posts, but
I
'm
getting a little different error when I close PowerPoint 2007 -
although
the
actual error signature is the same (ppocore.dll), when I send the error
report it tells me that there is an issue with an EPSON printer driver
on
Vista and to download the fix for it. I'm running XP SP2 and have an
HP
7780.

I'm not sure from prior posts that for folks running XP and HP printers
that
anything has been solved.

If anyone can point me in the right direction, I would greatly
appreciate
it.

Best regards,
Bob


"Opus104" wrote:

Thanks. I mis-typed, it is the f4140 I have with updated drivers. I
determined the error was occuring when the HP was set as the default
printer
and the printer was disconnected. I guess this must be the glitch?
Either
that or the HP driver is not adequately compliant.

"Kathy Jacobs" wrote:

Just checked the HP site. It looks like HP doesn't have drivers for
that
one. Is it an older printer, by chance? The drivers they list start
for
the
HP Deskjet F4140. Check out this page:
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=HP+Deskjet+F4120+&submit.x=3&submit.y=6
(Tiny URL version: http://tinyurl.com/2vxoo8 )

--
Kathy Jacobs, Microsoft MVP OneNote and PowerPoint
Author of Kathy Jacobs on PowerPoint
Get PowerPoint and OneNote information at www.onppt.com

I believe life is meant to be lived. But:
if we live without making a difference, it makes no difference that
we
lived




.

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