RE: PPT Freezes when inserting a movie (green box)
- From: "mpowell" <mpowell@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 30 Nov 2005 05:58:01 -0800
Having the same issues here. We have about 3000 boxes, so far a test sampling
of about 20 shows the problem on 100% of them. A further test sampling of off
site machines (One of our techs went to a local school he attends, and tested
them) showed 100% failure rate on machines that are fully patched, but
success on a machine that was 2 months behind on patches. Most of the tested
machines were Win XP Pro, with one Win 2k box. Our 3000 machines are all up
to date on microsoft patches.
The symptoms are corruption in videos inserted into powerpoint slides- They
seem to play fine when using Power Point to launch Windows Media Player.
Using wplay32 plays the movie fine. The corruption is generally either a
solid green screen, either in the shape and size of the video or in the top
left hand corner of powerpoint, or multicolored static. Audio sometimes
plays with corrupted video, but generally does not. AVI's, MPEGs, and Windows
Media Files are affected, animated .GIFS are not.
A complete uninstall of Office 2003, running the Office Cleanup Wizard, and
a fresh reinstallation of Office 2003 does not solve the issue.
Our image file is updated weekly with various patches, but is otherwise
unchanged. A freshly imaged machine, not yet joined to active directory,
shows the same problem. We do update this image with non-microsoft patches.
Our in house testing department (currently myself) is currently looking at
patches, perhaps either a recently release quicktime patch or the recently
released video engine patch, just based on the idea that those may affect the
MCI API or related components.
According to our end users, the problem has started within the past two
weeks, however, our WSUS server and patch management systems are NOT
immediately updated with all patches- They have to be approved, and we
generally run 24 hours to a few weeks behind, so our best guess is a patch
released in the past month or so- If you have a machine that has had the
problem before this, please let me know.
Today we plan on digging out an archived image, and applying the patches one
at a time untill it is either up to date, or broken. I'll be back to update
you on what we find.
"Echo S" wrote:
> I have no idea what a green box would mean.
>
> Read this: http://www.soniacoleman.com/Tutorials/PowerPoint/multimedia.htm
>
> Then try these things: http://www.echosvoice.com/tshoot_video2.htm
>
> But if you want to just hurry up and fix the problem and be done with it,
> grab PFCMedia from www.pfcmedia.com
>
> --
> Echo [MS PPT MVP]
> http://www.echosvoice.com
>
>
>
> "threeblakes" wrote:
>
> >
> > When I try to insert a movie from file, a green box flickers and then
> > the program freezes with a 3"x4" green box. The program freezes and
> > the box shows even when I change to other programs. Any suggestions?
> > Windows XP. PPT 2002.
> >
> >
> > --
> > threeblakesPosted from - http://www.officehelp.in
> >
> >
.
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