Re: MP* files won't play in PPT

From: Sonia (scds_at_nowherebuthere.com)
Date: 12/13/04 

Date: Sun, 12 Dec 2004 22:20:16 -0800

I think this must be the same problem that I encountered last Tuesday. Also
Microsoft spotted the problem soon after because a number of customers (myself
included) sent reports when the problem occurred and I encourage your friend to
do the same. The only work around that I know of right now would be to convert
the media files to another format such as AVI-Cinepak, AVI-MS Video 1, WMA, WMV,
etc.

I will notify Microsoft that you have reported the problem here but I hope
you'll have your friend send a report, especially the PowerPoint 2000 problem,
because I haven't seen that happen. In fact on one of my systems, PowerPoint
2003 completely hangs. On another PowerPoint 2003 just won't play the video.
But I haven't had a problem with PowerPoint 2000, 2002, or 97. 

-- 
Sonia Coleman
Microsoft PowerPoint MVP Team
Autorun Software, Templates and Tutorials
"Doofus Maximus" <superman@daily.planet.com> wrote in message 
news:e5spLWN4EHA.3504@TK2MSFTNGP12.phx.gbl...
>A friend of mine called with a very odd problem. He just bought a new laptop 
>and has done clean installs of Office 2000 and Office 2003 (he is a trainer and 
>needs both). When inserting video files into his presentations, anything based 
>on the MPEG standard (mpeg, mpg, mp3, etc.) will not play in PowerPoint. AVI, 
>WMV, etc. seem to play just fine in both versions. With the MPEGs in 2000, 
>PowerPoint crashes; in 2003, the videos just won't play. The video files will 
>play normally in Windows Media Player and QuickTime, but will not play at all 
>in mplay32.exe.
>
> We have checked the MCI Extensions in the registry and they are all as they 
> should be. We have checked his audio and video codecs in "Sounds and Audio 
> Devices" in the Control Panel. We have run DXDiag, throttled back his video 
> hardware acceleration, uninstalled a couple of HP video-editing apps, and so 
> forth. In short we have checked everything at Sonia Coleman's site as well as 
> the troubleshooting tips at echosvoice.com. All settings appear to be OK.
>
> None of the work-arounds (drag-and-drop, hyperlinking, inserting as an object) 
> resolve the issue. I find this especially puzzling as the drag-and-drop should 
> turn control over the Windows Media Player, where the videos play normally if 
> it's running on its own. But this is not happening inside of PowerPoint. In 
> fact, all he gets with the drag-and-drop is a file name.
>
> The videos were moved to the new computer with a flash drive. They play on the 
> flash drive just fine on the old laptop, but not on the new one, so I doubt 
> that he's dealing with corrupted video files. Frankly, I'm stumped. If it 
> helps any, Office 2000 is patched with SP3 and Office 2003 is patched with 
> SP1, but the problem was there before the service packs were applied. The OS 
> is XP Home with SP2 installed.
>
> Any help would be greatly appreciated. TIA.
>
> Mark
> doofus_maximus [at] hotmail [dot] com
>

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