Re: Problems with playing .avi files
From: Echo S (echos_at_indyUGHSPAM.net)
Date: Wed, 9 Jun 2004 19:24:01 -0700
Thanks for posting your additional info here. I was hoping someone else might have ideas for you while I was at work today.
At any rate, I'm not sure why the file works whn you're using remote assistance (control), but it won't work for the actual user.
The only thing I can think to try is what I suggested via email -- create a shorter path. http://support.microsoft.com/default.aspx?scid=kb;[LN];841022 mplay32.exe cannot handle long file paths, so I'd have the user create a folder on his C drive -- C:\Test -- put both the presentation and the AVI in that folder, delete the AVI from the presentation, and then reinsert it into the presentation.
At the very least, this will be a good test to see if the file path length is the problem.
-- Echo [MS PPT MVP] http://www.echosvoice.com presenter, PPT Live '04 Oct 10-13, San Diego http://www.powerpointlive.com "Nima" wrote: > Hello again. > > Sorry, I can see that my problem description was not so clear. > > First of all, my friend has a powerpoint show which contains some .avi movies. > > The first time we played the powerpoint-show, the movies were just a black box. > > Then I found the site > > http://www.soniacoleman.com/Tutorials/PowerPoint/multimedia.htm > > Which deals with the problem. So by using the support in MSN (messenger) I controlled his computer and entered all the entries he didn't had in the System Registry. > > And after that (still under support in messenger) I startet the show and suddenly it worked! > > But the next day he called me and said that he was about to introduce the powerpoint show in a meeting, but the same problem occured! A black box for every movie! > > So yesterday I'll tried to control his computer again. > > The first thing I tried was to start "mplay32.exe" from the run menu and then i open the movie, to see if it would work there. And the movie DID work! So (still in support mode from messenger) I startet the show and suddenly the movies where running! (strange) I told him to restart his computer and run the show again (but this time without me supporting/ controlling ) from messenger. > > And it seem NOT to work when he restarted! > > And it seems like, every time I do a support/controlling his computer from messenger, It works, but otherwise a Black box appears. > > I uninstalled his mediaplayer from the Control Panel in windows xp and reinstall it! And i checked the System Registry (for missing entries) and I have just install the new DirectX from microsoft's website. But no luck at all! > > He is using > > Nimo Codec Pack 5.0 > > http://www.divx-digest.com/software/nimo_pack.html > > The powerpoint shows works, because I have tested it on my own computer, and it runs perfect. > > So what can be the problem? I have no clue what it can be. > > He's computer is a new P4 , so the speed or memory is up-to-date! > > The office he's is using is Office 2003 Danish > > > > I hope that it is enough information, but If it is still not clear, just ask me. > > I hope that you can help me! > > Thank you > > Nima (from Denmark, Computer Engineer Student) > > "Echo S" <email@example.com> skrev i en meddelelse news:uYQXgYcTEHA.firstname.lastname@example.org... > > "Nima" <email@example.com> wrote in message > > news:%23dtQkRZTEHA.1416@TK2MSFTNGP12.phx.gbl... > > > Hello, > > > > > > my powerpoint 2003 won't play .avi files (in the show). > > > > > > I have done pretty much all the things described here > > > http://www.soniacoleman.com/Tutorials/PowerPoint/multimedia.htm > > > > pretty much? What all have you done? > > > > > But the problem is, that sometimes it works, when I do some of the things > > > > Again, some of the things? Can you tell when it works and when it doesn't > > and which some things you've done those times? That might give us a clue. > > > > > described in the link above, but when I restart at and just run the show, > > it > > > won't show the .avi movie..?? > > > > "Won't show" covers a lot of ground. What happens after you restart and then > > try to run the presentation -- what's the AVI doing? White box only? Black > > box only? Sound only? Something else? > > > > One thought, though. If something like QuickTime or Real has hijacked your > > registry settings, I suppose it's possible that program is resetting itself > > when you reboot. Maybe you can turn off QT and/or Real in your startup > > settings (via system information, assuming you're running Window XP) and see > > if that helps. > > > > -- > > Echo [MS PPT MVP] > > http://www.echosvoice.com > > presenter, PPT Live '04 > > Oct 10-13, San Diego http://www.powerpointlive.com > > > >