Re: Cannot install Office 2007 SP2 upgrade

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Neo:

I just tried to post the log file, but I couldn't -- Thunderbird reported that the post is too large (the log file is over 500K).

You can download it from here:

http://drop.io/hidden/usnu9rma4fq3nc/asset/b2YyazdzcDJsb2ctdHh0


Thanks very much.


Mitch

neo [mvp outlook] wrote:
Usually Microsoft will do a free support incident for installation issues of just released service packs. MS support loves this log file because it helps them determine what is going on. If you don't want to try them yet, you could try posting the log file here and I can take a look at it to see if I can figure out what is going on.

About the only other suggestion I can find for 0x6e errors is to uninstall/reinstall the product. If the product will not uninstall via add/remove programs (or Vista's Programs and Features applet), Microsoft does have http://support.microsoft.com/kb/928218/en-us that describes a manual uninstall process. To me, this article would be the last ditch effort to make things right.

"Mitch" <esqnomore@xxxxxxxxxxx> wrote in message news:unKBTCUzJHA.3404@xxxxxxxxxxxxxxxxxxxxxxx
neo [mvp outlook] wrote:
Did you try applying this update before installing Office 2007 SP2?

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=e93ab1be-ade6-4ff8-8637-dbd3ebe3c5c5


No - but I downloaded after reading your message and tried it. It failed with the same error message as the SP2 upgrade package.


If it still fails at this point, try installing the service pack this way in order to get a log file created.

c:\downloads\office2007sp2-kb953195-fullfile-en-us.exe /log:c:\downloads\OF2K7SP2Log.txt


Other than that, you workstation must have a minimum of Windows Installer 3.1. Vista SP1/SP2 and Windows 7 already contain the correct version of Windows Installer. This check only needs to be done under Windows XP SP2 and older workstations. You can get the version number of the windows installer by doing a start > run > msiexec /? > ok button. Version number is right at the top. Latest version of Windows Installer is 4.5. If you opt to upgrade your Windows XP workstation with the latest bits, then you will want both of these:

http://www.microsoft.com/downloads/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en http://www.microsoft.com/downloads/details.aspx?FamilyID=e0735d57-03cc-42e5-823e-60c9efe74aac&displaylang=en


I downloaded and installed both of those patches and now have Version 4.5 of Windows Installer. I then ran the service pack with the /log: command to create a log file.

How can I get someone to review the log file and figure out what's going on?

.

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  • Re: Cannot install Office 2007 SP2 upgrade
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  • Re: Cannot install Office 2007 SP2 upgrade
    ... Download the 290+ Mbyte Office 2007 SP2 patch again and try to apply it. ... I just tried to post the log file, but I couldn't -- Thunderbird reported that the post is too large. ... Vista SP1/SP2 and Windows 7 already contain the correct version of Windows Installer. ...
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