Re: Office 2007 SP1 update error, I've tried eveything...

greentiger

Norton is very intrusive. Shutting it off or disabling it will not always do. You need uninstall Norton as per their uninstall tool available from the Symantec site as per the URL below. Once uninstalled then install the Office Update and then re-install Norton.

Norton Removal Tool

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"greentiger" <greentiger@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:1959B42D-4C24-4991-A356-0C8CF1F60F02@xxxxxxxxxxxxxxxx
I downloaded office2007sp1-kb936982-fullfile-en-us.exe and tried installing
with Norton turned off:

1. Normally - failed
2. With office CD 2007 in DVD drive - failed
3. Completely uninstalling and re-installing Office 2007 - failed

I turned Norton back on, turned on the verbose logging and tried re-running
the install. Is there somewhere I can send the file to MS or paste the
relevant log info into this discussion?

-greentiger

"Peter Foldes" wrote:

Using Norton or MacAfee by any chance. Disable your AV while installing when Offline. Download the SP1 manually from the Office site and install when offline without your AV

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"greentiger" <greentiger@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:13F173A3-BA42-4730-AAD6-A1ED3B1E62E6@xxxxxxxxxxxxxxxx
I have Windows Vista Business and Office 2007 Basic. I'm trying to install
Office 2007 SP1 and it is failing with the 78F error. The problem is I spent
8 hours yesterday trying to install it using all of the hacks provided by
people in the MS forums and other tech forums and NONE of them have helped.
Here is a list of what I have tried:

1. plain old upgrade - failed
2. putting a disk in the CD/DVD drive - failed
3. Putting the Office 2007 disk in the DVD drive - failed
4. Running a repair of Office 2007- failed
5. Running a repair of Office 2007 from the CD - failed
6. Installing the patch referenced in KB946691 - failed
7. Uninstalling Office 2007 from the control panel and reinstalling Office
2007 - failed
8. Uninstalling Office 2007 from CP, re-installing Office 2007 AND added the
patch in KB946691 for good measure - failed
9. Uninstalling Office 2007 from the Office 2007 disk (I read someone got it
to work doing this) and reinstalling - Failed
10. Uninstalling Office 2007 from the Office 2007 disk (I read someone got
it to work doing this), reinstalling, patched with KB946691 - Failed
11. I even tried applying SP1 with no USB devices plugged in - failed

What else can I do? I have read in some forums to disable my
anti-virus/firewall but I simply refuse to do this. This compromises the
security of my computer and it should not EVER be necessary to apply a patch
or SP.

-greentiger

.

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