Re: Office 2007 SP1 update error, I've tried eveything...

I downloaded office2007sp1-kb936982-fullfile-en-us.exe and tried installing
with Norton turned off:

1. Normally - failed
2. With office CD 2007 in DVD drive - failed
3. Completely uninstalling and re-installing Office 2007 - failed

I turned Norton back on, turned on the verbose logging and tried re-running
the install. Is there somewhere I can send the file to MS or paste the
relevant log info into this discussion?

-greentiger

"Peter Foldes" wrote:

Using Norton or MacAfee by any chance. Disable your AV while installing when Offline. Download the SP1 manually from the Office site and install when offline without your AV

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"greentiger" <greentiger@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:13F173A3-BA42-4730-AAD6-A1ED3B1E62E6@xxxxxxxxxxxxxxxx
I have Windows Vista Business and Office 2007 Basic. I'm trying to install
Office 2007 SP1 and it is failing with the 78F error. The problem is I spent
8 hours yesterday trying to install it using all of the hacks provided by
people in the MS forums and other tech forums and NONE of them have helped.
Here is a list of what I have tried:

1. plain old upgrade - failed
2. putting a disk in the CD/DVD drive - failed
3. Putting the Office 2007 disk in the DVD drive - failed
4. Running a repair of Office 2007- failed
5. Running a repair of Office 2007 from the CD - failed
6. Installing the patch referenced in KB946691 - failed
7. Uninstalling Office 2007 from the control panel and reinstalling Office
2007 - failed
8. Uninstalling Office 2007 from CP, re-installing Office 2007 AND added the
patch in KB946691 for good measure - failed
9. Uninstalling Office 2007 from the Office 2007 disk (I read someone got it
to work doing this) and reinstalling - Failed
10. Uninstalling Office 2007 from the Office 2007 disk (I read someone got
it to work doing this), reinstalling, patched with KB946691 - Failed
11. I even tried applying SP1 with no USB devices plugged in - failed

What else can I do? I have read in some forums to disable my
anti-virus/firewall but I simply refuse to do this. This compromises the
security of my computer and it should not EVER be necessary to apply a patch
or SP.

-greentiger

.

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