Re: I have a damaged MSI file which is preventing me from Updating



"Susan Ramlet" wrote:

Did you try the stuff from Goose's post here? One poster said it worked for
him.


Goose [MS] (donotspam) wrote:
Mr. techie, looks like you've gone through all our basic
troubleshooting
steps. Something more serious may be wrong. I recommend you contact
Microsoft
PSS to help you out. Here is another post I saw on the forums that
seems to
have work for other users, but it requires advanced knowledge of the
OS,
basically registry editing, so please be careful if you try it.

"Based on my experience, this issue is mostly caused
by .MSP files are corrupted or missing.

Windows Installer patch files (.MSP files) are stored on
your computer after update installation completes because
they need to be referenced for future update operations.
If the files are missing you will not be able to apply
Office updates. You may also be unable to uninstall
Office products as a result of the same problem.

To resolve the issue, we need to manually delete all the
registry keys for Office. I understand the whole process
can be time consuming but they are crucial for us to
effectively resolve this situation. I have handled a
number of similar cases in the past, and we have solved
the problem in the manner I have suggested. Please work
with me by trying the troubleshooting steps and we will
resolve this problem together. Your time and efforts are
greatly appreciated. To do this, follow the steps below:

NOTE:

If you have Project 2003 installed, please do not perform
the following steps!

Please ensure you have the Office installation CD on your
hand before performing following steps.

Warning: The following steps contain information about
modifying the registry. If you use Registry Editor
incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry
Editor at your own risk.

NOTE: The following steps will not hurt or delete your
email data and Office documents.

(a) Quit all running programs, especially the Antivirus
and firewall application.

(b) Click Start menu-> Run, type "regedit" (without the
quotation marks) in the Open box and press Enter.

(c) Delete the following registry keys if they exist:

How to locate a Key

For example, HKEY_CURRENT_USER is the key, and everything
that follows the first backslash (\) is the subkey.

The keys and subkeys are listed in a folder tree in the
left pane of Registry Editor. As in Windows Explorer, in
the left pane of Registry Editor, if a key or subkey
contains subkeys, a plus sign (+) appears next to the
folder icon for that key. If you click the plus sign, the
folder expands, and subfolders, representing the subkeys,
appear under it.

To locate the registry key "
HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
these steps:

1. Click Start, click Run, type regedit, and then
click OK.

2. Expand HKEY_CURRENT_USER,

3. Expand SOFTWARE to expand it.

4. Expand Microsoft.

5. Click Office.


(NOTE: Please locate the following keys in the left pane
of Registry Editor and then delete them if they exist.)

HKEY_CLASSES_ROOT\Installer\Products\904.

(Note: 904... means all registry keys beginning with 904,
for example:

HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
0054038389C

Some of these registry keys may not be present. This
does not matter; carry on with the next one.)

HKEY_CURRENT_USER\Software\Microsoft\Installer\Components

HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
4...

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
4...

HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches

HKEY_CURRENT_USER\Software\Microsoft\Office

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
n\Installer\Products\904.



HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
....

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
....

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Installer\Products\904.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}

Note: Please delete all the registry keys under the
above "Uninstall" key similar to :{00XXX409-78E1-11D2-
B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
or {9XXX0409-6000-11D3-8CFE-0150048383C9}

(NOTE: XXX means 3 digitals)

(d) Quit Registry Editor.

(e) Rename the "Microsoft Office" to "Microsoft Office
OLD", "OfficeUpdate" "OfficeUpdate OLD" to
and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
located in the "C:\Program Files" folder if they exist.

(f) Click Start menu-> Run, type "%Temp%" (without the
quotation marks) in the Open box and press Enter.

(g) Empty the %Temp% folder.

(h) Empty the Recycle Bin.

(i) Restart your computer and install a full version of
Office. Then, go to Office Product Updates Web site to
check for all available updates:

http://www.officeupdate.com/ProductUpdates/default.aspx";

if this helps, please post back.

Gustavo
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no
warranties, and
confers no rights.

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"gova" <gova@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3A1295D0-C9BC-4887-9A8A-7AEAFFCCDF5F@xxxxxxxxxxxxxxxx
Hey Susan - I've read both those articles.
The problem is that I cannot uninstall, Repair or Reinstall office. I also
cannot apply any patches to any part of the suite without encountering the
same errors.
I am forced to reimage my PC. I haven't done it yet because it's, as you
well know, such a pain in the posterior. But that seems at this point to
be
the only solution.

I am looking for more of a fix in the registry. I think if i could plant a
couple of keys that are missing I might actually be able to get past this
block. but I'm still researching that when I have time.

thanks
g.

"Susan Ramlet" wrote:

Hi, gova,

A search of this newsgroup turns up many people with this same problem
and
some suggested solutions.

See if the suggested resolution steps in one of these articles helps:

The update process starts and then unexpectedly quits after you click
"Check
for Updates" on the Office Update Web site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

PRB: Windows System Restore Does Not Monitor Windows Installer Patch
(.msp)
Files:
http://support.microsoft.com/default.aspx?scid=kb;en-us;814833


--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"gova" <gova@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B22BE854-DC62-40BF-BCA4-4E95D720CFE4@xxxxxxxxxxxxxxxx
If I go through the Help/Check for updates menu, I get this:
Office Update is unable to check for updates Help

The Office Update site is unable to check for updates on this
computer.
This
may be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the
Office
Update site failed to download. Go back to the Downloads home page and
try
running detection again.
Windows Installer patch files (.MSP files) from previously applied
Office
updates are missing from the \Windows\Installer hidden directory on
your
computer. MSP files are stored on your computer after update
installation
completes because they need to be referenced for future update
operations.
If
the files are missing you will not be able to apply Office updates.
You
may
also be unable to uninstall Office products as a result of the same
problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from
Windows
Installer version 1.0 to Windows Installer version 1.1. For more
information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.


Search for Office updates in the Download Catalog

Report the error to Microsoft


If I go thru Detect and repair, I get this:

"The patch package could not be opened. Verify that the patch package
exists
and that you can access it, or contact the application vendor to
verify
that
this is a valid Windows Installer Patch Package."







.

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