Re: Office Update and Registry Errors ?
- From: "Milly Staples [MVP - Outlook]" <MillyS@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 18 Mar 2007 13:55:35 -0700
Why don't you have the original CDs? If lost, you can request a replacement.
--?
Milly Staples [MVP - Outlook]
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After furious head scratching, frobisher asked:
| Thanks for your reply Peter.
| I have tried most of the steps before without success. As I said, I
| do not have the original CD so I can't try the "Detect and Repair
| Office 2003" solution. Is there anything else I can do ?
| Does the error log entry mean anything to you ?
| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
| product {90110409-6000-11D3-8CFE-0150048383C9}."
|
| Regards
| frobisher
|
| "Peter Foldes" wrote:
|
|| See if this helps:
||
|| http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
||
|| If not then try this below
||
||
|| 1st Rename Office subkeys
||
||
|| Note: Removing the following registry keys may reset customized user
|| settings for your Microsoft Office programs.
||
||
|| 1. Close all the applications.
|| 2. Click on Start->Run, type in REGEDIT and click on OK.
|| 3. Locate and select the following registry subkeys:
||
||
|| HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
|| HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
||
||
|| 4. Right click on 11.0 and rename them to Old11.
|| 5. Close the Registry Editor.
||
||
|| 2nd. Detect and Repair Office 2003
||
||
|| 1. On the Windows taskbar, click Start, point to and click Control
|| Panel.
|| 2. Double-click Add/Remove Programs.
|| 3. Click Change/Remove Programs on the left pane.
|| 4. Highlight Microsoft Office Professional Edition 2003 on the right
|| pane
|| and click Change.
|| 5. Insert the correct version of CD when it requires.
|| 6. Select "Reinstall and Repair" and click Next.
|| 7. Select "Detect and Repair errors in my Office installation".
|| 8. Click Install and wait the process to end.
||
||
|| 3rd. Install the Updates
||
||
||
|| --
|| Peter
||
|| Please Reply to Newsgroup for the benefit of others
|| Requests for assistance by email can not and will not be
|| acknowledged.
||
|| "frobisher" <frobisher@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
|| news:C4A9D301-A44A-4A9A-BF95-203616D62BA8@xxxxxxxxxxxxxxxx
||| I am running Office 2003 Professional and have tried many times to
||| install Office Updates but they always fail. I am getting desperate
||| because I cannot install even the vital security updates !
||| Most of the steps in MS articles have been tried but unfortunately
||| I don't have the original CD so there are some which I cannot try.
|||
||| Does anyone know what the following error log text means ?
||| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
||| product {90110409-6000-11D3-8CFE-0150048383C9}."
|||
||| This appears on all error logs for all installation attempts.
||| Do I have a registry problem and how can I resolve this if I do ?
|||
||| I have not had the computer from 'new' but the Office 2003 pro was
||| installed when I first bought it.
||| Another point is that up to March last year I was able to install
||| security updates.
||| I think something happened after that which now causes installation
||| failure and I'm hoping the info in the error log file will hold the
||| key to fixing the problem.
||| Any ideas ?
|||
||| Thanks for your help
||| frobisher
.
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