Re: Office 2003 SP2
- From: "Lars" <Lars@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 2 Jan 2006 13:11:02 -0800
Is there any customer care center where I could continue??
"Milly Staples [MVP - Outlook]" wrote:
> <Snip> I'm also surpriced to see my own questions and others being
> unanswered, I almost get the feeling that defending the copyright is more
> important than to support user (customers) in finding solutions to the
> issues they have.</Snip>
>
> I answer questions for which I know the answers... if yours was not one of
> them, then I would be foolish to attempt to answer it. As for defending the
> copyright, no, it is in the EULA and should be defended. As for the go away
> remark, I stand by it. The OP is welcome to post as many times as he/she
> wishes on as many topics (on-topic topics) as they want. However, this
> particular thread is old and not useful. Anyone reading the EULA would have
> figured it out a long time ago but this poster insisted on showing how
> little he/she understands "redistribution of Microsoft SP" is not allowed.
>
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. All
> unsolicited mail sent to my personal account will be deleted without
> reading.
>
> After furious head scratching, Lars asked:
>
> | Hi Milly and Happy New Year
> |
> | I'm a little surpriced about reading "Now go away". I'm also
> | surpriced to see my own questions and others being unanswered, I
> | almost get the feeling that defending the copyright is more important
> | than to support user (customers) in finding solutions to the issues
> | they have.
> | Please read the post again and you will see that the question was not
> | making a illegal copy, to distribute worldwide, it was just to get an
> | update, to make it possible to install.
> | I'm sure you guys have a large team casing the Chinese copy guys so
> | please don't do this on the support page.
> |
> | With an never fading hope of getting Windows to work.
> |
> | Lars
> |
> | "Milly Staples [MVP - Outlook]" wrote:
> |
> || Okay - one last time in little words so you understand.
> ||
> || Your post said for "someone else" with a highspeed connection should
> || download SP-2, burn it and give you a copy.
> ||
> || Jaisy's response said for YOU to connect via a highspeed connection,
> || download it and copy it to a CD.
> ||
> || I guess my reading skills survived New Year's Eve.
> ||
> || Now go away.
> ||
> ||
> || --Â
> || Milly Staples [MVP - Outlook]
> ||
> || Post all replies to the group to keep the discussion intact. All
> || unsolicited mail sent to my personal account will be deleted without
> || reading.
> ||
> || After furious head scratching, 41db14 asked:
> ||
> ||| Okay Milly Staples just want to start your year out right, I posed
> ||| my same question to Microsoft managers and below is a recent
> ||| response from Jaisy!! As I recall I poised exactly what jaisy is
> ||| suggesting I do....!
> |||
> ||| But according to you, what Jaisy is suggesting is an illegal
> ||| copyright infringement, right from the horses mouth..... Now don't
> ||| you look silly.....
> |||
> ||| Bye the bye I do care to take you up on this. I forwarded a copy of
> ||| your response & Jaisy's response to the microsoft legal group....It
> ||| appears to me that neither of you know what the he.. your talking
> ||| about.
> ||| Cheers & Happy New Year
> |||
> ||| ***********************************************************
> ||| Hello David,
> |||
> ||| Thank you for contacting Microsoft Online Customer Service.
> |||
> ||| I understand that you wish to obtain Office 2003 Service pack 2
> ||| update on CD since it takes a long time to download it on your
> ||| computer. I realize the importance of the issue.
> |||
> ||| As a Customer Service Representative, I can assist you with the
> ||| support options available with your Microsoft product.
> |||
> ||| I would like to inform you that Office 2003 Service pack 2 update is
> ||| not available on CD. I recommend that you download the update from a
> ||| computer having a high speed Internet connection and copy it to a CD
> ||| and then install it on your computer.
> |||
> ||| David, I hope you find the above information helpful. If you have
> ||| any further questions, please contact us again.
> |||
> ||| Thank you for using Microsoft products and services.
> |||
> ||| Jaisy
> ||| Microsoft Online Customer Service Representative
> |||
> ||| If you have any feedback about your Online Customer Service
> ||| experience, please send an e-mail to my manager, Sujith Sadasivan,
> ||| at managers@xxxxxxxxxxxxx
> ||| **********************************************************
> |||
> ||| "Milly Staples [MVP - Outlook]" wrote:
> |||
> |||| Okay - I see now. You prefer to obfuscate the plain issue where
> |||| you explicitly inquired about someone else downloading the patch
> |||| for you, supplying you with the CD once downloaded, and then
> |||| installing the CD of the downloaded and redistributed patch to get
> |||| around the long download time for YOU, and then backtracking while
> |||| denying your original post stating your intentions. My response to
> |||| you indicated that this would not be legal. You then responded
> |||| with hems and haws about how you would like to use a "creative"
> |||| solution. Now you deny the obvious request in in the first post
> |||| that you made.
> ||||
> |||| There is nothing in the MVP designation that authorizes me or not
> |||| to state the EULA requirements that appear on every Microsoft
> |||| patch or update. You can read them for yourself. I simply pointed
> |||| out the plainly stated legalities which you can read for yourself
> |||| in the EULA.
> ||||
> |||| You, sir or madam, are incapable of excusing yourself. You want to
> |||| end this converation about whether it is legal or not to ask
> |||| someone else to download a patch for you and give it to you?
> |||| Fine. If you want to take it further with my MVP status, we can
> |||| always submit the original converation to Microsoft for THEIR
> |||| interpretation, which I am sure will coincide with mine.
> ||||
> |||| Care to take me up on this?
> ||||
> |||| --ÂÂ
> |||| Milly Staples [MVP - Outlook]
> ||||
> |||| Post all replies to the group to keep the discussion intact. All
> |||| unsolicited mail sent to my personal account will be deleted
> |||| without reading.
> ||||
> |||| After furious head scratching, 41db14 asked:
> ||||
> ||||| I know what I wrote in the original text. Its quite apparent you
> ||||| didn’t…..My beginning statement
> ||||| starts with “My question isâ€ÂÂ, and it
> ||||| ended with a question mark (?) It does
> ||||| not say that I have
> ||||| already asked anyone
> ||||| at this point to do anything, nor have I done anything, at this
> ||||| juncture.
> ||||| It was merely a simple question.
> |||||
> ||||| I was under the impressions that MVP types were suppose to be
> ||||| friendly and helpful. You violate that impression. You set an
> ||||| accusatory tone by
> ||||| implying I had already breached the MS redistribution policy. I
> ||||| refer you to your initial response to me. And to your last
> ||||| response
> ||||| “Now tell me….â€ÂÂ
> ||||| continues with an “in your face
> ||||| attitudeâ€ÂÂ.
> |||||
> ||||| In your apparent haste to try to impress me with your legal
> ||||| prowess,
> ||||| you glaringly omitted your legal position on my most recent
> ||||| scenario.
> ||||| Where I
> ||||| clearly state that I would be performing the entire download
> ||||| process….the
> ||||| only role the other party may play is in the use of their phone
> ||||| line.
> ||||| You
> ||||| see I can jump to irrational conclusions to, by assuming
> ||||| you’re a
> ||||| lawyer……..and you know what we all
> ||||| think about lawyers…
> |||||
> ||||| Any further response from you is not warranted or requested.
> |||||
> |||||
> ||||| "Milly Staples [MVP - Outlook]" wrote:
> |||||
> |||||| Your own words - quoted directly from the original post - which
> |||||| you can read at the bottom of this reply:
> ||||||
> |||||||||| My questions is if the Office 2003 SP 2 is not available on
> |||||||||| CD, can I have someone who has a faster internet access
> |||||||||| download the Office 2003 SP 2 update onto a RW-CD on their
> |||||||||| PC and then I can install the update onto my PC from that CD?
> ||||||
> |||||| Now, tell me again how you did not request that someone else do
> |||||| the download for you and provide you with the disc - the exact
> |||||| definition of redistributing software?
> ||||||
> |||||| --ÂÂÂ
> |||||| Milly Staples [MVP - Outlook]
> ||||||
> |||||| Post all replies to the group to keep the discussion intact. All
> |||||| unsolicited mail sent to my personal account will be deleted
> |||||| without reading.
> ||||||
> |||||| After furious head scratching, 41db14 asked:
> ||||||
> ||||||| Perhaps you missunderstood....? I never said or implyed that
> ||||||| "someone else" would do the download and send the patch to me!
> ||||||| "I" personally would perform the download process (no risk to
> ||||||| anyone else). The entire chain of custody would be mine. All I
> ||||||| would be useing is their highspeed internet access method to
> ||||||| obtain the patch for "my" PC. If it would make MS feel better I
> ||||||| will make sure that no one is in the house during the time of
> ||||||| the download...!
> |||||||
> ||||||| I am surprised that you have jumped to the conclusion that I may
> ||||||| be engaging in some illegal/criminal activity by violating
> ||||||| Microsoft's policies about redistributing.......again thanks for
> ||||||| your input
> |||||||
> ||||||| "Milly Staples [MVP - Outlook]" wrote:
> |||||||
> |||||||| There is no Office 2003 XP Pro.
> ||||||||
> |||||||| You have Windows XP Professional which the Office XP patch
> |||||||| would not touch. Office System 2003 Professional will not use
> |||||||| any of the Office XP patches either.
> ||||||||
> |||||||| If you are asking someone to download the SP-2 patch and then
> |||||||| send it to you, you are requesting that someone else (no risk
> |||||||| to you) violate Microsoft's policies about redistributing their
> |||||||| software or patches. It is illegal and I am surprised that you
> |||||||| insist it is simply a "creative workaround."
> ||||||||
> |||||||| As I have said before, wait until the end of November to order
> |||||||| the CD. There is nothing "critical" in SP-2 that warrants
> |||||||| immediate installation.
> ||||||||
> |||||||| --ÂÂÂÂ
> |||||||| Milly Staples [MVP - Outlook]
> ||||||||
> |||||||| Post all replies to the group to keep the discussion intact.
> |||||||| All unsolicited mail sent to my personal account will be
> |||||||| deleted without reading.
> ||||||||
> |||||||| After furious head scratching, 41db14 asked:
> ||||||||
> ||||||||| Milly,
> ||||||||| I have legal copies of both Windows XP Pro & Office 2003 XP
> ||||||||| Pro installed...so pehaps the CD is not useless...?
> |||||||||
> ||||||||| I would not consider it a ("breach of Microsoft's terms to
> ||||||||| redistribute any of the > patches that they provide"), simply
> ||||||||| because I would not be redistributing the patch it would be
> ||||||||| for my own use and consumption. The only thing I would be
> ||||||||| doing is using a differerent source (faster internet) to
> ||||||||| obtain a patch that I am legally entitled to.
> |||||||||
> ||||||||| If MS hadn't created a patch that takes over five hours to
> ||||||||| download, only to find out that the dowload was unsucessfull
> ||||||||| then perhaps one wouldn't have to resort to creative ways to
> ||||||||| obtain the patch.
> |||||||||
> ||||||||| With all of the problems I have read that others are
> ||||||||| experiencing regarding this patch I think I will hold off...
> ||||||||| Thanks for your input
> |||||||||
> ||||||||| "Milly Staples [MVP - Outlook]" wrote:
> |||||||||
> |||||||||| If you have no Office XP programs installed, the CD is
> |||||||||| useless. You will need to wait for the Office 2003 SP-2 CD
> |||||||||| to be available, typically 6-8 weeks after the SP is
> |||||||||| released for download.
> ||||||||||
> |||||||||| Further, it is a breach of Microsoft's terms to redistribute
> |||||||||| any of the patches that they provide.
> ||||||||||
> |||||||||| Check back at the end of November.
> ||||||||||
> |||||||||| --ÂÂÂÂÂ
> |||||||||| Milly Staples [MVP - Outlook]
> ||||||||||
> |||||||||| Post all replies to the group to keep the discussion intact.
> |||||||||| All unsolicited mail sent to my personal account will be
> |||||||||| deleted without reading.
> ||||||||||
> |||||||||| After furious head scratching, 41db14 asked:
> ||||||||||
> ||||||||||| Problem & questions regarding the Office 2003 Service Pack
> ||||||||||| 2. My internet access speed of 26.4kbps it would take over
> ||||||||||| 5+ hours to download the Office 2003 SP2 service pack!
> |||||||||||
> ||||||||||| I was informed that the Office 2003 SP2 update is not
> ||||||||||| available on a CD but the Service pack 3 is and includes the
> ||||||||||| SP2 update.
> |||||||||||
> ||||||||||| I ordered and received the SP3 CD,
> ||||||||||| however the CD is "Office XP Professional (Service Pack 3)"
.
- References:
- Re: Office 2003 SP2
- From: Milly Staples [MVP - Outlook]
- Re: Office 2003 SP2
- From: Lars
- Re: Office 2003 SP2
- From: Milly Staples [MVP - Outlook]
- Re: Office 2003 SP2
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