Re: Error message - error has occured in the script on this page
- From: "Ben B. [US]" <NOSPAM.bbodenmiller@xxxxxxxxxxxxxxxxxx>
- Date: Mon, 2 Jan 2006 01:37:22 -0800
Just out of curiosity which step worked for you?
--
Ben B. [US]
<http://spaces.msn.com/members/bbodenmiller/>
"Jillk" <Jillk@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:330F743C-C71F-4037-8A67-845520DB2AD6@xxxxxxxxxxxxxxxx
> thanks so much - it worked!
>
> "Ben B. [US]" wrote:
>
>> Bellow is some troubleshooting steps. After each step try using Office
>> Update, if at any point you try using Office Update and it begins working
>> again there's no need to continue troubleshooting.
>>
>>
>>
>> a.. Make sure:
>> a.. That you're using Internet Explorer.
>> b.. That the account you're running is an administrator account.
>> c.. That you have the latest Service Pack available for your version
>> of
>> Windows
>> (http://www.google.com/search?q=Microsoft+Windows+%25version%25+Service+Pack).
>> d.. That you have the latest Internet Explorer version
>> (http://www.microsoft.com/windows/ie/).
>> e.. That you have the latest Microsoft Update's
>> (http://update.microsoft.com/microsoftupdate).
>> f.. That no issues are reported after running Windows Live Safety
>> Center
>> (http://safety.live.com) and PCPitStop (http://www.pcpitstop.com).
>> b.. Delete the contents of the Microsoft Internet Explorer cache
>> folder,
>> cookies, history, and the operating system temporary folder:
>>
>> If your temporary Internet Explorer cache folder starts to run out of
>> the
>> allocated disc space, you may not be able to download the Office Update
>> control. Free disk space by deleting the Temporary Internet Files cache.
>>
>> To do this, follow these steps:
>> 1. Start Internet Explorer.
>>
>> 2. On the Tools menu, click Internet Options.
>>
>> 3. Click the General tab, and then click Delete Files under Temporary
>> Internet files.
>>
>> 4. Click to clear the "Delete all offline content" check box, and
>> then
>> click OK.
>>
>> 5. Click Delete Cookies, and then click OK when you are prompted for
>> confirmation.
>>
>> 6. Under Temporary Internet files, click Settings.
>>
>> 7. In the Settings dialog box, click View Objects.
>>
>> 8. Right-click the "Office Update Class" file (may be called "Office
>> Update Installation Engine" or something similar), click Remove, and then
>> click Yes to confirm.
>>
>> Note: If you cannot find the Update Class file, continue to the next
>> procedure to remove the Office Update controls.
>>
>> 9. Close the Windows Explorer window, and then click OK in the
>> Settings
>> dialog box.
>>
>> 10. Under History, click Clear History, and then click Yes when you are
>> prompted for confirmation.
>>
>> 11. In the Internet Options dialog box, click OK.
>>
>> 12. Enable cookies. To do this, follow these steps:
>>
>> o In Control Panel, double-click the Internet Options icon.
>>
>> o Click the Privacy tab, and then click Default.
>>
>> o Click OK.
>>
>> 13. Click Start, click Run, type "%tmp%", and then click OK.
>>
>> 14. In the Windows Explorer window that appears, delete the contents of
>> this
>> Temp folder.
>>
>> Note: Any file that cannot be deleted is probably being used. Make sure
>> that
>> you have closed all applications that were running. Then, try to delete
>> the
>> contents of this folder again. If you cannot delete a specific file,
>> delete
>> all the files that you can delete.
>>
>> a.. Install Microsoft Windows Script 5.6 for Windows 2000 and XP:
>>
>> Install Windows Script 5.6. To obtain Windows Script 5.6, visit the
>> following Microsoft Web site:
>>
>>
>> o
>> http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa
>>
>> a.. Delete the Office Update detection folder:
>>
>> Delete the Office Update detection folder if it exists on your hard
>> disk.
>> This folder contains the detection catalog and the downloaded update
>> files
>> that are used by the Office Update site.
>>
>> To delete the Office Update detection folder, follow these steps.
>>
>> Note: Because there are several versions of Microsoft Windows, the
>> following steps may be different on your computer. If they are, see your
>> product documentation to complete these steps.
>> 1. Click Start, click All Programs, click Accessories, and then click
>> Windows Explorer.
>>
>> 2. In Windows Explorer, locate the OfficeUpdate11 folder. By default,
>> the folder is in the following location:
>>
>> C:\Program Files\OfficeUpdate11
>>
>>
>>
>> 3. Right-click the OfficeUpdate11 folder, and then click Delete.
>>
>> When you are prompted to confirm the deletion, click Yes.
>>
>> 4. Close Windows Explorer.
>>
>> a.. Delete the Office Update ActiveX control:
>>
>> The Office Update ActiveX control may become corrupted. Therefore, you
>> may
>> have to remove and then reinstall the Office Update ActiveX control.
>>
>> To remove and to reinstall the Office Update ActiveX control, follow
>> these
>> steps.
>>
>> Note: Because there are several versions of Microsoft Windows, the
>> following steps may be different on your computer. If they are, see your
>> product documentation to complete these steps.
>> 1. Quit Internet Explorer.
>>
>> 2. Click Start, and then click Search.
>>
>> 3. In the Search Results pane, click "All files and folders" under
>> Search Companion.
>>
>> 4. In the All or part of the file name box, type "opuc.dll", and then
>> click Search.
>>
>> 5. In the list of files, right-click opuc.dll, and then click Delete.
>>
>> When you are prompted to confirm the deletion, click Yes.
>>
>> Note: If there are multiple copies of the opuc.dll file, delete all of
>> them.
>>
>> a.. Temporarily turn off personal firewalls, download managers, pop-up
>> blockers, and Web acceleration products:
>>
>> If you are using one of the following products, temporarily turn off
>> the
>> product and then try to use the Office Update site:
>> o Personal firewalls such as Norton Personal Firewall, McAfee
>> Personal
>> Firewalls, or Zone Labs
>>
>> o Download managers such as Get Right
>>
>> o Web accelerators such as Download Accelerator
>>
>> o Pop-up blockers
>>
>> Warning: This workaround may make your computer or your network more
>> vulnerable to attack by malicious users or by malicious software such as
>> viruses. We do not recommend this workaround but are providing this
>> information so that you can implement this workaround at your own
>> discretion. Use this workaround at your own risk.
>>
>> To temporarily turn off one of these products, follow these steps:
>>
>> 1. Turn off your personal firewall, download manager, pop-up blocker,
>> or
>> Web acceleration program. For more information about how to do this, view
>> the product documentation for your personal firewall, download manager,
>> pop-up blocker, or Web acceleration program.
>>
>> 2. Try to use the Office Update site. To do this, visit the following
>> Microsoft Web site, and then click Check for Updates:
>>
>> http://office.microsoft.com/officeupdate/default.aspx
>>
>>
>>
>> 3. As soon as the Office Update Web site update process is completed,
>> turn on the personal firewall, download manager, pop-up blocker, or Web
>> acceleration program that you turned off in step 1.
>>
>> a.. Configure Internet Explorer security settings and add
>> http://office.microsoft.com to the Trusted sites list:
>>
>> Configure Internet Explorer security settings to enable Internet
>> Explorer
>> to register signed ActiveX controls.
>>
>> Important: These steps may increase your security risk. These steps may
>> also make your computer or your network more vulnerable to attack by
>> malicious users or by malicious software such as viruses. We recommend
>> the
>> process that this article describes to enable programs to operate as they
>> are designed to, or to implement specific program capabilities. Before
>> you
>> make these changes, we recommend that you evaluate the risks that are
>> associated with implementing this process in your particular environment.
>> If
>> you choose to implement this process, take any appropriate additional
>> steps
>> to help protect your system. We recommend that you use this process only
>> if
>> you really require this process.
>>
>> To enable Internet Explorer to register signed ActiveX controls, follow
>> these steps:
>> 1. Start Internet Explorer.
>>
>> 2. On the Tools menu, click Internet Options.
>>
>> 3. Click the Security tab, and then click Internet.
>>
>> 4. Click Default Level, and then click OK.
>>
>> Add http://office.microsoft.com to your Trusted sites list in Internet
>> Explorer so that the Office Update ActiveX control can load successfully.
>>
>> To do this, follow these steps:
>>
>> 1. Start Internet Explorer.
>>
>> 2. On the Tools menu, click Internet Options.
>>
>> 3. Click the Security tab, click Trusted sites, and then click Sites.
>>
>> 4. Clear the "Require Server verification (https:)" for all sites in
>> this zone check box.
>>
>> 5. In the "Add this Web site to the zone:" text box, type
>> "http://*.microsoft.com";, and then click Add.
>>
>> 6. Click OK two times.
>>
>> a.. Identify and correct corrupted Office installations:
>>
>> Detection can fail if there are corrupted installations of Microsoft
>> Office products on your computer. Office products are Microsoft Windows
>> Installer-based programs. If the Windows Installer database on your
>> computer
>> is not functioning correctly or if cached MSP files are missing,
>> detection
>> can fail. You can identify and correct corrupted Office installations. To
>> do
>> this, follow these steps:
>> 1. Remove any Office programs that you no longer want installed on
>> your
>> computer by using Add or Remove Programs in Control Panel.
>>
>> Note: When you view Add or Remove Programs, look for Office programs that
>> you thought you had removed that may still be present on your computer.
>> If
>> you find any programs that fit this criterion, remove them.
>>
>> 2. Open an Office product, click Help, and then click Detect and
>> Repair.
>>
>> Repeat this process for all your Office programs. If the Detect and
>> Repair
>> process fails, your Office installation may be corrupted. If this is the
>> case, you may try to remove and reinstall your Office program. If the
>> Detect
>> and Repair process fails and the Uninstall process fails, you must use
>> the
>> Windows Installer Cleanup Utility to remove the Windows Installer
>> information that is specific to that Office installation.
>>
>> For more information about how to download this tool and how to use this
>> tool, click the following article number to view the article in the
>> Microsoft Knowledge Base:
>>
>> 290301 (http://support.microsoft.com/kb/290301/) Description of the
>> Windows
>> Installer CleanUp Utility
>>
>> Besides corrupted Office installations, you may find that, with Office
>> 2003
>> installations, your Local Install Source files have been deleted.
>> Typically,
>> you are prompted for your installation media when this behavior occurs
>> and
>> when source files are necessary. However, this may not occur in every
>> case.
>> You may receive an error message that states that the Setup program
>> cannot
>> find one of the installation files.
>>
>> For more information about errors that are related to Local Install
>> Source
>> when you attempt to update from the Office Update Web site, click the
>> following article number to view the article in the Microsoft Knowledge
>> Base:
>>
>> 875556 (http://support.microsoft.com/kb/875556/) "Installation Error:
>> File
>> not Found" error message when you try to update Office 2003 programs from
>> the Office Update Web site
>>
>> · Disable script or proxy settings:
>>
>> 1. In Control Panel, double-click the Internet Options icon.
>>
>> 2. Click the Connections tab, and then click LAN Settings.
>>
>> 3. Click to clear the "Use automatic configuration script" check box,
>> and then click to clear the "Use a proxy server check box".
>>
>> 4. Make sure that the "Automatically detect settings" check box is
>> selected.
>>
>> 5. Click OK twice to close the Internet Properties dialog box.
>>
>> a.. Perform a clean boot on your computer, based on your operating
>> system:
>>
>> Try to update from the Office Update site after you start your computer
>> by
>> using the appropriate clean boot method that is mentioned in the
>> following
>> Microsoft Knowledge Base articles:
>>
>> For more information about how to perform a clean boot Windows XP and
>> in
>> Windows 2003, click the following article number to view the article in
>> the
>> Microsoft Knowledge Base:
>>
>> 310353 (http://support.microsoft.com/kb/310353/) How to perform a clean
>> boot in Windows XP
>>
>> For more information about how to perform a clean boot in Windows 2000,
>> click the following article number to view the article in the Microsoft
>> Knowledge Base:
.
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