RE: Office Update is unable to check for updates
- From: "CW" <CW@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 22 Dec 2005 16:20:01 -0800
What do you do if you do have Project 2003 installed?
"Goose [MS]" wrote:
> Mr. techie, looks like you've gone through all our basic troubleshooting
> steps. Something more serious may be wrong. I recommend you contact Microsoft
> PSS to help you out. Here is another post I saw on the forums that seems to
> have work for other users, but it requires advanced knowledge of the OS,
> basically registry editing, so please be careful if you try it.
>
> "Based on my experience, this issue is mostly caused
> by .MSP files are corrupted or missing.
>
> Windows Installer patch files (.MSP files) are stored on
> your computer after update installation completes because
> they need to be referenced for future update operations.
> If the files are missing you will not be able to apply
> Office updates. You may also be unable to uninstall
> Office products as a result of the same problem.
>
> To resolve the issue, we need to manually delete all the
> registry keys for Office. I understand the whole process
> can be time consuming but they are crucial for us to
> effectively resolve this situation. I have handled a
> number of similar cases in the past, and we have solved
> the problem in the manner I have suggested. Please work
> with me by trying the troubleshooting steps and we will
> resolve this problem together. Your time and efforts are
> greatly appreciated. To do this, follow the steps below:
>
> NOTE:
>
> If you have Project 2003 installed, please do not perform
> the following steps!
>
> Please ensure you have the Office installation CD on your
> hand before performing following steps.
>
> Warning: The following steps contain information about
> modifying the registry. If you use Registry Editor
> incorrectly, you may cause serious problems that may
> require you to reinstall your operating system. Microsoft
> cannot guarantee that you can solve problems that result
> from using Registry Editor incorrectly. Use Registry
> Editor at your own risk.
>
> NOTE: The following steps will not hurt or delete your
> email data and Office documents.
>
> (a) Quit all running programs, especially the Antivirus
> and firewall application.
>
> (b) Click Start menu-> Run, type "regedit" (without the
> quotation marks) in the Open box and press Enter.
>
> (c) Delete the following registry keys if they exist:
>
> How to locate a Key
>
> For example, HKEY_CURRENT_USER is the key, and everything
> that follows the first backslash (\) is the subkey.
>
> The keys and subkeys are listed in a folder tree in the
> left pane of Registry Editor. As in Windows Explorer, in
> the left pane of Registry Editor, if a key or subkey
> contains subkeys, a plus sign (+) appears next to the
> folder icon for that key. If you click the plus sign, the
> folder expands, and subfolders, representing the subkeys,
> appear under it.
>
> To locate the registry key "
> HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
> these steps:
>
> 1. Click Start, click Run, type regedit, and then
> click OK.
>
> 2. Expand HKEY_CURRENT_USER,
>
> 3. Expand SOFTWARE to expand it.
>
> 4. Expand Microsoft.
>
> 5. Click Office.
>
>
> (NOTE: Please locate the following keys in the left pane
> of Registry Editor and then delete them if they exist.)
>
> HKEY_CLASSES_ROOT\Installer\Products\904.
>
> (Note: 904... means all registry keys beginning with 904,
> for example:
>
> HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
> 0054038389C
>
> Some of these registry keys may not be present. This
> does not matter; carry on with the next one.)
>
> HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
>
> HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
> 4...
>
> HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
> 4...
>
> HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
>
> HKEY_CURRENT_USER\Software\Microsoft\Office
>
> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
> n\Installer\Products\904.
>
>
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
> ....
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
> ....
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> on\Installer\Products\904.
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
> on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}
>
> Note: Please delete all the registry keys under the
> above "Uninstall" key similar to :{00XXX409-78E1-11D2-
> B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
> or {9XXX0409-6000-11D3-8CFE-0150048383C9}
>
> (NOTE: XXX means 3 digitals)
>
>
>
> (d) Quit Registry Editor.
>
> (e) Rename the "Microsoft Office" to "Microsoft Office
> OLD", "OfficeUpdate" "OfficeUpdate OLD" to
> and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
> located in the "C:\Program Files" folder if they exist.
>
> (f) Click Start menu-> Run, type "%Temp%" (without the
> quotation marks) in the Open box and press Enter.
>
> (g) Empty the %Temp% folder.
>
> (h) Empty the Recycle Bin.
>
> (i) Restart your computer and install a full version of
> Office. Then, go to Office Product Updates Web site to
> check for all available updates:
>
> http://www.officeupdate.com/ProductUpdates/default.aspx";
>
>
>
>
> if this helps, please post back.
>
> Gustavo
> Software Test Engineer
> Microsoft
>
> Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
> confers no rights.
>
>
>
>
>
> "SW Techie" wrote:
>
> > Erorr message: "Office Update is unable to check for updates" when trying to
> > update Office 2003 Pro.
> >
> > Any solutions would be appreciated. I have already followed several
> > recommendations (as described below) that were suggested to others posting
> > with the same problem. Thanks in advance!
> >
> > DETAILS:
> > Computer is a brand new Toshiba Tecra M3 with Windows XP Pro SP2 preloaded.
> > It had a Microsoft Works 8 and Microsoft Office SB Edition 2003 Trial bundle
> > preinstalled, which I removed via Add/Remove Programs before installing
> > Office Pro 2003.
> >
> > I followed each of the steps recommended in MS KB Article 304498. No change.
> > (At Method 7, the "Detect and Repair" on the preinstalled OneNote software
> > did indicate a problem, so I uninstalled it via Add/Remove Programs, but that
> > did not correct the problem with Office Update.)
> >
> > I used the Windows Installer Cleanup Utility as recommended here in the
> > discussion groups, rebooting and reinstalling Office afterwards, but that did
> > not correct the problem either.
> >
> > Finally, I tried the Windows Script 5.6 as suggested here as well. Still no
> > change.
> >
> > Any other suggestions?
> >
.
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