Re: Office Updates is unable to check for updates (2)
- From: "TaurArian [MVP]" <taurarianREMOVECAPS@xxxxxxxxxxx>
- Date: Wed, 26 Oct 2005 22:23:20 +1000
Please post back your results, it might assist someone else. Kaylene
barrowhill wrote:
TaurArian,
Thanks. Links bookmarked for future ref. Taken problem up with Tech Support.
Regards
"TaurArian [MVP]" wrote:
http://office.microsoft.com/en-au/officeupdate/CD010225771033.aspx Manual download for Office 2000 - last update appears to be 14/09/2004
http://office.microsoft.com/en-au/officeupdate/CD010225741033.aspx Manual download for Office 2002 - last update appears to be 8/02/2005
"barrowhill" wrote:
TaurArian,
Your checkpoint has raised an issue..........
I've done as you have said - Start\Run\services.msc\OK and receive a "Service" window. With the console tree showing the only item displayed is "Services (Local)". The list of services shown in the right hand pane does not show and entry for the "Office Source Engine" service . The "Windows Installer" entry is set for "Manual".
The cleanup utilty has been used. I 've installed and removed Office 2000 products - Word, Excel, Powerpoint, Access a number of times and always used the cleanup utility to remove the installer packages. Ditto 2002 (Word only)
With an Office product free and clean system, I installed Word 2002 only. Used Windows/Microsoft update service tand got 3 updates (2 Windows, 1 Office). Used Office update service and get error message. Installed Office 2000 Excel and Powerpoint and used Office update and got error message. When used Microsoft/Windows update got notified of zero updates for windows XP ans Office 2002/XP. No mention of 2000.
Services checked and as stated at beginning.
TaurArian [MVP]" wrote:
See if anything helps here:
See KB906323 http://support.microsoft.com/kb/906323
Check point - Click Start, select Run, type: services.msc click OK Is the Office Source Engine service set to “Manual” in the “Startup Type”? Also, is the Windows Installer Service is set to “Manual” in the “Startup Type”?. If not, set them to Manual and try Windows Update again. If they set to Manual, then perhaps look at repairing/reinstalling Office 2003.
You may need to download and install the Windows Installer Cleanup Utility to assist you in cleaning up after Office 2003 and any other redundant office programs. Description of the Windows Installer CleanUp Utility: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 Windows Installer Cleanup Utility http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
"barrowhill" wrote:
From an earlier post, a reply from TaurArian (MVP) provided the following info and link..........
How to troubleshoot failures updating your Office installation from the Office Update Web site http://support.microsoft.com/kb/304498..............
I have the same or similar problem and I have been through ALL options in the indicated article to no avail. I still can't use the Office Update site.
Clarification......This occurs on one machine only (running 4 on home LAN) so it's not a network or update site problem.
If I run Office Update I receive the following message(s)............
" The Office Update site is unable to check for updates on this computer. This may be happening because of one of the following reasons:
- You do not have administrative privileges for this computer. - There is a network problem and the detection catalog used by the Office Update site failed to download. Go back to the Downloads home page and try running detection again. - Windows Installer patch files (.MSP files) from previously applied Office updates are missing from the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer after update installation completes because they need to be referenced for future update operations. If the files are missing you will not be able to apply Office updates. You may also be unable to uninstall Office products as a result of the same problem. Please contact Microsoft Product Support Services for assistance. - You installed Office updates in the past and then upgraded from Windows Installer version 1.0 to Windows Installer version 1.1. For more information see the KB article Windows Installer May Prompt for Install Source if Unavailable "
The PC runs XP Home and Word 2002/XP. If I run Windows Update from IE/tools/internet options or Microsoft Update from the home page - both checking for windows and office updates, the results of the update scan are shown in the left hand frame "select by product "
I've just installed Word 2002/XP and this detected updates required for both Windows XP (2) and Office 2002/XP (1). These downloaded and installed OK.
As stated earlier checking for office updates only via office update site then I get message above.
I've also just installed Excel 2000 and Powerpoint 2000 (from Office 2000 CD). Running Microsoft Update or Windows Update now show no updates required for Windows XP or Office 2002/XP (products) --- no mention of updates required for Office 2000 (products) ??????????? which surely there must be.
Running scan from Office Update site give same message(s) as previously seen
Looks like I have a corrupt or missing file (.msi/.msp/???) thats preventing Office Update scan working and the detection of Office 2000 products.
Apologies for long problem explanation. Hope it's
understandable. Can anyone help getting office updates to work
properly ?????
.
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