Re: "REFUNDS" ought to be a category in Marketplace search index!

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You're barking up the wrong tree (or maybe swimming up the wrong creek?). Services advertised on Marketplace are usually not provided by Microsoft. In fact, there is a notice at the bottom of each listing that says:

"Clicking certain links on this page will transfer you to a non-Microsoft Web site that is solely under the control of a party unaffiliated with Microsoft. Microsoft has not tested the products or services offered on such Web sites and shall not be responsible for any content, product, or service offered on such Web sites."

If you are dissatisfied with a service you purchased, you should address your complaint to the service offeror, which is not Microsoft. This should be obvious.


catfishfred wrote:
This should be obvious.

If a product is not delivered, and yet billed on a credit card, is the only recourse to have ones bank freeze the account and dispute the charge?

Not even this discussion group has a discussion group for general consumer satisfaction.

I went through the rigamarole of trying to "open a customer credit memo." It was a suspiciously serpentine process that ended, time after time, withe "PAGE UNAVAILABLE." I'm out almost $68; I'm a loyal customer; how long is it going to take to find somebody to help me?

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