Re: Office Installation Fails
- From: "Andy" <Andy@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 25 Aug 2005 02:25:01 -0700
Altered the registry keys and the Office 11 folder name. Reinstall worked
fine and everything is up and running again, thanks for your help.
"Susan Ramlet" wrote:
> You may get the same error on an uninstall. Is there any other text in the
> error message, such as an error number or anything?
>
> Try this (once more):
>
> Uninstall Office (if possible)
> Run the Windows Installer Cleanup Utility to remove Office 2003 installer
> entries (not the Office Cleanup Utility, which is for Office 2000 removal).
> Re-install Office 2003 from your CD.
>
> Unfortunately, beyond that, it will be hard to diagnose remotely. If you
> can't get Office installed completely, you could try using a verbose setup
> log file, as described here:
>
> How to use a setup log file to troubleshoot setup problems in Office 2003:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;826511
>
> It's pretty technical, but the article does try to help you interpret what
> is in the log file.
>
> Also, my understanding is that setup-related support calls are free at
> Microsoft. Don't quote me on that, but I've heard that from a couple of
> sources. E-mail support on setup costs some money, but you can give PSS a
> call to see if they can get everything straightened out.
>
> --
> Susan Ramlet
> MVP - Office
>
> Please reply to the newsgroups where others may benefit.
>
>
> "Andy" <Andy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:05AEA45B-B62D-4542-B324-A6BE8C1573CE@xxxxxxxxxxxxxxxx
> > Yep, have tried to reinstall, but after entering the key and selecting
> which
> > parts to re-install, it seems to begin to process and then backs out again
> > with an error message saying "An error occurred during the installation,
> and
> > Setup was unable to compelte". Am tempted to do a complete uninstall and
> then
> > re-install???
> >
> > Thanks for your help so far.
> >
> > "Susan Ramlet" wrote:
> >
> > > No, you won't lose your files.
> > >
> > > After running the cleanup program, did you re-install Office? You have
> to
> > > re-install it after doing that.
> > >
> > >
> > > --
> > > Susan Ramlet
> > > MVP - Office
> > >
> > > Please reply to the newsgroups where others may benefit.
> > >
> > >
> > > "Andy" <Andy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > news:6D02B0C8-FCBB-4D87-8865-A6040008A89B@xxxxxxxxxxxxxxxx
> > > > Thanks, but I ran the cleanup programme and everything seemed to go
> OK.
> > > When
> > > > opening an office programme, I now get the message "This action is
> only
> > > valid
> > > > for products that are currently installed" when clicking the
> shortcuts.
> > > When
> > > > I go straight to the main office .exe files on my hard drive, the
> > > programme
> > > > begins to open the freezes.
> > > > Outlook is a little different and when trying to start, the error
> message
> > > > says that map132.dll is missing or corrupt.
> > > >
> > > > Looks like things are getting worse! If I uninstall Office completely
> and
> > > > reinstall am I likely to lose my files, Outlook contacts etc?
> > > >
> > > > "Susan Ramlet" wrote:
> > > >
> > > > > Hi, Andy,
> > > > >
> > > > > Did you try using the Windows Installer Cleanup Utility and
> > > re-installing
> > > > > Office 2003? That often resolves issues with corrupt setups.
> > > > >
> > > > > 290301 - Description of the Windows Installer CleanUp Utility:
> > > > >
> > >
> http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp
> > > > >
> > > > > --
> > > > > Susan Ramlet
> > > > > MVP - Office
> > > > >
> > > > > Please reply to the newsgroups where others may benefit.
> > > > >
> > > > >
> > > > > "Andy" <Andy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > news:D17E51E1-C7A4-4149-92F0-B7A6CDF77A38@xxxxxxxxxxxxxxxx
> > > > > > Currently have two office 2003 pro updates to install and the
> > > installation
> > > > > > process continually fails. I have run Detect and Repair, which
> gets
> > > part
> > > > > way
> > > > > > through the process and comes back with a message saying that the
> > > setup
> > > > > > failed.
> > > > > > Have tried other things such as saving the downloads manually, but
> > > they
> > > > > will
> > > > > > still not install, and done the usual registry scans etc.
> > > > > >
> > > > > > No problems with installing XP updates so assume some part of
> office
> > > is
> > > > > > corrupt. Have also worked through
> > > > > > http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
> with no
> > > > > > success...
> > > > > >
> > > > > > Short of re-installing the whole of 2003, am stuck, HELP!
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>
.
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