Re: Office Installation Fails

You may get the same error on an uninstall. Is there any other text in the
error message, such as an error number or anything?

Try this (once more):

Uninstall Office (if possible)
Run the Windows Installer Cleanup Utility to remove Office 2003 installer
entries (not the Office Cleanup Utility, which is for Office 2000 removal).
Re-install Office 2003 from your CD.

Unfortunately, beyond that, it will be hard to diagnose remotely. If you
can't get Office installed completely, you could try using a verbose setup
log file, as described here:

How to use a setup log file to troubleshoot setup problems in Office 2003:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511

It's pretty technical, but the article does try to help you interpret what
is in the log file.

Also, my understanding is that setup-related support calls are free at
Microsoft. Don't quote me on that, but I've heard that from a couple of
sources. E-mail support on setup costs some money, but you can give PSS a
call to see if they can get everything straightened out.

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"Andy" <Andy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:05AEA45B-B62D-4542-B324-A6BE8C1573CE@xxxxxxxxxxxxxxxx
> Yep, have tried to reinstall, but after entering the key and selecting
which
> parts to re-install, it seems to begin to process and then backs out again
> with an error message saying "An error occurred during the installation,
and
> Setup was unable to compelte". Am tempted to do a complete uninstall and
then
> re-install???
>
> Thanks for your help so far.
>
> "Susan Ramlet" wrote:
>
> > No, you won't lose your files.
> >
> > After running the cleanup program, did you re-install Office? You have
to
> > re-install it after doing that.
> >
> >
> > --
> > Susan Ramlet
> > MVP - Office
> >
> > Please reply to the newsgroups where others may benefit.
> >
> >
> > "Andy" <Andy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:6D02B0C8-FCBB-4D87-8865-A6040008A89B@xxxxxxxxxxxxxxxx
> > > Thanks, but I ran the cleanup programme and everything seemed to go
OK.
> > When
> > > opening an office programme, I now get the message "This action is
only
> > valid
> > > for products that are currently installed" when clicking the
shortcuts.
> > When
> > > I go straight to the main office .exe files on my hard drive, the
> > programme
> > > begins to open the freezes.
> > > Outlook is a little different and when trying to start, the error
message
> > > says that map132.dll is missing or corrupt.
> > >
> > > Looks like things are getting worse! If I uninstall Office completely
and
> > > reinstall am I likely to lose my files, Outlook contacts etc?
> > >
> > > "Susan Ramlet" wrote:
> > >
> > > > Hi, Andy,
> > > >
> > > > Did you try using the Windows Installer Cleanup Utility and
> > re-installing
> > > > Office 2003? That often resolves issues with corrupt setups.
> > > >
> > > > 290301 - Description of the Windows Installer CleanUp Utility:
> > > >
> >
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=offxp
> > > >
> > > > --
> > > > Susan Ramlet
> > > > MVP - Office
> > > >
> > > > Please reply to the newsgroups where others may benefit.
> > > >
> > > >
> > > > "Andy" <Andy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > news:D17E51E1-C7A4-4149-92F0-B7A6CDF77A38@xxxxxxxxxxxxxxxx
> > > > > Currently have two office 2003 pro updates to install and the
> > installation
> > > > > process continually fails. I have run Detect and Repair, which
gets
> > part
> > > > way
> > > > > through the process and comes back with a message saying that the
> > setup
> > > > > failed.
> > > > > Have tried other things such as saving the downloads manually, but
> > they
> > > > will
> > > > > still not install, and done the usual registry scans etc.
> > > > >
> > > > > No problems with installing XP updates so assume some part of
office
> > is
> > > > > corrupt. Have also worked through
> > > > > http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
with no
> > > > > success...
> > > > >
> > > > > Short of re-installing the whole of 2003, am stuck, HELP!
> > > >
> > > >
> > > >
> >
> >
> >


.

Relevant Pages

  • Re: Fatal Error when attempting reinstall or repair
    ... How to use a setup log file to troubleshoot setup problems in Office 2003 ... try using the Windows Installer Cleanup Utility to remove ... all installer references to Office 2003, then re-install it. ... Add/Remove Programs applet to uninstall the things you no longer want. ...
    (microsoft.public.office.setup)
  • ASP.Net 2.0 Uninstall
    ... I have a problem with ASP.Net 2.0 that I think needs a re-install. ... go to the control panel and try to uninstall, ... Setup dialog comes up and tells me the wizard is about to guide me ... The installation package or a needed file could not be opened. ...
    (microsoft.public.dotnet.framework.aspnet)
  • Problems uninstalling VS .NET 2003 trial
    ... I am attempting to uninstall VS .NET 2003 Trial to re-install the full version. ... Setup is unable to determine the valid ordering of the installation. ...
    (microsoft.public.vsnet.general)
  • Uninstall and re-insatall IE 6.0.2900.2180
    ... In think IE is corrupt. ... I am trying to uninstall and re-install IE but to no ... "Setup has detected a newer version of IE ...
    (microsoft.public.windows.inetexplorer.ie6.browser)
  • Re: Questions abt Package and Deployment in VB6
    ... " Setup cannot continue because some system files are out of date on ... I'm sure "setup.lst" is in the setup folder. ... To deliberately leave files behind is considered rude. ... The component will not uninstall until the counter would go ...
    (microsoft.public.vb.general.discussion)