Re: office update is unable to check for updates
- From: "Alton [MS]" <AltonMS@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 13 Jul 2005 15:05:02 -0700
Try to perform an uninstall of the Office product. If you cannot actually
uninstall, your product installation is corrupt.
To fix this you need to use the Windows Installer Cleanup Utility to remove
the Office product and reinstall it
(http://support.microsoft.com/default.aspx?scid=kb;en-us;290301)
"Glenn" wrote:
> David Sherman wrote:
> > I am unable to download the latest Office updates. I was able to get
> > the Outlook 2003 spam filters on 5/12/05 and the previous updates in
> > April.
> >
> > I am trying to resolve this:
> >
> > The Office Update site is unable to check for updates on this
> > computer. This may be happening because of one of the following
> > reasons:
> >
> > You do not have administrative privileges for this computer.
> > There is a network problem and the detection catalog used by the
> > Office Update site failed to download. Go back to the Downloads home
> > page and try running detection again.
> > Windows Installer patch files (.MSP files) from previously applied
> > Office updates are missing from the \Windows\Installer hidden
> > directory on your computer. MSP files are stored on your computer
> > after update installation completes because they need to be referenced
> > for future update operations. If the files are missing you will not be
> > able to apply Office updates. You may also be unable to uninstall
> > Office products as a result of the same problem. Please contact
> > Microsoft Product Support Services for assistance.
> > You installed Office updates in the past and then upgraded from
> > Windows Installer version 1.0 to Windows Installer version 1.1. For
> > more information see the KB article Windows Installer May Prompt for
> > Install Source if Unavailable.
> >
> > The msiexec.exe file is version 3.14000.1823.
> >
> > Since I have administrative rights as my user name, I also logged on
> > as the administrator with the same negative results.
> >
> > I have done the following:
> > 1. deleted a file called opuc.dll
> > 2. %windir% Downloaded Program Files and deleted the Office update
> > engine
> > 3. Install Script 5.6
> > 4. Deleted my cookies, internet histroy and internet temp files.
> > 5. %temp%, I deleted all the file sthat I could
> > 6. Looked at
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
> > 7, Added http://office.microsoft.com as a trusted site.
> >
> >
> > Any suggestions on how to correct this?
> >
> > thanks
> I had the same problem try this
>
> --
> " The road of life can only reveal itself as it is traveled; each turn
> in the road reveals a surprise. Man's future is hidden
.
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