Re: office update is unable to check for updates

• From: Glenn <Glenn@xxxxxxxxxxx>
• Date: Tue, 12 Jul 2005 20:43:01 -0400

I am unable to download the latest Office updates. I was able to get
the Outlook 2003 spam filters on 5/12/05 and the previous updates in
April.

I am trying to resolve this:

The Office Update site is unable to check for updates on this
computer. This may be happening because of one of the following
reasons:

You do not have administrative privileges for this computer. There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again. Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden
directory on your computer. MSP files are stored on your computer
after update installation completes because they need to be referenced
for future update operations. If the files are missing you will not be
able to apply Office updates. You may also be unable to uninstall
Office products as a result of the same problem. Please contact
Microsoft Product Support Services for assistance. You installed Office updates in the past and then upgraded from
Windows Installer version 1.0 to Windows Installer version 1.1. For
more information see the KB article Windows Installer May Prompt for
Install Source if Unavailable.

The msiexec.exe file is version 3.14000.1823.

 Since I have administrative rights as my user name, I also logged on
as the administrator with the same negative results.

I have done the following:
1. deleted a file called opuc.dll
2. %windir% Downloaded Program Files and deleted the Office update
engine
3. Install Script 5.6
4. Deleted my cookies, internet histroy and internet temp files.
5. %temp%, I deleted all the file sthat I could
6. Looked at
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
7, Added http://office.microsoft.com as a trusted site.

Any suggestions on how to correct this?

thanks

I had the same problem try this

Subject:
RE: Office Update is unable to check for updates
From:
"Goose [MS]" <gmunoz@xxxxxxxxxxxxxx(donotspam)>
Date:
Fri, 8 Apr 2005 17:25:02 -0700
Newsgroups:
microsoft.public.officeupdate

Mr. techie, looks like you've gone through all our basic troubleshooting 
steps. Something more serious may be wrong. I recommend you contact Microsoft 
PSS to help you out. Here is another post I saw on the forums that seems to 
have work for other users, but it requires advanced knowledge of the OS, 
basically registry editing, so please be careful if you try it.

"Based on my experience, this issue is mostly caused 
by .MSP files are corrupted or missing. 

Windows Installer patch files (.MSP files) are stored on 
your computer after update installation completes because 
they need to be referenced for future update operations. 
If the files are missing you will not be able to apply 
Office updates. You may also be unable to uninstall 
Office products as a result of the same problem. 

To resolve the issue, we need to manually delete all the 
registry keys for Office. I understand the whole process 
can be time consuming but they are crucial for us to 
effectively resolve this situation. I have handled a 
number of similar cases in the past, and we have solved 
the problem in the manner I have suggested. Please work 
with me by trying the troubleshooting steps and we will 
resolve this problem together. Your time and efforts are 
greatly appreciated. To do this, follow the steps below:

NOTE: 

If you have Project 2003 installed, please do not perform 
the following steps! 

Please ensure you have the Office installation CD on your 
hand before performing following steps.

Warning: The following steps contain information about 
modifying the registry. If you use Registry Editor 
incorrectly, you may cause serious problems that may 
require you to reinstall your operating system. Microsoft 
cannot guarantee that you can solve problems that result 
from using Registry Editor incorrectly. Use Registry 
Editor at your own risk.

NOTE: The following steps will not hurt or delete your 
email data and Office documents.

(a) Quit all running programs, especially the Antivirus 
and firewall application.

(b) Click Start menu-> Run, type "regedit" (without the 
quotation marks) in the Open box and press Enter.

(c) Delete the following registry keys if they exist: 

How to locate a Key

For example, HKEY_CURRENT_USER is the key, and everything 
that follows the first backslash (\) is the subkey.

The keys and subkeys are listed in a folder tree in the 
left pane of Registry Editor. As in Windows Explorer, in 
the left pane of Registry Editor, if a key or subkey 
contains subkeys, a plus sign (+) appears next to the 
folder icon for that key. If you click the plus sign, the 
folder expands, and subfolders, representing the subkeys, 
appear under it.

To locate the registry key " 
HKEY_CURRENT_USER\Software\Microsoft\Office ", follow 
these steps: 

1.      Click Start, click Run, type regedit, and then 
click OK. 

2.      Expand HKEY_CURRENT_USER, 

3.      Expand SOFTWARE to expand it. 

4.      Expand Microsoft. 

5.      Click Office. 


(NOTE: Please locate the following keys in the left pane 
of Registry Editor and then delete them if they exist.)

HKEY_CLASSES_ROOT\Installer\Products\904.

(Note: 904... means all registry keys beginning with 904, 
for example:

HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
0054038389C

Some of these registry keys may not be present.  This 
does not matter; carry on with the next one.)

HKEY_CURRENT_USER\Software\Microsoft\Installer\Components 

HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
4... 

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
4... 

HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches 

HKEY_CURRENT_USER\Software\Microsoft\Office 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
n\Installer\Products\904.



HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components 

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
..... 

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
.....

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Installer\Products\904.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}

Note: Please delete all the registry keys under the 
above "Uninstall" key similar to :{00XXX409-78E1-11D2-
B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9} 
or {9XXX0409-6000-11D3-8CFE-0150048383C9}

(NOTE: XXX means 3 digitals)

 

(d) Quit Registry Editor.

(e) Rename the "Microsoft Office" to "Microsoft Office 
OLD", "OfficeUpdate" "OfficeUpdate OLD" to  
and "OfficeUpdate11" to "OfficeUpdate11 OLD"  folders 
located in the "C:\Program Files" folder if they exist. 

(f) Click Start menu-> Run, type "%Temp%" (without the 
quotation marks) in the Open box and press Enter.

(g) Empty the %Temp% folder.

(h) Empty the Recycle Bin.

(i) Restart your computer and install a full version of 
Office. Then, go to Office Product Updates Web site to 
check for all available updates:

http://www.officeupdate.com/ProductUpdates/default.aspx";




if this helps, please post back.

Gustavo
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no warranties, and 
confers no rights.





"SW Techie" wrote:


>> Erorr message: "Office Update is unable to check for updates" when trying to 
>> update Office 2003 Pro.
>> 
>> Any solutions would be appreciated. I have already followed several 
>> recommendations (as described below) that were suggested to others posting 
>> with the same problem. Thanks in advance!
>> 
>> DETAILS:
>> Computer is a brand new Toshiba Tecra M3 with Windows XP Pro SP2 preloaded. 
>> It had a Microsoft Works 8 and Microsoft Office SB Edition 2003 Trial bundle 
>> preinstalled, which I removed via Add/Remove Programs before installing 
>> Office Pro 2003.
>> 
>> I followed each of the steps recommended in MS KB Article 304498. No change. 
>> (At Method 7, the "Detect and Repair" on the preinstalled OneNote software 
>> did indicate a problem, so I uninstalled it via Add/Remove Programs, but that 
>> did not correct the problem with Office Update.)
>> 
>> I used the Windows Installer Cleanup Utility as recommended here in the 
>> discussion groups, rebooting and reinstalling Office afterwards, but that did 
>> not correct the problem either.
>> 
>> Finally, I tried the Windows Script 5.6 as suggested here as well. Still no 
>> change.
>> 
>> Any other suggestions?
>> 

• Follow-Ups:
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    • From: Alton [MS]

• References:
  • office update is unable to check for updates
    • From: David Sherman

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